Amber M. avatar
Amber M.
CEO
Events Services, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 25, 2024

"HoneyBook is the best. "

Overall: I love this program. I'm not sure if there is anything really like it on the market and I don't care to look. This program has everything I need to keep up with the day to day in my business.

Pros: I love this program. This is great for photographers and event planners. Likely could be good for another business as well, but as an event planner this program allows me to get inquiries, navigate them through the pipeline stage of booking, invoice clients and send contracts, process payments and build task management and automations all in one place. This program does so much, and connects to QuickBooks which is a huge bonus for me.

Cons: There isn't really much about the program that I dislike. I don't like that the automations now have two types of files (legacy and templates). They are basically the same and it really makes no sense to me why they exist separately, but it doesn't impede on using the software. Also, the reporting is good but it doesn't really make sense as it's not as functional as I'd like. You can't look at a report in the program, you have to download every time, but, I make due with what's available.

Angela B. avatar
Angela B.
Owner
Marketing and Advertising, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
3.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
April 5, 2024

"Great for basic client tracking and proposals. Slowest for payment deposits."

Overall: I use the super basic functions of the platform. I am aware of the other great tools it offers - my business just can't afford the pro costs. I am on my fourth year using HB and still trying to figure out how to use some of the features.

Pros: I purchased Honeybook primarily to keep my client details in a single location while gaining the ability to send proposals and invoices for the clean, professional touch. This area is very easy to use without having to hire a pro.

Cons: To use all the features of CRM, you need to hire a pro who can set you back at least $2k. Also, the payment deposits are the slowest on the market - days! If you use Square, you get the deposit the next day - same for all other CRMs. If you receive a payment on a Wednesday, for example, you won't get that deposit until at least Monday.

Alternatives Considered: Square Payments, QuickBooks Online, monday.com and Asana
Reasons for Choosing HoneyBook: I chose Honeybook for the invoice tracking and easy client setup. I had hoped to figure out more features to get more out of the offering but I just got lost in the lack of finding videos how to use the tools for my needs.
Louisa C. avatar
Louisa C.
Customer Success Manger
Retail, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
2.0
Ease of Use
4.0
Customer Service
2.0
Features
2.0
Value for Money
1.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
August 31, 2024

"HoneyBook is expensive for what it provides -- seek of softwsare for document management, sharing, and signing"

Overall: Not worth the cost, expensive compared to other software

Pros: Does offer document management / sharing to organize agreements to obtain signatures from clients, which is easy and efficient to use

Cons: This product was pitched to our team as the supreme tool for doc management / / sharing / signatures, but it was no different, and had less features, than similar tools

Scott P.
Owner, manager
Entertainment, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 15, 2024

"Honeybook Use "

Overall: Overall experience is great. I use almost every day. A few times a week and also collect payment using the software

Pros: Keeps track of the projects. Auto reminder follow ups, financial records, project recap, booking forms and how the project details auto populate

Cons: The financial reports are not accurate. Also need easier login for multiple business logins. Deposits take a little longer sometimes

Julia J.
Graphic Designer
Design, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 7, 2024

"I don't want to be with out it"

Overall: Affordable, easy to get started, can do it all.

Pros: Honeybook keeps me organized which in return gives me a good reputation as a service provider. I like that I can do it all - and at that from my phone because theres an app that has most of the features the desk top does

Cons: There's not much to like about it. It meets all of the things I was looking for in a CRM.

Switched From: Asana
Reasons for Switching to HoneyBook: I didn't feel like going through the learning curve. It didn't feel as intuitive to me as honeybook does.
Verified Reviewer
Owner
Design, Self-employed
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
3.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 4, 2024

"Near Perfect Helper"

Overall: Overall, I live using Honeybook. It has helped me keep my client's information and projects easily managed.

Pros: I appreciate having all of my client's information in one place. I also like that it can be integrated with email, you can create documents and so on.

Cons: I would like more creative ability within the documents. Also don't like how some of the documents including invoices interact. It's hard to explain. It's both easy and complicated at the same time.

Alternatives Considered: Dubsado, 17hats, Microsoft 365 and ClickUp
Reasons for Choosing HoneyBook: Overall this was the software that had the features I needed in one place.
Matthew L.
Operations Manager
Hospitality, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
October 30, 2023

"Streamline your Booking Experience"

Overall: The software has made our small business more efficient and allows us to focus on the clients, as we run a client based business, it is important that we can take the time we used to spend invoicing, requesting contracts, and following up on payments to interact with our clients more.

Pros: Honeybook streamlines your process into an easy to use system, once the initial set up, from questionnaires to Invoices and Contracts you have all the tools you need to manage your projects. The desktop and mobile app add flexibility to what you can do with your business at home, in the office, or on the go.

Cons: The setup process is a bit tricky and unless you have familiarized yourself with template creation, pay someone to build your templates, or find a premade on to edit to work for your needs it is a bit overwhelming if you have no experience at all with creating online templates or websites.

Switched From: QuickBooks Online
Reasons for Switching to HoneyBook: QuickBooks did not provide the updated features we were looking for and although it has many tools to use it isn't a smooth transition into each step for our clients.
Sarah E.
Virtual Assistant
Marketing and Advertising, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 3, 2023

"HoneyBook - the software I never knew I needed"

Pros: HoneyBook is very visually appealing and easy to use for both myself and my clients. The ability to create and save templates that I can edit and reuse for each client saves me SO much time, and it's truly so easy. It's very affordable and has already saved me a lot of time and headaches.

Cons: I honestly have no complaints about HoneyBook.

Alternatives Considered: Docusign and Microsoft 365
Reasons for Choosing HoneyBook: HoneyBook had more features and included both the organization, scheduling, and file sharing features I was looking for as well as digital signature and contract templates.

Vendor Response

By HoneyBook on July 17, 2023
Hey Sarah, Thanks so much for the glowing review! we're so happy to see that you're having such a positive experience with HoneyBook so far. :) Would you be willing to grant us permission to use this quote for marketing purposes (and attribute it to you of course)? If so - please send an email to ugc-marketing@honeybook.com and we'll follow up with next steps!
Daphnah J.
Web Designer
Design, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
December 7, 2024

"HoneyBook is Sweet"

Overall: My overall experience with HoneyBook has been mostly positive. There have been so many updates recently that it can be hard to keep up but all the changes have been very welcome.

Pros: What I like most about HoneyBook is that you can have your scheduler, contracts, products and checkouts all in one platform.

Cons: What I like least about HoneyBook is that there is no way to add a global discount code to a product or all products.

Elizabeth E.
Vp Chief Publishing Officer
Media Production, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 3, 2024

"HoneyBook: Manage your business without stress. "

Overall: HoneyBook has so far been one of the best tools I have used especially when it comes to small businesses. It saves you so much time while managing clients. You have everything in one place, from invoicing to scheduling and also tracking your project progress. It is very easy to work with and you do not need to tech-savvy to use it.

Pros: My highlight is the fact that I can have everything that concerns a client all in one place. It makes it very convenient and is time saving.

Cons: I do not have anything I like the least at the moment.

Aaron M.
Owner
Hospitality, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 28, 2024

"All in one service, solid but needs more templates"

Pros: Pre made templates, able to invoice, bill, estimate and collect payment from customers all in one place.

Cons: The templates are basic. For our business specifically we had to basically create a template, but that was the only negative.

Alternatives Considered: Docusign and PandaDoc
Reasons for Choosing HoneyBook: Honebook was all inclusive, had a free trial and offered everything we needed.
Tanya B.
Paralegal
Legal Services, Self-employed
Used the software for: I used a free trial
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: SoftwareAdvice
June 21, 2023

"Waste of Time"

Overall: Frustrating I wasted an entire day trying to use it

Pros: Nothing I didn't get a chance to use it. I wasted an entire day setting it up and then couldn't send an invoice.

Cons: Absolutely not user-friendly. I have used quite a few payment platforms but couldn't even send an invoice using this program.

Switched From: PayPal
Reasons for Switching to HoneyBook: Didn't like the fact they hold your money for 21 days every time you get a deposit.
Lauren G.
Assistant
Computer Hardware, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 1, 2024

"Reviewing Honeybook"

Overall: Overall i think this program can help lots of marketing companies with proposals and its very detalied amd accurate

Pros: I really enjoy how easy it is to use the system. I take a lot of payments and handle invoices and this program makes it easy

Cons: The customer service can take a while to answer the phone or resolve a problem online

Katie H.
Executive Director
Events Services, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
October 8, 2024

"HoneyBook is the best!"

Overall: Overall I have had a great experience. This program is simple and easy to navigate.

Pros: I love how simple and affordable HoneyBook is.

Cons: I have no complaints so far using HoneyBook.

Maria T.
Publicist
Public Relations and Communications, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 22, 2023

"Invoicing made effortless with Honeybook!"

Overall: Creating an invoice on HoneyBook is a straightforward process. It guides me through the necessary steps, from inputting client details to itemizing services and setting payment terms. The customizable templates provided also save so much time!

Pros: Honeybook's easy-to-use invoicing features have set a new standard for efficiency. As a professional managing multiple clients and projects, HoneyBook has made the task of creating and managing invoices simple for myself and easy for my clients to make payments.

Cons: There is nothing that I dislike about Honeybook.

Alternatives Considered: PayPal
Robin Y.
Customer Service Rep
Performing Arts, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 2, 2024

"HoneyBook takes the stress out of Events "

Pros: I have been using HoneyBook for my event planning business, and it has truly transformed the way I manage my events. The platform's ease of use for both business and customers is exceptional. It simplifies the process of keeping all event details in one place and ensures everything is organized on the calendar. The amazing capabilities of HoneyBook have made my life so much easier, allowing me to focus on delivering exceptional service to my clients. I highly recommend HoneyBook for any business looking to streamline their event management process.

Cons: Nothing, the application is fantastic!! I am so glad we have this amazing tool for our business!

Asha V.
Beauty Specialist
Health, Wellness and Fitness, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 24, 2024

"HoneyBook Client Management and Automation Works"

Pros: HoneyBook offers various templates, contracts, proposals, and a client inquiry management platform. It is very easy to use and successfully integrates with Gmail.

Cons: HoneyBook does not allow client data to be exported. This may be an issue for those who would like to transfer the data within the contracts to another platform / tool. There is also a need for more integration with other platforms.

Madeline K.
Account Executive
Public Relations and Communications, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 2, 2023

"HoneyBook has streamlined so much of our small company's communications and lead generation"

Overall: We've been using Honeybook since 2022, mainly to organize our lead generation and some aspects of client-level communications. It's largely been a success, leaving us more time to focus on execution of our own projects rather than having to worry about timing and logistics associated with client relations (obviously an important point in public relations!).

Pros: I like how comprehensive HoneyBook is in listing out contact details, project history, and communication points pertinent to specific clients of ours. It's been very easy to organize leads, inquiries, and potential client leads. Lastly, I definitely appreciate the automated capabilities with sending out contracts, invoices and follow-up emails.

Cons: I haven't quite gotten around to learning all aspects of the software yet!

Alanna R.
Owner
Retail, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
2.0
Features
2.0
Value for Money
2.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
July 9, 2024

"HoneyBook: Simplifying Business Management for Freelancers and Small Businesses"

Overall: Overall, HoneyBook is a fantastic tool for streamlining your business operations, especially if you’re a freelancer or run a small to mid-sized business. It combines a ton of features into one easy-to-use platform, saving you time and effort on admin tasks

Pros: I love how it combines so many features in one place, like project management, invoicing, and client communication. The templates for proposals and contracts save a ton of time, and the automation features help keep everything running smoothly without a lot of manual effort. Plus, the integration with other tools like Google Calendar and QuickBooks makes syncing your work a breeze.

Cons: The mobile app, while handy, doesn’t offer all the features available on the desktop version, which can be a bit frustrating when you're on the go. Also, it’s a bit pricey, so it might not be the best option if you’re just starting out or have a tight budget.

Sara B.
Teacher
Education Management, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 20, 2024

"Pretty neat app "

Overall: Use for invoices and payments for a business

Pros: I liked how I could set up my invoices and send them

Cons: I don’t think I have had any set backs with this

Alexa O.
Email Marketing Specialist
Marketing and Advertising, Self-employed
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
3.0
Customer Service
3.0
Features
3.0
Value for Money
2.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
June 21, 2023

"Not Solopreneur Friendly"

Overall: My overall experience was neutral. I enjoyed the instant deposit feature but the fees were higher than the industry standard. I did not like the difficulty of other features and made the experience unenjoyable for clients and myself.

Pros: I enjoyed the instant payment feature. The fees were a bit high though.

Cons: The price is expensive for solopreneurs. The features are overwhelming and there is a steep learning curve.

Kaschief J.
Aviation enthusiast
Airlines/Aviation, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 4, 2023

"Insanely Useful For Business owners"

Overall: Nice Application for small and progressing Business.

Pros: Useful features such as invoice creation, contract development and managing contracts. Great for independent business owners whether your business is small or progressing. Convenient tools for the structure of my small business. I mostly use this app for invoice, payments and scheduling. Features work wonderful.

Cons: Can be a little confusing at first but eventually I learned about the tools.

Argenis U. avatar
Argenis U.
CEO
Computer & Network Security, 1-10 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
July 6, 2023

"The essential tool for freelancers"

Overall: The intuitive interface of this platform makes it easy for me to navigate and use it, even for those with less experience in business tools. I especially like the variety of customizable templates and layouts they offer, which allow me to tailor documents and communications to my brand image while maintaining a consistent, professional appearance.

Pros: What I like the most about this platform is its ability to centralize all my business needs in one place. The seamless integration of proposals, invoices, contracts, payments, and scheduling allows me to stay organized and save valuable time.

Cons: One of the areas where I feel this platform could use some improvement is its reporting and analytics functionality. While the platform provides basic data on projects, payments, and clients, I would like access to more advanced and customizable metrics that allow me to more closely track how my business is performing.

Melody J.
Salon Owner & Educator
Consumer Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
3.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 17, 2023

"It's required for a wedding biz!"

Overall: They are super helpful with customer service and I love that they have local communities that meet up also!

Pros: I use Honeybook as a bridal hairstylist! It has been seriously amazing for my business. It helps me keep everything in order during the booking process!

Cons: They did an update this past year that has allowed for a lot of great automations. The only thing is, it has been extremely hard to keep up with and figure out how to use. (And I am pretty tech savy) But I do think they are great tools, it just takes a bit of time to figure out the changes. If you are new to honeybook, it's all you may know so it might work great!

Khaled E.
Supervisor
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 9, 2023

"Review honeyBook 2023"

Pros: The best really and safe honeyBook I like the software

Cons: Really no problem I like it I'm working on honeyBook today great and safe I hope see honeyBook soon number 1 on world service payment

Matthew T.
Owner operator
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 9, 2025

"Why I love honeybook"

Overall: I had a wonderful experience with honeybook and plan to use it again with my next business I devour.

Pros: It made it super easy to keep track of my events that I had coming up as well as keeping track of events I had already completed.

Cons: With honey book it was very user friendly.

Kandace S.
Founder-CEO
Accounting, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 20, 2024

"Best CRM for small service based businesses "

Overall: Overall experience has been great and I feel like the software has grown with my business. I use HoneyBook in place of many individual software and apps I used before for scheduling, payment process, client portal, contracts, intake forms and more

Pros: I love that they are always updating their features and allow users to give input on the usefulness. The software is always improving.

Cons: There are some small things i wish where available in the smart files, such as drop down lists and check boxes.

Alternatives Considered: Dubsado and HubSpot CRM
Reasons for Choosing HoneyBook: Ease of use and price was most reasonable
Moran G.
Mobile Marketing Lead
Consumer Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 31, 2024

"Arranges financial claims workflow, documented records, standardized forms"

Pros: HoneyBook ensures credibility for all parties involved in the invoice. It enables us to create digital invoice forms and link them to customer records and email with ease. I liked its ability to track the invoice from sending to payment, as it documents all of that in the records with date and time efficiently.

Cons: There are not many negatives to HoneyBook, all the tools are easy to use, records are always up to date, notifications are excellent and all transactions are documented efficiently.

Sade C.
Owner
Retail, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 30, 2024

"Honeybook site review "

Overall: My overall experience has been amazing. It has helped my business run, very smoothly and allowed me to become a little more hands off.

Pros: The ease and convenience of clients booking my services and signing contracts.

Cons: I actually have no cons. My experience with Honey has been great.

Caroline B. avatar
Caroline B.
Bachelor in Supply Chain Management
Consumer Goods, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
2.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 10, 2024

"Everything I need in one software"

Overall: I automate workflows much more easily for my performance and my daily tasks

Pros: I like it because I don't have to move between several applications to do my job, it has all the necessary tools to make my job more efficient, and the closing deliveries are more organized and faster. Sending invoices is much easier for me and I manage my projects much more organized

Cons: The response time from customer service is not as effective and fast as I would like, they are good at their responses but they don't do it quickly

Saemi P. avatar
Saemi P.
artist
Entertainment, Self-employed
Used the software for: I used a free trial
Overall Rating
2.0
Ease of Use
2.0
Customer Service
1.0
Features
2.0
Value for Money
2.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
August 31, 2024

"no recommend it..."

Overall: I would not recommend it to others because other websites offer the same program with better options

Pros: It will be great for those who have their own coaching business to let clients book their spots.

Cons: It’s not as good for booking group classes for clients compared to other websites. I will use the other website is set more...

Switched From: Setmore
Reasons for Switching to HoneyBook: they have the option that I am looking for to do .
Anthony R. avatar
Anthony R.
administrative
Food & Beverages, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 29, 2024

"provides a good experience"

Pros: I manage the entire flow of information from my clients in a more organized way, controlling and monitoring each one, it allows me to be more agile in the processes that I have to carry out with my clients and thus provide them with better attention and speed in document delivery. invoices, contracts and digital signatures. I can do many things at the same time and it helps me perform better at my job.

Cons: The system has never failed me, I feel satisfied with each tool I use and I am convinced that it has been the most efficient platform that I use for my work tasks.

Hannah J.
CEO
Photography, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
4.0
Customer Service
2.0
Features
3.0
Value for Money
2.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
December 30, 2024

"Good for small teams "

Overall: It was good overall for client-facing work, but I couldn't handle what I needed for task delegation.

Pros: It was easy to use honeybook as a new business owner

Cons: It didn't have the features I needed for the internal side of things when delegating to other contractors or staff

Alternatives Considered: Asana
Reasons for Choosing HoneyBook: I chose honeybook because it looked like it would work for everything I needed. I have since moved on to different software.
Atama D. avatar
Atama D.
Owner
Construction, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 27, 2024

"HoneyBooks for Freelancers & Project Managers"

Overall: I absolutely love it for its comprehensive suite of features designed to streamline workflows and improve efficiency.

Pros: If you're a freelancer or running a small business, HoneyBook is a fantastic project management tool that’s worth considering. I absolutely love it for its comprehensive suite of features designed to streamline workflows and improve efficiency.

Cons: I don't have any dislikes thus far regarding the platform.

Brad T.
Website Consultant
Design, Self-employed
Used the software for: Less than 6 months
Overall Rating
2.0
Ease of Use
3.0
Customer Service
2.0
Features
2.0
Value for Money
2.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
November 12, 2024

"Honey Could Be Sweeter"

Overall: It's good for the user that wants everytning in one place and doesnt need to customize much. It has potential and room to contend with others down the road.

Pros: Simple at times and easy to navigate once you get used to things.

Cons: Customization was very limitrd. Not being able to add a designed invoice was a deal breaker for me.

Alternatives Considered: Zoho CRM, Google Workspace and HubSpot CRM
Reasons for Choosing HoneyBook: Cheaper option and looked intuitive, yet simple.
Desiree G. avatar
Desiree G.
Peer Support Worker
Health, Wellness and Fitness, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
January 30, 2025

"Professional signature in minutes!"

Overall: Overall my experience was really good. Very easy to use and the app and website are fantastic!

Pros: I really enjoyed the amount of creativity you can use to create your signature. They offer a free trial which is worth giving it a shot. The template choices even on the free version are great! Its super easy to use also. The signature makes personal and businesses emails feel put together!

Cons: Cuatomer service was a little slow responding to a question i had.

Amy J.
Owner
Design, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 20, 2025

"Honeybook is the perfect CRM tool for your design business!"

Overall: My overall experience with Honeybook has been great! It is such a life-saver for my business for so many parts of my client processes.

Pros: Honeybook has a lot of Pros in my opinion. I love how easy it is to customize all of my client templates. I can easily brand my proposals, invoices, contracts, client portals, etc. My clients get a seamless, branded experience from inquiry to booked!

Cons: There really isn't anything that I don't like about Honeybook.

Karen B.
Jungian Life Coach and Certified Grief Educator
Mental Health Care, Self-employed
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 28, 2024

"Must see > if you need it, they have it!"

Overall: I loved the articles and it definitely helped me determine what I did need. I was a little overwhelmed though. With that said, I was just a beginning business so I wasn't even sure what I needed. For what was there it was fantastic.

Pros: Honeybook is very dynamic. If you need it, it is most likely included.

Cons: It became a little overwhelming when I was starting my business. It offered more than I needed. (good problem to have!)

Alternatives Considered: Setmore
Reasons for Choosing HoneyBook: I didn't. I used Honeybook up until my free trial was over. It was just too expensive for my start up. With that said - it is worth the investment. You definitely get what you pay for.
Mai M.
Managing Director
Entertainment, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 8, 2024

"HONEYBOOK IS A DREAM!"

Overall: I have fully enjoyed my experience in totality and remain a current client and user.

Pros: I love the ease with which I can confidently navigate the multiple features of Honeybook. I am not the most tech savvy but Honeybook makes it feel easy to me!

Cons: I had a bit of trouble acclimating to emailing within the platform but now I have adjusted and know how easy it can be! Sometimes the emails land in client's spam but only once in a while!

Brandy M.
Manager
Warehousing, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 5, 2024

"Great product "

Overall: It helped with the efficiency of my daily work.

Pros: I appreciate it because I can perform my work without switching between multiple applications; it offers all the essential tools to enhance my efficiency, and I find that my closing tasks are more organized and quicker. Invoicing is simpler, and I can manage my projects in a more structured manner.

Cons: The customer service response time isn't as prompt and efficient as I hope; while they provide good answers, they don't respond quickly.

Bobbi M. avatar
Bobbi M.
Administration
Real Estate, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
3.0
Features
2.0
Value for Money
1.0
Reviewer Source
Source: Capterra
February 23, 2024

"Don't Waste a TON of TIme if You Like Your Clients"

Overall: Please see above - horrible and time wasting experience. Move on and try something that WORKS and looks good as well.

Pros: Affordable and Backend looks nice - so that's something!

Cons: Client experience if poor. Integrations are awful. Layout, design and look are atrocious and check out for clients is multi step.....Who does that anymore? We spent a week trying to get it setup and working well and efficiently....no way it was going to. And if we have to handhold it and manually do a TON of things.....why bother? MANY other options available and we've moved to one.

Reasons for Switching to HoneyBook: Thought it would be better and allow us to integrate more things in one

Vendor Response

By HoneyBook on February 27, 2024
Hey there! We appreciate your feedback and apologize that your experience wasn't what you were hoping for when moving to a new platform. We do our best to create a platform that fits the needs of various different businesses and business owners but we understand that we aren't going to be perfect for everyone out there. But we love to get specific feedback on what you feel HoneyBook is missing or could improve upon so that future features and upgrades our team does can benefit many. You mentioned integrations but if there are certain, specific integrations that you feel would be helpful, we'd love to know what those are. And where exactly in the onboarding process was it the most difficult. Let us know so we can continue to improve on our end. Appreciate your feedback!
Owen C. avatar
Owen C.
programmer
Financial Services, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
3.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 2, 2024

"improved task management"

Overall: It makes it easier for me to have all the detailed information about each project in one place and having my scheduling calendar makes all my work flow organizedly.

Pros: It is an innovative tool where each function is unique and serves to have an improved organization of my work, in task management it is easy to distribute the work in the team and then reunite it and the security with the data is very reliable, when I make the signatures electronics I am calm that there is no risk of anything.

Cons: All the processes are useful and have had no inconsistencies in use, so on my part everything has turned out satisfactory.

alton H.
owner
Arts and Crafts, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 4, 2024

"Honeybook is Sweet! "

Pros: I enjoyed this user friendly software. I was offered a seven day trial to see if it was a good fit for my company. Sending invoices was a breeze. One of my favorite features is being able to send crisp, professional looking proposals to possible business prospects. This feature alone helped take my business up a notch.

Cons: As compared to others, The payout speed for invoices takes close to a week as opposed to a couple of days with other software I have tried. Perhaps that will change in the future.

Yosue V. avatar
Yosue V.
Asesor
Farming, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 9, 2023

"Centralizacion del negocio en un mismo sitio"

Overall: Muy buena, tuve la suerte de obtener clientes al inicio que me ayudaron a mantener funcionando la aplicación, luego de un año, creo, pude escalar a otro tipo de aplicación. Pero en mis inicios me ayuda bastante sobre todo por la firma de contratos

Pros: Tienes todo lo necesario para comenzar a trabajar de manera profesional con clientes de cualquier parte. Como dueño de una agencia de marketing y diseño web, iniciar con hooneybook me ayudo mucho a escalar mi empresa en los inicios

Cons: Para quienes inician, pagar una mensualidad de esta clase puede ser un poco difícil, por lo tanto, al ser una aplicación enfocada en empresas pequeñas que están iniciando, debo darle un punto en contra al hecho del precio para quienes inician, debería haber una opción limitada para quienes inician con diferentes tipos de negocios

Langston A. avatar
Langston A.
Creative Director
Design, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 26, 2024

"Great Software To Book Photography Clients"

Pros: The branding, logo and name are all trendy and up to date. This is very important when interating with new people, new clients. One wants the interface to be inviting.

Cons: It could have better contract signing features.

Jaime S. avatar
Jaime S.
Owner
Accounting, 1-10 employees
Used the software for: 6-12 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: GetApp
January 26, 2024

"If you would like to be charged for a questionable product use HoneyBook"

Pros: If I could think of a pro I would add it. If you are looking to be overcharged and never refunded use this software.

Cons: No customer service. When they charge incorrectly you cannot reach them to get it corrected. Product was not impressive to start to have to deal with this billing issue.

Vendor Response

By HoneyBook on February 27, 2024
Hey there! We're so sorry to hear about your frustrating experience so far with HoneyBook. Our customer support team is actually available to all members via email and via live chat from directly inside of your account. They are also online and available to you 7 days a week to assist with any questions or issues. HoneyBook also offers three tiers of membership so that you can find what works best for you and your budget. You can also select between monthly membership options and annual. You can change or cancel your membership at any time from inside your account and we offer a 60 day money back guarantee so if you need to cancel within those first 60 days, we can refund you in total. If you ever experience a billing issue again, please know that our support team is always willing and able to assist you with this, along with any other issues or questions that might come up
Sujata G.
Sales Rep
Financial Services, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 5, 2024

"Streamline Client Relationships"

Pros: Robust contract and proposal tool. Very efficient to use. Seamless invoicing and payment processing.

Cons: Initial customisation takes time. Limited integration with certain third party apps.

Quantieshia B.
CEO
Entertainment, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 14, 2024

"Enjoy Honeybook"

Overall: My experience has been great. The interface is easy to use.

Pros: I like that I can create invoices in many different ways set up lead forms

Cons: I really enjoy using HONEYBOOK and all its features

Roma G.
Customer Manager
Legal Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 6, 2024

"My Experience Using HoneyBook"

Pros: I like that HoneyBook offers project and contract management features It is capable as a CRM software It comes with amazing digital signature capabilities.

Cons: Considering how helpful HoneyBook has been, no complaints.

Jon M.
Financing
Information Technology and Services, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
November 13, 2024

"Excellent Client Management Tool for Creatives"

Overall: HoneyBook is a comprehensive client management platform, ideal for freelancers and small businesses, especially in creative industries like photography, event planning, and design.

Pros: Streamlined client workflow management and customizable templates for proposals.

Cons: limited advanced customization for workflows and only basic reporting.

Olivia B.
FOA
Medical Practice, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 7, 2024

"Optimis Corp Review "

Overall: My overall experience has been nothing short of great, I find it easy to manage and schedule all appointments for our patients.

Pros: What I like most about HoneyBook is how efficient the software is for appointment scheduling.

Cons: There is currently nothing I dislike about Honeybook, it has been very effective and efficient.

Tiara H. avatar
Tiara H.
Founder
Media Production, 1-10 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 6, 2024

"Great for service professionals and freelancers"

Pros: I love the nice, professional presentation of information. Everything is laid out nicely for everyone to see (messages, threads, etc). Honey book also streamline business to client relations from sending the contract, invoicing, signing, then finally payment (through Stripe).

Cons: I honestly don’t have any cons. This program is by far the best of it’s kind.

Stephanie B.
Nurse practitioner
Health, Wellness and Fitness, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 19, 2024

"Honey Book is Excellent"

Pros: Ease of use and minimal training requirements!

Cons: Pricing could be a little better but overall I really don’t have any cons.

Monche G.
CEO
Graphic Design, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 24, 2024

"Really love this Software"

Overall: I really believe that honey Book had taking my business to the next step on becoming a professional business from sending professional invoices. Emails and creating a contact link was very pleasing.

Pros: Well, I really like about honey Book. It was very professional and easy to use

Cons: I didn’t like that the pricing system was very high, especially for startup businesses

Krysta M. avatar
Krysta M.
Owner
Alternative Medicine, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 24, 2025

"Honeybook is the BOMB"

Overall: My overall experience with HoneyBook was pleasant.

Pros: What I liked most most about is was it is easy to use.

Cons: What I liked least about it was the price.

Cara C.
Coordinator
Hospital & Health Care, 51-200 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 28, 2024

"Over all I like it"

Overall: Overall I like it. Still learning more about it as I go but so far straight forward and user friendly

Pros: Straight forward, user friendly and nice look to it.

Cons: Still learning all the capabilities but no complaints yet

José Z. avatar
José Z.
Banquier
Financial Services, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
October 23, 2023

"Performant"

Overall: Joli

Pros: Permet de gérer les facturations suivi des fiches

Cons: Il bouffe assez trop en connexion internet

Adrianna T.
Operations
Hospitality, 1-10 employees
Used the software for: I used a free trial
Overall Rating
3.0
Ease of Use
2.0
Features
3.0
Value for Money
2.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
November 2, 2024

"Honeybook Solutions"

Pros: The contract features are vast and can be customized and create and save templates.

Cons: Honeybook doesn't let you use your own email address after configuration.

Elizabeth C.
Owner/ Manager
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 8, 2023

"Efficiency with Honeybook"

Overall: Keeps my contract and invoicing process easy for me and my clients.

Pros: I love how easy it is to send contracts and invoices to clients and how your notified when read, signed and payments made.

Cons: That it doesn't connect or integrate at all to my other primary platform I use on a regular and daily basis.

Lyric B.
Operations Administrator
Entertainment, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 29, 2025

"Time Management made easy! "

Pros: I like the consistent updates and the ability to collaborate with peers.

Cons: I wish it was easier to integrate with other software.

Tanmoy B.
CEO
Marketing and Advertising, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
2.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: SoftwareAdvice
August 24, 2023

"Zero 0 "

Cons: Hi,If you don't want to be scammed, you must stay away from HoneyBook.Don't waste your valuable time and business by using HoneyBook.I won't say much, just say that if you accept payment through Honeybook, the payment will not come to you.Thank you

LaMeshia C. avatar
LaMeshia C.
Founder
Marketing and Advertising, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
3.0
Features
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 8, 2024

"Top Notch CRM for creatives/freelancers"

Pros: I loved how I could create workflows for myself.

Cons: Unfortunately my clients said it was confusing and they didn't know how to work inside of it to do edits etc.

Peggie W.
Analyst
Health, Wellness and Fitness, 1-10 employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 24, 2024

"HoneyBook an amazing product!"

Overall: Overall a great experience and is generally positive especially for freelancers and creative peeps that need more of an intuitive system for management of projects and customers.

Pros: I like the Streamlined Workflow and the Customizable Templates. Also the ability to pay directly through the App.

Cons: Price is pretty expensive for small businesses. There is no built-in time tracking.

bengono L.
SEO
Commercial Real Estate, 201-500 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 1, 2023

"efficiency "

Pros: thanks to this software, I am more and more efficient at work

Cons: I find it really expensive and it's not known to the general public.

Amber G.
Leader
Religious Institutions, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
May 17, 2024

"HoneyBook is great!"

Pros: What I loved the most of Honeybook was the scheduling was easy and processing payments and also the flexibility of customers paying online for services and products

Cons: Long term it just wasn't for me and my business

Resha B.
Book keeper
Accounting, Self-employed
Used the software for: I used a free trial
Overall Rating
3.0
Ease of Use
4.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
April 10, 2024

"Honey for the money"

Pros: Invoicing I like the ability to easily invoice and send

Cons: Should be able to have more functionality

Verified Reviewer
CCO
Entertainment, 1-10 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
3.0
Customer Service
4.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
October 30, 2023

"Really professional contract management"

Pros: HoneyBook seems to do many things, from sales presentations to contracts but what we are using it for is contracts, and it is very good with that. So much less complicated for our staff to create and sign them through a flawless (also beautiful) system, and clients are impressed with the system as well.

Cons: Haven't found anything yet, perhaps as we go along. We are considering expanding our use to include invoicing and billing and will update review at that time.

Marek T. avatar
Marek T.
CEO
Financial Services, 1-10 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 22, 2023

"HoneyBook Review"

Overall: Overall, my experience with HoneyBook was positive. The platform streamlined my client management processes and helped me stay organized and efficient. The ability to centralize all client interactions, from initial inquiry to final payment, in one place was a game-changer. The platform's user-friendly interface and customizable templates allowed me to create professional proposals and streamline my workflow. While the reporting and analytics capabilities were somewhat limited, the overall experience with HoneyBook was excellent, empowering me to deliver a seamless client experience and grow my business effectively.

Pros: One of the things I liked most about HoneyBook was its all-in-one platform for managing client interactions and business processes. The ability to streamline and automate tasks such as client communication, project management, invoicing, and contracts was incredibly valuable. The intuitive interface and customizable templates made it easy to create professional-looking proposals and streamline my workflow. Additionally, the collaborative features, such as the ability to share files and communicate with clients in real-time, enhanced the overall client experience.

Cons: While HoneyBook had many positive aspects, one thing I liked least was the limited reporting and analytics capabilities. The platform provided basic insights into my business metrics, such as income and project status, but I would have appreciated more in-depth reporting and analytics features. It would be beneficial to have access to more comprehensive data and visualizations to gain a deeper understanding of my business performance and make data-driven decisions.

Verified Reviewer
Digital Marketing Specialist
Furniture, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 5, 2023

"All in one platform"

Pros: Proposals, appointments, payments, invoices. All in one platform. Like a personal assistant. I found it very useful and innovative, especially for the automation part which is not obvious for a software like this.

Cons: Nothing wrong to report. A few bugs every now and then but I haven't seen one in a while.

Victoria C.
CEO
Apparel & Fashion, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
August 9, 2023

"Most efficient book"

Pros: One feature I appreciate is the safe online payment site, which gives my clients peace of mind and enables them to conveniently make purchases without worrying about security. An enormous amount of time was spared for me by the inclusion of thorough templates. It gives my clients all the information they require to move forward and even enables them to e-sign documents with ease.There is nothing about Honey Book that I truly despise. Every privately held company owner should use this platform, in my opinion. It is a transforming tool that takes the administration of your company to new heights, making it a crucial ally on your entrepreneurial journey.

Cons: There is virtually nothing about HoneyBook that I could ever say I don't like. HoneyBook has actually captured my heart. If I had one wish, it would be for a wider variety of design possibilities that are especially suited for producing compelling proposals and brochures. My love and admiration for HoneyBook, however, remain unwavering despite this nagging longing. Its extensive capabilities and user-friendly UI unquestionably improved my business operations to remarkable levels.

Switched From: Google Workspace
Shivang D.
VP Global Payer Relations
Hospital & Health Care, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 1, 2023

"HoneyBook has been an essential CRM platform for me and my wife's side-business ventures"

Overall: My wife and I run a small business off to the side that focuses on piano recital tutoring for young people. Much of our business has come through ad-hoc contact development, and we initially had a time working without proper customer interaction and proposal tools. We started using HoneyBook relatively recently, and it's definitely changed our approach to our side-small business by making bookings, CRM, and proposal development much easier.

Pros: I personally love how easy it is to access previous customer communications and interactions. Sending over contracts and delivering payment collections has also been fairly painless and easy to administer through HoneyBook. Lastly, we've more recently experimented with the proposal creation tool, which offers very visually attractive documentation.

Cons: For the moment, I don't feel that anything with HoneyBook is missing at all.

Britney S.
Photographer
Photography, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
3.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
October 18, 2023

"Honeybook is a great system,but not for me!"

Overall: While I like honeybook system it was not ideal for me

Pros: Being able to send contracts, estimates and manage my workflow all in one place.

Cons: Being able to navigate and the pricing per month.

Marktwain B. avatar
Marktwain B.
Creative Director
Motion Pictures and Film, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 6, 2023

"Honeybook"

Pros: Posts from other creators to help on jobs if needed.

Cons: Cost was expensive long term and not in out budget at the time but they do work with small businesses to help with that during slow times

Alternatives Considered: SuiteDash
Reasons for Choosing HoneyBook: One stop shop for onboarding clients
Mohamed A. avatar
Mohamed A.
Consultant
Internet, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 4, 2023

"I am very satisfied about HoneyBook because it has helped me to grow my online business."

Overall: Overall I am very satisfied about HoneyBook's interface and client management system.

Pros: HoneyBook is an excellent business partner for client management, thank you very much !

Cons: So far i am very satisfied about all the feature from HoneyBook. Thank you !

Alternatives Considered: monday.com
Reasons for Choosing HoneyBook: A friend recommendation.
Switched From: Docusign and QuickBooks Enterprise
Reasons for Switching to HoneyBook: A friend recommendation.
Luca F. avatar
Luca F.
Impiegato magazzino
Wholesale, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 30, 2023

"Un buon software CRM"

Pros: Honeybook è una piattaforma di gestione del lavoro e della clientela progettata specificamente per creativi, liberi professionisti e imprenditori. Ho avuto l'opportunità di utilizzare questa piattaforma e devo dire che sono rimasto molto soddisfatto.Uno dei principali vantaggi di Honeybook è la sua interfaccia utente intuitiva e facile da usare. La piattaforma è molto ben organizzata e ti consente di tenere traccia di tutte le attività relative ai tuoi progetti in modo semplice e veloce. Inoltre, la piattaforma offre un'ampia gamma di funzioni, come la creazione di contratti, la gestione delle fatture, la pianificazione degli appuntamenti, la condivisione di file e la comunicazione con i clienti.Un'altra grande caratteristica di Honeybook è la sua capacità di automatizzare molte delle attività che solitamente richiedono molto tempo e sforzo. Ad esempio, puoi impostare dei modelli di email predefiniti per inviare messaggi ai tuoi clienti in modo rapido ed efficace. Inoltre, la piattaforma ti permette di inviare promemoria automatici per i pagamenti e di organizzare i tuoi progetti in modo da non perdere mai di vista una scadenza importante.Infine, Honeybook è molto flessibile e personalizzabile. Puoi adattare la piattaforma alle tue esigenze specifiche, aggiungere campi personalizzati ai moduli di contatto, creare modelli di contratto personalizzati e altro ancora.In generale, sono rimasto molto soddisfatto dell'utilizzo di Honeybook.

Cons: Purtroppo, anche se Honeybook ha molte funzionalità interessanti, devo esprimere alcune critiche sulla piattaforma.Innanzitutto, il prezzo di Honeybook è piuttosto elevato rispetto ad altre soluzioni simili presenti sul mercato. Questo potrebbe essere un problema per molti freelance e piccole imprese che hanno un budget limitato e che non possono permettersi di pagare costi elevati per la gestione della loro attività.Inoltre, nonostante la piattaforma offra molte funzioni utili, ho notato che l'interfaccia utente di Honeybook può risultare un po' confusionaria e poco intuitiva. In particolare, ho trovato alcuni processi di configurazione dei modelli di contratto e dei form di contatto piuttosto complicati e poco user-friendly.Un altro aspetto negativo di Honeybook è che alcune funzionalità avanzate, come la possibilità di creare sondaggi personalizzati, sono disponibili solo per gli utenti che hanno sottoscritto il piano premium. Ciò significa che i clienti che hanno scelto il piano base potrebbero non avere accesso a tutte le funzioni di cui hanno bisogno per gestire la loro attività in modo efficace

Raquel D.
Demand planner
Pharmaceuticals, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 30, 2023

"Gestión empresarial optimizada con algunos contratiempos"

Overall: A pesar de algunos inconvenientes, he tenido una experiencia positiva con HoneyBook.

Pros: Me encanta cómo HoneyBook ha hecho que administrar mi negocio sea muy sencillo. Puedo crear y enviar facturas sin esfuerzo, realizar un seguimiento de los pagos y administrar las relaciones con mis clientes, todo en un solo lugar.

Cons: Considero que los precios de HoneyBook son un poco elevados, especialmente para las pequeñas empresas.

Switched From: Docusign, Jotform and Adobe Acrobat
Filipe R.
Engenheiro de Produto
Automotive, 501-1,000 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Features
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 24, 2023

"Honeybook Review"

Pros: Great for document management, very useful when dealing with loads of information on a daily basis. Easy to keep a track on the project momentum.

Cons: Lack of integration with other softwares, it would be usefull p.e. to use with some microsoft programs.

Verified Reviewer
Graphic Designer
Information Technology and Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
3.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 16, 2023

"Essential Software for Business Management"

Pros: Using Honeybook software, they guarantee that you can acquire all the information you require in an email without having to leave the page.

Cons: None so far! I like this Honeybook. It is helpful to my business.

Dominic Y.
CSR
Import and Export, 11-50 employees
Used the software for: I used a free trial
Overall Rating
3.0
Ease of Use
3.0
Features
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
October 31, 2023

"Great for small businesses"

Pros: Very user friendly and task notifications for leads and clients

Cons: limited integrations and customisation to meet different types of businesses

Verified Reviewer
Customer care manager
Industrial Automation, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
3.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 23, 2023

"Indispensabile perbl interazione con Gmail "

Pros: L'estensione per Google Gmail che permette di racchiudere in un unico punto tutte le informazioni che ci servono per gestire il workflow via email.

Cons: L' interfaccia grafica non mi fa impazzire, ma è un opinione personale.

Rosana G. avatar
Rosana G.
Teacher and manager
Education Management, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
March 27, 2023

"Útil para profesionales creativos y educadores"

Overall: Como miembro del personal de un colegio, puedo decir que HoneyBook es una herramienta impresionante para simplificar la gestión de tareas y la comunicación con los estudiantes y sus padres.

Pros: Me permite colaborar con los estudiantes y sus padres en proyectos y actividades escolares, y compartir documentos y archivos de manera segura y fácil.

Cons: Quizás un punto negativo podría ser su precio. Aunque ofrece una prueba gratuita y planes de suscripción mensuales y anuales, para algunos usuarios puede resultar caro.

Austin M.
Investigator
Entertainment, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
May 5, 2023

"Honeybook review"

Overall: I was trying to think of a better word but I'll just come out and say it. We run a weird business.. It's hard to find things we can use sometimes. The big thing Honeybook has going for it is that it will probably fit any business model. It's not just for experts from global enterprises. Any regular Joe from down the street could use it with a few minutes of reading.

Pros: The big item on my pro list is user experience. Straight from the beginning it was fun and Honeybooks team will help anytime. The guy I talked to solved my problem in like five minutes when I was ready to sit and wait for at least half an hour. Some of the things Honeybook has are project tracking, workflows, invoices and payments, schedule manager, CRM.

Cons: It stinks that Honeybook costs more than the other small business CRMs. It's got the extra stuff, yeah. But I wish they could bring it down a little. The other thing is that I wish they would let more outside apps integrate.

Switched From: SimplyBook.me
Tracy B. avatar
Tracy B.
CEO
Hospital & Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
2.0
Ease of Use
1.0
Customer Service
1.0
Features
2.0
Value for Money
2.0
Reviewer Source
Source: Capterra
January 23, 2023

"Traumatized: 2 Years of Headaches then back Square 1"

Overall: Traumatizing. They’ve got the right idea but not a single clue about operating a business. In the end, the lesson learned in my own business is to stop paying for headaches sooner rather than later.

Pros: Customizing the aesthetics of Client facing files was the reason we used it and the time invested in getting those things created, was why we stuck with it far longer than we should have. Regret every penny and every hour spent on this software, ultimately they “updated” their format (again) and we had to start all over - at our expense and time investment. They lost every payment dispute, dispute our never having lost one when we could handle them: our contracts are iron clad. You’re not given the choice to handle dispute: they must do it - they charge you for it too!

Cons: Customer service is pass-the-buck and no phone number and call backs hours to days later…don’t bother calling on a Friday afternoon, and if u do biz on weekends - too bad for you. Extremely slow to create something, it freezes, slow to upload assets, not intuitive to use whatsoever, help docs are vague. I once begged them to add non-gmail email and they told me their software was “not sophisticated” enough for me.

Alternatives Considered: Typeform and Notion
Reasons for Choosing HoneyBook: Already using Notion for biz operations, added the functionality of Honeybook to Notion myself using Typeform integrations. I wouldn’t have had the knowledge to do this 3 yrs ago when I started w Honeybook, learning Notion has been a fantastic investment of time and very inexpensive.
John S. avatar
John S.
Social Media Consultant
Marketing and Advertising, Self-employed
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
3.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
March 5, 2023

"A good software to manage workflows and business processes."

Overall: HoneyBook is an excellent choice for creative entrepreneurs and freelancers who are looking for a comprehensive business management tool that can help them streamline their operations and improve their efficiency.

Pros: HoneyBook is its all-in-one functionality. The platform provides users with a range of tools and features that can help them manage their business operations from a single dashboard. This includes tools for managing leads, creating and sending contracts and invoices, and tracking payments and expenses.Another advantage of HoneyBook is its user-friendly interface. The platform is designed to be intuitive and easy to use, with a range of templates and pre-built workflows that can be customized to fit your specific needs. Additionally, HoneyBook provides users with access to a dedicated customer support team, as well as a range of online resources and tutorials to help them get the most out of the platform.

Cons: HoneyBook offers a range of pricing plans that are designed to be accessible to businesses of all sizes, the cost can add up quickly if you require a large number of features or have a high volume of transactions.Another potential issue with HoneyBook is its limited customization options. While the platform does provide users with a range of templates and pre-built workflows, some users may find that these are not customizable enough to fit their specific needs.

Alicia L.
Business Owner
Luxury Goods & Jewelry, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
March 31, 2023

"An All in One Platform for Automatic Workflows"

Overall: This is one of the best automatic workflow systems I have used. Perfect for maintaining contracts and setting up auto-billing. I love that it reminds you when you have new leads so that you remember to follow up. This is perfect for running my business.

Pros: This is a great tool for sending invoices, signing contracts, booking and scheduling appointments, tracking inquiries, managing projects, accepting payments, and sending forms. It is incredibly easy and fast to set up and use, this is a really powerful tool.

Cons: I have no complaints except that the proof reading capability could be enhanced in the platform and/or translation options available.

Alternatives Considered: Square Online, Cvent Event Diagramming and Basecamp
Switched From: PandaDoc
José Manuel R. avatar
José Manuel R.
SEO
Internet, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
4.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
February 20, 2023

"Una herramienta de grandes soluciones."

Overall: Son varias las cosas que este software me ha ayudado a mejorar en mi trabajo, por eso me encanta y la recomiendo a todas las personas que no conocen este software como algo que les puede cambiar la vida.

Pros: Una herramienta muy fácil de utilizar y una vez que la haces habitual, quedas conectado con ella. Lo mejor de todo, es su variedad de herramientas para utilizar, eso te hace sentir que el trabajo es mucho más sencillo.

Cons: En mi opinión algo que deberían mejorar un poco es la interfaz, por momentos se hace pesada al cargar los elementos.

sanu K. avatar
sanu K.
researcher's
Education Management, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 31, 2023

" Honeybook is an online BEST business management platform."

Overall: HoneyBook has been an incredibly positive experience , user interface is easy to use and their customer service team is super helpful and responsive.

Pros: The features that are most impactful in Honeybook include automated workflow management, personalized proposal and contract creation, invoicing automation, automated payment reminders, client portal and collaboration tools, custom branding, online booking and scheduling options, integrations with payment processors, an intuitive user interface, content libraries, and rich collaboration tools.

Cons: There are a few features I feel could be improved in Honeybook. The most notable one being a better editing and proofreading capability within the platform. Currently, it is difficult and tedious to check and make corrections to text, image and colors throughout a project.It would be great if there was an automated system that could help with this.

Michelle S. avatar
Michelle S.
owner/photographer
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 25, 2021

"The BEST investment for my business"

Overall: Love love LOVE HoneyBook! I've been using it for several years now, and can't imagine using anything else instead. And their customer service is QUICK and helpful for the few times I haven't been able to figure out how to do something.

Pros: It keeps my business organized and on track! From digital contracts and invoicing, custom brochures and questionnaires, to email tracking and a simple way to see what step I'm at with each project, HoneyBook keeps me on track.

Cons: The worst part about it is getting started, but even THAT is pretty simple with their "concierge service" where you can send them your current forms and they'll digitize them for you!

Switched From: Pixifi
Reasons for Switching to HoneyBook: Pixifi got the job done but was feeling a bit clunky. HoneyBook does everything they did and MORE. And better still, it LOOKED GOOD. Since switching, I've had quite a few clients tell me that they ended up hiring me BECAUSE everything looked so good, professional, and was easily handled online!
Cameron D.
Owner/Operator
Entertainment, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 6, 2022

"CRM Made Simple, Slick , and Seamless"

Overall: HoneyBook truly helped me "level up" my business in nearly every area. The integrations, automation, templates, and payment processing systems all stand out both to me and my clients.

Pros: HoneyBook's "Pipeline" feature makes tracking inquiries, keeping up with contracting and following up after events nearly effortless. The power to automate these steps in the process while still being able to customize the automation allows me to keep my client interactions prompt, professional, and most importantly - personal. Email reminders keep me on top of my inbox, and templates turn once-tedious processes into a breeze. HoneyBook's client-facing side is deeply customizable and helps me maintain a professional aesthetic even when I'm drowning in the background.

Cons: HoneyBook shines for many industry professionals but isn't without a few details in need of improvement. Uploading files to customize templates can be difficult due to the restrictions placed on file types and sizes. Businesses with more non-traditional models may also find HoneyBook difficult to customize to meet their needs.

Monique W.
Owner
Events Services, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 22, 2021

"Manage your business from lead to closing with a single tool - HoneyBook"

Overall: Manage your client database, track time and bill clients in real time, and seamlessly manage payments. You'll spend less time on paperwork and more time helping clients.

Pros: HoneyBook is a simple to use, all-in-one project management tool. It allows you to connect with clients anywhere with an internet connection. Automates the frustrating task of sending proposals, sending the right client the right proposal at the right time. It sends invoices directly to clients, collects payments, keeps track of expenses. Real-time alerts keep you connected with your clients.

Cons: I'd love to see more detailed task management for independent contractors' collaboration, and for clients. I'd also request that HoneyBook connect with Zapier alternatives such as Pabbly Connect, Integrately, and Integromat.

Jessica D.
Wedding Photographer
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 15, 2022

"HoneyBook took my business to the next level"

Pros: I love how I have everything directed right into honey book. Its a space where my entire business is ran from and the look and feel of honey book is so inviting and easy to use. Set up was a breeze (and fun) and my clients RAVE about how easy it is to communicate and easily access all their information with me. Bonus - clients love that they can pay through HoneyBook too! Makes everything look expensive and legit!

Cons: Honestly, I don't really have anything I don't like. Maybe more space within the pipeline to be more tailored to my business (able to add more) And I'd like the option of uploading PDF's to templates like brochure. I like honey books brochure making ability.. but I also want more features and more control. Like building a webpage on squarespace. SO FUN

Reasons for Choosing HoneyBook: A few of my photographer mentors were on Honeybook - so I didn't think twice about it.
Danielle R.
Owner
Arts and Crafts, Self-employed
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 16, 2022

"Honeybook "

Overall: I've had great experiences with HoneyBook. Ease of use and helpful customer service.

Pros: I love the interface. It is easy to use and functional. If you have questions there are facts and questions you can look at or contact customer service. They are very informative and easy to work with.

Cons: Starting out was the hardest part. As with any new software you must familiarize yourself with the product.

Reasons for Choosing HoneyBook: Just the overall ease of use. As well as the personalization.
Reasons for Switching to HoneyBook: For a more organized and personalized interface.
Alicia P. avatar
Alicia P.
Google Workspace Consultant
Computer & Network Security, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 2, 2022

"HoneyBook - One Stop Shop for New entreprenuers"

Overall: Overall, I am willing to grow with the project since it has been so amazing so far!

Pros: I just love that everything that is needed for a online service business is there, The contact form right until the feedback request can be automated and processed.

Cons: I am not too crazy about not being able to have one client on multiple workflows and the calendar feature is not as robust.

Alternatives Considered: Dubsado and ClickUp
Reasons for Choosing HoneyBook: So much easier to use, that simple.
Redley P.
Network Engineer/ Student
Computer Networking, Self-employed
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
January 4, 2023

"HoneyBook Overall Review"

Overall: I think for a CRM HoneyBook is quite alright however there are still many competitors out there that do slightly better.

Pros: - It has a wide range of useful features- Secure and customiztible- Integrates well with other services

Cons: - Fees especially for third party countries- Some limited integration issues

Reasons for Switching to HoneyBook: We we're testing CRM solutions at the time...
Monica B.
Photographer
Photography, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 3, 2021

"I LOVE IT "

Overall: The invoices are my favorite. I love being to bill clients through HB and not have to use a different program to do that. I get to keep EVERYTHING in one spot which actually saves me money. I don’t need a separate software for bookkeeping, calendars, workflow, etc. It’s ALL here. In one place. I’m obsessed. I can’t imagine not having HB.

Pros: Very user friendly, they offer so much! I love being able to track my expenses and schedule clients. I love the workflow feature, it’s so helpful. I REALLY love the fact that clients can pay you through the HB invoice. That’s probably the best part. Its awesome that they added a COVID-19 tool kit that shows you which clients are most likely to be affected. And then they have email templates that are COVID related. So many resources are provided, it’s like they actually care about us 🥺 💕 haha. Highly recommend

Cons: The only thing that’s a little slow is the payment actually getting to my bank account. I’m not even sure if HB has anything to do with the time it takes, but I do wish it didn’t take 2 days to finally show up in my account. I wish there was an option to “instantly” transfer the funds for like a 1% fee. Like Venmo! That way if someone needs the money ASAP, they can instantly get it OR they can choose to wait the 1-2 business days to get the full payment. That would AMAZING

Switched From: 17hats
Reasons for Switching to HoneyBook: I was using 17 Hats (EWW) before HB and I absolutely HATED it. They didn’t have HALF the tools HB offers. For the longest time, I couldn’t figure out why I couldn’t get the clients name at the bottom of the contract. They would just sign an empty line. I can’t tell you how many times I needed to YouTube “how to do ______ on 17hats.” Ive never had that problem with HB. AND 17hats charges the same as HB and they don’t offer everything HB has. Mind blowing.
Shelbye G.
Owner
Entertainment, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 29, 2020

"The easiest way to get paid fast!"

Overall: My overall experience has been very pleasant! The customer service is always very helpful and the little frustrations of working with a start up or nothing compared to the benefit that it’s given our business in the past two years!

Pros: 1.Template building for sure. Not having to hand customize every single contract has saved so much time. 2. The fact that, in the wedding industry, it is heavily female dominant.... which means a lot of us are moms.... which means that this app allowed me to take care of critical work while on my phone. THAT is a lifesaver with kiddos. If you know you know! 3. The time between sending a proposal and getting paid (depending on how ready to book a client was) was minutes at most. I’d get live feedback when they opened the file, signed the contract, and made a payment. I never had to guess. 4. Customer service was great!!! They actively ask for feedback from their customers and even go granular with their questions so they can consider the nuances of each client’s industry!

Cons: 1. The email communication side of the app is very hit or miss. Where they soar with sending files and making payments a BREEZE, the ability to create a streamlined, semi-automated Follow-up process for leads that come in is sorely lacking. Even if HoneyBook never intends to be the best at that portion of sales, I feel it is a simple task to add a feature that makes it easy to add tags to leads so that you can export those contacts to a service that DOES soar in email communication and lead nurturing. 2. There is still a lot of room for more organization in the communication process from sales to project completion.

Alternatives Considered: 17hats
Reasons for Choosing HoneyBook: After looking into many different options (I don’t even remember all of them) we chose HoneyBook because of: 1. It’s UX design. It was very easy to navigate and use for both us as the admins and the customer. 2. The process of receiving payments was so simple. 3. The template creation which eliminated customizing every single contract manually. 4. The app!
Ezekiel R. avatar
Ezekiel R.
President and CEO
Information Technology and Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
3.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
May 19, 2022

"LocallyHost.Com use of HoneyBook"

Overall: It enables us to create, send and manage contracts, invoicing and billing like no platform we have ever used

Pros: Easily sending out contracts and enabling the clients to sign them electronically

Cons: The cost of transitions when collecting online payments from clients

Alternatives Considered: Docusign
Reasons for Choosing HoneyBook: We used DocuSign for some time and stopped because HoneyBook provides significantly more value
Switched From: QuickBooks Online
Reasons for Switching to HoneyBook: We stopped using QuickBooks Online to send out invoices as we couldn't use it to sign documents electronically
Melanie Latrelle G. avatar
Melanie Latrelle G.
Brand Designer, Photographer
Design, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 8, 2022

"I'm glad I found Honeybook!"

Overall: My experience has been great. It keeps my organized and I have recommended to other people for their business.

Pros: I like that the interface is easy to use and navigate and is visually appealing. I can track my leads and communicate with them and send emails and send updates and invoices, contracts, and receive payments all in one place. It keeps my business organized. I like the mobile app for business on the go. The customer support is helpful and responsive. Love the scheduling app! It has replaced my previous scheduler.

Cons: I want more email customization - better html features - add photo to my signature, add gifs, rename buttons and add them wherever I want in the email. I'd like it to manage my items better - have a place where I can update item pricing and descriptions and archive old items. I'd like better customization around the contact forms. Be able to match the text and font and fields closely to my website so that it integrates better onto my design. Be able to change colors of text and lines, and fonts and customize the lead contact form better.

Alternatives Considered: Dubsado
Reasons for Choosing HoneyBook: The other product had a high learning curve. I took training courses to get started and it was still confusing. The interface wasn't that pretty or easy to navigate. The scheduling app was ugly. Even though it allows for more customization than Honeybook, I chose Honeybook because the entry level price matched my business and I like the clean look of the interface and easy to use navigation and the mobile app is great!
Jennifer K.
Photographer
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 23, 2021

"HoneyBook is the right CRM for you!"

Overall: I love HoneyBook. I have looked at switching just because I’m interested in seeing what else is available & how they compare, but I think my loyalty & the overall satisfaction with HoneyBook will keep me here!

Pros: HoneyBook just overall has so many great features that will help you run & maintain your business every day. During the onset of Covid & with so many of us experiencing cancellations & such, they were the only CRM I knew of that rolled out any help with legal documents to help you convey the right words to your clients to not only help you stay level headed & in charge of your business, but also helped your clients realize that cancelling should be a last resort & that we business owners are here for them! I am also a big fan of most all of the templates that they provide for you to help set your business up for success! Aaaand in the Winter, I love the little Snowman icon that sips hot cocoa & makes the computer screen be a wintery scene. Adorable! HoneyBook is very easy to use, & their customer service & tech departments are da bomb!

Cons: The only things I wish that HoneyBook would improve on the most would be trying different variations with the project pipeline, with adding more availability or being able to choose between pipelines for different project types, & working out some kinks with the scheduling system between what we intend for clients to see in availability & what they actually see; & for the client to be able to go in & change their selection of date & time immediately afterwards & up to half an hour later.

Alternatives Considered: Dubsado
Reasons for Choosing HoneyBook: The hype & the partnership to the Rising Tide Society.
Nicole K.
CEO / Owner / Photographer
Photography, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 4, 2022

"1 year of Honeybook as a Photographer"

Overall: The service is quite expensive for a yearly contract, however it is the only software I feel good enough to use and understand. I love it and my clients do too. I also have had a few chances to speak with the live online chat support and they are the sweetest, most knowledgeable people you could work with virtually.

Pros: I like that it is user friendly, fast, safe, secure, and smooth booking process for my clients. I love the idea of being organized all in one place from the bookings, scheduling, payment processing, and contract signing. There are so many ways to edit your own critical documents for your clients and business.

Cons: How To guide is helpful to an extent. There were still things such as the automations and other issues I needed help with by my mentor who is also a photographer. She helped me set up my whole process cause it does not give you an example to let you know where to start with brochures, packages, invoice creations, etc.

Richard G. avatar
Richard G.
Photographer
Photography, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 2, 2022

"An absolute must for a photography business"

Overall: It is unbelievably easy to make professional client management workflows, and handle the client interaction from first contact, through planning, shooting, delivery, and billing. Everything is seamless, much can be automated to keep things on track, and everything is in one spot. It just makes my whole process so much easier to manage.

Pros: I am blown away by the value I get from HoneyBook every month. It makes doing many of the tasks I absolutely hate (billing, contracts, managing email, scheduling - the business-y stuff of business) absolutely dead simple and painless. I am a huge fan of this software, and regularly recommend it to others who do creative work.

Cons: I have very few quibbles with the software. Perhaps a bit more obvious control over the aesthetics of the brochures and documents would be nice, and I would love some additional automation, but overall the system works great and makes it so easy to manage everything that I have a hard time finding anything to complain about. I suppose that I would love an i-frame-based embed for the contact form. My portfolio site doesn't work with the embed type that honeybook provides.

Brandy Z.
CEO and Principal Consultant
Facilities Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
June 7, 2022

"Great for wedding industry, not so much for consultants"

Overall: Pretty good but I think Honeybook is geared towards those in the wedding industry, not for consultants. If I find something better, I may move to another CRM.

Pros: I like the automatic email/brochure/invoice workflows you are able to set up. I like that it tracks the emails and you are able to see your last discussion. I like how easy it is to set up a contact form in my Squarespace website, and contacts who inquire flow into my honey book account.

Cons: The tasks need to be improved. The tasks only allow you to add it, but it doesn't allow the tasks to be sent to your email if it due tomorrow or today. You have to see the tasks in Honeybook to remember to do it. Also, I have the same tasks to do weekly, and you can't set up reoccurring tasks, which is a waste of time to type them in every week. The invoices need to be improved. Lots of my consulting clients are not allowed to use portals to go find the invoice. SO I have to print PDF the invoice and send it via email to my client. However, the print to PDF option does not make the PDF look very professional. It needs to be upgraded.

Denise B. avatar
Denise B.
Master Cake Artist
Food & Beverages, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 24, 2022

"HoneyBook has been a total game changer for my business"

Pros: The software is so easy to use. Once you have your templates and automations in place (most of mine were set up by the concierge team) everything runs pretty much by themselves.

Cons: The client payment processing fees are more pricey than what I’ve used in the past and the instant deposit fees are through the roof. It takes up to 4 days otherwise for payments to arrive in your account, but I just wait it out due to the astronomical fees.

Stephanie F.
Photographer
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 11, 2021

"My favorite CRM ever"

Overall: I've loved every minute! Even with the few things that I think could be improved on, I think their team is doing an amazing job!

Pros: The best part about HoneyBook is that I'm able to fully customize everything to match my brand's visuals. Everything about this CRM is easy to use. The support team is always incredible if you need help - they're seriously the best around. The community around HB is also amazing. I love how easy it is to go from an inquiry to a booked project with my automated workflows! The newer client portal feature is always a client favorite, too!

Cons: I would love to see a more flexible method for viewing pipelines and tasks. I prefer to view a Kanban-type of pipeline/workflow and tasks. I'd like to be able to click on a workflow and see how many clients/projects I have under it. I also don't like that I can't charge for certain appointment types. I would love to use the scheduling feature for booking mini sessions or other items that I would charge for outside of weddings/brand sessions. It would also be great if certain appointment types could work as lead capture forms (i.e.: when an appointment is booked, a new inquiry is created). For financial tracking, it would be nice to be able to create a recurring expense.

Alternatives Considered: Dubsado
Reasons for Choosing HoneyBook: The community and support team.
Switched From: 17hats
Reasons for Switching to HoneyBook: HoneyBook was offering a lifetime membership at the time and I loved their user interface!
Matthew K. avatar
Matthew K.
Portrait Artist
Photography, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 22, 2022

"Best I've Used So Far"

Overall: Overall it has been a Godsend. I am feeling much better about how I manage my business with Honeybook.

Pros: I love using Honeybook! I've tried a couple other CRM softwares, and this one is by far the easiest to deploy and keep me on track. It is logical and feels easy to use, which has kept me using it rather than reverting to inefficient paper tracking. The customer service has been great: always quick and friendly to answer questions and help me through something I didn't understand. I would highly recommend Honeybook to anyone.

Cons: The calendar sync is sometimes glitchy, but that could also be user error. One thing that would make it better would be an easy way to override when I am considered "busy" on my Google Calendar that syncs in. I'd also love to have SMS communication with my clients, but rumor has it they are working on this.

Alternatives Considered: 17hats and Tave Studio Manager
Switched From: Zoho CRM
Reasons for Switching to HoneyBook: Zoho was just too confusing - I love that it's one big suite to manage Social, and Website, and Accounting, and CRM, and washes my windows...but it was overwhelming, and to have someone help me set it up would require an additional subscription. Studio Cloud was just clunky. I may not have given it enough effort, but it just wasn't quite there for me.
Jessica P.
Owner | Marketing Strategist & Coach
Marketing and Advertising, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 13, 2022

"Your go-to, all-in-one CRM for small business!"

Overall: Amazing, hands down!

Pros: Easy to use and so many features! The ability to go to one place AND have so many things automated is amazing!

Cons: There are little things that can be improved, but so does everything. I have voiced my suggestions to the HoneyBook team and they are passing the information along to try to improve my experience. Even without those being fixed, I still love HoneyBook.

Alternatives Considered: Calendly and QuickBooks Online Advanced
Reasons for Choosing HoneyBook: I needed something easier for a non-bookkeeper/accountant but that I could still understand my business in. Plus, having everything in one place made it an easy decision!
Switched From: Calendly and PayPal Invoicing
Reasons for Switching to HoneyBook: Everything all in on spot was the big excitement for me!
Alyssa P. avatar
Alyssa P.
Founder & Creative Director
Design, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 1, 2020

"Using HoneyBook is like having a personal sales assistant helping me run my business 24/7"

Overall: Wow, just keeping everything in one place for my business and the way HoneyBook automatically saves everything that I've been working on has been absolutely transformational. I feel like HoneyBook is 5-10 apps all in one. I also like your customer support and the overall vibe of your company that I get from using your product. I feel like you truly care about your customers :) Also, I'm currently on the $1 per month plan for 6 months. Keep offering that, because that is what made me commit to HoneyBook! Also, your pre-written proposal legal contract is AMAZING! So professional and easy to customize.

Pros: Honeybook is incredibly intuitive and easy to use. Luckily, I started using it when I began my business, so I didn't need to transfer any existing CRM or sales data over. When I was onboarding, HoneyBook's support staff loaded in a bunch of pre-designed templates specific to my industry. They also took images I sent them of my products and prices and turned them into usable sales proposals. That alone has saved me WEEKS of time that I would have had to spend learning how to use HoneyBook and manually inputting my content.

Cons: The time tracker does not function to the extent that I need it to. I currently use Time Doctor to track my time, but it would be nice if I could keep everything in HoneyBook. Also, I oftentimes don't see my reminders for following up with "tasks" for clients in my projects pipeline. If there's a way to have those notifications automatically sync with my personal google calendar and send me an email reminder, that would be helpful. Pipedrive's CRM and sales pipeline does a really great job of showing urgent prospects to follow up with. I think it color-codes them too. Also, the email feature within HoneyBook can be a bit confusing. Sometimes, I can't tell if an email sent or not. The notes are also not displayed in a way that's very easy to read. It would be nice to add bullets, bold text, underline, etc. Pipedrive does a really great job of showing all of the email threads and notes between clients and multiple team members in their CRM. Also, the first time I sent an invoice, HoneyBook automatically included a place for gratuity/tip. I've now figured out how to turn that setting off, but I couldn't see that it was automatically included in my invoice ahead of time. With my business (and I think most), they will never need gratuity, so I think that's kind of an odd setting. Maybe instead of having to click and review the settings in the left side bar of invoices, there could be an extra prompt to review those settings before the user sends the proposal to their client.

Alternatives Considered: Jira, Pipedrive, Proposify, Ignition and HubSpot CRM
Reasons for Choosing HoneyBook: Price, ease of use, everything being in one place, support staff to help with onboarding, good UX and UI.
Deborah B.
Designer
Events Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 4, 2021

"This Product is a Must."

Overall: This software organizes our contracts, our proposals, our payments and essentially preps all our accounting in such a quick easy way. Our business became so much easier. We don't have to sit over paperwork for hours and that gives us time to give it our clients...which in turn gives us more clients. Our clients have never had to ask how to pay through the software because it is easy. The system even sends out payment reminders to our clients so we don't have to...which is definitely a major plus. I have already recommended HoneyBook to several other businesses who were struggling with all the paperwork and payments for their companies. This software makes that much of a difference.

Pros: The complete set up of contracts, invoices and legal portions was so quick and easy. Now we don't have to struggle with creating new proposals with each client. The auto population of products previously used is a huge time saver and makes it really easy for new employees to get the right price with the right product.

Cons: The only thing I would like to see, and truly, I haven't asked, so it may even be there already; the monthly report of income shows the total of all contracts that came in during the month. We only collect a deposit from each. We would like to see the income report reflect just the deposit total of the month for our accounting purposes.

Reasons for Choosing HoneyBook: HoneyBook wasn't just a payment software. It offered contract writing, a complete contact page to add to our website, calendar organizing ... it's like having an accountant, a salesperson, and an office assistant all in one. Knowing they have a team of people ready to answer any of my questions made me feel very secure that this was the software I was looking for. If that wasn't enough, having to only pay $1 per month for 6mths while learning and using the software was the cherry on top. I was already sold, but then they give a price like that? The choice was too easy! Now I'd be lost without it.
Sarah G. avatar
Sarah G.
Co-Owner & Graphic Designer
Design, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 21, 2022

"One Stop Design Studio CRM"

Overall: Overall, a positive change to what we had been using (which was everything across the board!). If you're thinking about switching to Honeybook for you design business, it is ultimately going to save you time and money because time IS money is this business.

Pros: Everything we had used to communicate with clients before Honeybook was built across multiple platforms. Proposals in InDesign. Contacts through email or phone. Contracts and Invoices in and.co. It was a lot to stay on top of. Honeybook has allowed us to streamline those processes. It's so easy now to even keep track of the status of each project, when proposals have been viewed, contracts signed, etc. All at a glance. After taking some time to set up templates, it has made our whole process less daunting when onboarding and offboarding.

Cons: It takes a little effort to get to know the template process and what templates your business needs. We found that for a while we were nonstop creating templates because we offer such a variety of services. But now we have built up our system of templates that can easily be customized for a client.

Reasons for Switching to HoneyBook: Using too many applications across the board on every level of CRM.
Christina S. avatar
Christina S.
Owner
Legal Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 20, 2019

"The Best Client Management Resource-- goes beyond normal software"

Overall: Before I used HoneyBook, I had tried several other client management platforms. All of them were clunky, and often I'd have to hunt around for things in the interest of the app developer's attention to folders and organization. What a mess! I'm so glad I switched to HoneyBook. They've consistently made product improvements and seem to really care about their customers. It gets easier and more fun to use every day, with just enough features to accomplish what I need without overwhelming me. I highly suggest this to anyone who is managing multiple clients, especially if you have client projects that tend to go dormant for awhile then pick back up.

Pros: I love how easy it is to use, and how amenable the HB team is to updating the software if you have a feature request or complaint. It provides very visual, easy user prompts that allow me to easily accomplish what I need in a fraction of the time of other software apps I've tried.

Cons: It's annoying that I can't delete the default emails that came with my account to replace them with my own workflow, so myself or a team member doesn't get confused with their suggested emails vs. the ones I actually want to use.

Switched From: 17hats
Reasons for Switching to HoneyBook: 17hats was too hard to use and things were getting lost in their many nooks and crannies.

Vendor Response

By HoneyBook on September 23, 2019
Christina, thank you for you being a HoneyBook member! We are so happy to hear that HB allows you to manage your clients in a fraction of time of other systems! Our Product Team works hard to consistently meet and exceed our members expectations. Thank you for the feedback on the default email templates. I will share with our team. Incase you didn't know, you can edit the default templates text and format to meet your needs.
Penny L. avatar
Penny L.
Owner/Photographer
Arts and Crafts, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 6, 2020

"Best choice I made for my business yet"

Overall: Payment processing was always a challenge until I found Honeybook. I love that the automated convenience of honey book. I set my templates, it does the rest. I send an invoice, it bills, reminds and keeps everything squared away. Not to mention it auto-deposits funds into my account. IT keeps me in business!

Pros: Running my own business where clients contract via email and forms through my website can get overwhelming when trying to keep track of small but important details. Invoicing, payment processing, contracts, client communication, client surveys and now they have a feature where you can connect with other local professionals on projects. Very useful.

Cons: I wish it was a little more upscale looking on fonts, colors and the user experience. My brand is more of a luxury brand so I want customers to feel like when they're being transferred to the contract or payment portion of our interactions that they're still receiving a luxury experience.

Alternatives Considered: 17hats
Reasons for Choosing HoneyBook: The pricing at the time was really affordable to get into. I did the one time purchase instead of a monthly fee. They were super helpful and explained they would put all my company details in for me as well as add my email templates and my collection pricing for invoicing. They did this and it was a breeze to answer right into. Also, they have their mobile app so I can reply, invoice and book clients on the go from the convenience of my phone.
Leigh Ann S.
Manager
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 29, 2020

"Powerful, Intuitive Tool"

Overall: When we were starting up our business, an event venue, I was going nuts comparing the different CRM software. When you haven't actually used them, you don't know which will work best for you. Another venue owner told me she used HoneyBook. I had learned a lot from her, and finally decided that if she thought HoneyBook was good, it probably was and I'd just go for that. Best decision ever!

Pros: I love the pipeline, where each client's project is categorized by stage (new inquiry, tour scheduled, proposal signed, etc.). I can pull up all clients who are in the "Planning" stage of the pipeline, for example. Under each client's project is absolutely everything related to their project: all emails exchanged, contracts, payment schedule, separate workspaces with vendors who will be working on the project, and more. I have templates for emails and have them sent automatically. One goes out when we receive an inquiry, a different one 5 days after client signs the contract, and another 30 days before their event date. There are also templates for brochures, contracts, and payment plans. I can't imagine having to do all of that manually! I set the system up for my business with no outside assistance. It was easy to understand.

Cons: Would like to have more ability to make formatting changes (bullets, numbering, bold, etc.) when editing a document. I can do this on a new document, but not when editing an existing one. Workflows could be improved to have more triggers and the ability to automatically send files.

Alternatives Considered: 17hats
Reasons for Choosing HoneyBook: It was recommended by another business owner who I trusted.

Vendor Response

By HoneyBook on June 2, 2020
Hi Leigh Ann, Thanks for your feedback. It's helpful to know where we can improve. We're in the process of building in more formatting customizations right now, as well as new triggers within workflows to help you automate tasks on a more real-time basis. Stay tuned!
Meg B.
Owner
Events Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 23, 2021

"Absolutely Recommend!"

Overall: I do all my admin through Honeybook and it has reduced the time I spend astronomically. I've recommended and trained several people in setting up their Honeybook systems and absolutely love it.

Pros: I love how quick and easy Honeybook is to use and update. I'm constantly fine-tuning my processes and it is so satisfying to have everything saved and organized in a very intuitive way.

Cons: I don't like how many separate emails I need to make to send out my appointment scheduling.

Reasons for Choosing HoneyBook: Honeybook was the only real contender after using those other two for a few years.
Switched From: Sprout and Tave Studio Manager
Reasons for Switching to HoneyBook: I hated them both. They were not intuitive or customizable enough.
Austin A.
Photographer
Photography, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 13, 2021

"HoneyBook is a MUST have for Small Biz Owners"

Pros: Honeybook is very user friendly and was easy to set up along with the help of the concierge! My favorite part is the pipeline. I’m able to see all of my active projects and where they are in my workflow. As a photographer it is very important for me to build good relationships and communicate well with my clients so knowing who needs a consultation or who needs their gallery edited and delivered is crucial!

Cons: The only con is that I didn’t find honeybook sooner! I don’t know how I did business without it. I look back at those times and laugh at how much work I was doing that didn’t even amount to half of what honeybook does for me!

Alternatives Considered: Sprout Studio
Reasons for Choosing HoneyBook: Honeybook seemed more reputable. A lot of photographers who I trust in the industry recommended it!
Dheeraj U. avatar
Dheeraj U.
Business Development Manager
Staffing and Recruiting, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
January 25, 2023

"The most effective and efficient method tool"

Pros: I like how easy it is to use and how everything is in one spot. It's also really useful for leads; if I receive a new lead, it reminds me to follow up with them so that I'm more likely to land the customer, so it's a very positive experience. The simplicity with which contracts could be sent and the opportunity for my customer to sign immediately. Honeybook contains practically all of the features I need to run my business simply and efficiently. It also gives my clients the impression that they have a thorough understanding of everything that is going on in their projects.

Cons: I dislike that there is no option to arrange your date before booking. I only wish clients could choose the amount they want to pay at any given moment. Some of my clients find the email threads quite bothersome. In comparison to other firms, the processing and quick deposit costs appear to be expensive.

Verified Reviewer
Interior Designer
Design, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
3.0
Customer Service
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: GetApp
August 29, 2022

"Love it BUT More Templates"

Overall: Great

Pros: Love the convinces and that it is simplistic. We use Honey book for a lot of the admin work and more.

Cons: We wish the saving option when creating templated would improve due to work not being saved correctly. The undo option would be great. THE TEMPLATES. I just wish there were more as we use schedule emails frequently for follow ups, discovery calls, referrals, reminders, announcement, etc. The purpose of Smart Files is kind of pointless if I have to keep customizing my own templates.

Verified Reviewer
CEO
Professional Training & Coaching, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 13, 2022

"A Great Resource For Small Businesses"

Pros: One, they created flexibility with pricing; for someone who wants to use the platform but uses a different checkout option, there is a very affordable tier. That tier is also fantastic for those just getting started. I've always found it crazy that more platforms don't carry an option like this for beginners. Since I've been with Honeybook, they have been improving the software; they recently just came out with a fantastic feature to take your lead or on a streamlined journey.

Cons: I hope they allow us to ACTUALLY customize our project pipeline at some point. Not everyone has the same process, and there is stuff I can't take off because it's default. I also wish there was an easier way to just send someone to the item to be sold page rather than taking them to a pipeline, we all get leads differently, and I'd like to skip a step for some people.

Switched From: Acuity Scheduling
Reasons for Switching to HoneyBook: Way more features besides calendar booking and payments.
Tamara C.
Graphic Designer
Graphic Design, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
February 19, 2021

"Ever Growing to Meet the Needs of My Business"

Overall: If they keep improving the product the way they have been I will be a happy HoneyBook HoneyBee for life.

Pros: I love the Project Management area. I can see everything i am working on and the stage it is at. I also love the automation of some of the project stages. I love that everything pertaining to that project is all included in the project. Once i open each project i can see all the files, correspondences between my client and I. I can simply pick up where i left off.

Cons: I was expecting more from the workflow and would love the option to create a link so clients can open the link to get to the invoice to make the payment. As much as I’d love everyone to use the client portal, not everyone can handle it and this would be a great feature for older, less tech-savvy clients.

Switched From: Cloze, Trello and monday.com
Reasons for Switching to HoneyBook: Too many programs to keep track of. Too many tabs - very confusing. Not a fan of all the different subscription fees either.
Rita V. avatar
Rita V.
Digital Media Designer
Media Production, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 26, 2021

"The learning curve is flat"

Overall: Honeybook is responsible for the success of my business. Before Honeybook I had to follow up and demand to get paid and often get my payments postponed. Now it is all automated, clients even put their invoices in auto-pay.

Pros: I get paid without hassle. Everything is automated. The proposal is so amazing, you send the invoice and contract together, and it goes with a pay button where the customer has no choice besides to sign the contract and paying.

Cons: The app. The time tracking - the fact you have to calculate the time in fractions, what should have been an easy task becomes a "let me google what 1h35min is in time fractions". You can just put the time in the app, but not on the webapp. But I can never login at the app because it doesn't accept Google SSO, but it does on the web, so I always have to change my password. The app doesn't stay connected for long. So I just don't use the app, I have it installed because maybe one day it will update and login with Google.

Switched From: Dubsado
Reasons for Switching to HoneyBook: The other one was so complicated. Honeybook has a concierge that does everything for you. And if you have a question, they answer right away. Best customer service!
Angela K.
CEO
Events Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 15, 2022

"Would be lost without it!"

Overall: My overall experience with HoneyBook has been great! We are in the events business, and HoneyBook has saved me hugely on making sure that I don't double book any events with their pop up warnings. That in itself is worth it's weight in gold! Above and beyond that, managing our clients has been so much easier with this software! Truly we would be lost without it!

Pros: HoneyBook has so many great features! I love how everything is so easy to integrate within our business. When you first start out the have helpful videos to get you started and build your work flows. Virtually every part of your client management can be done through HoneyBook, from contracts, billing and invoicing, scheduling, email management and so much more! I couldn't recommend HoneyBook enough. It has made managing our clients through our growing business so easy!

Cons: Truthfully, I can't really think of anything that I would add or change about HoneyBook. They have been really thoughtful in their development process.

Jordyn C. avatar
Jordyn C.
Independent Beauty Consultant
Cosmetics, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 15, 2020

"How to keep organized while running a business"

Overall: From the time my prospective clients contact me, throughout the booking process, automatic reminders of upcoming payments, clients being able to pay through honeybook, and even following up after my scheduled time with clients, Honeybook is my biggest tool.

Pros: Honeybook is essential to running my business and now that I've been a user for more than 2 years, I can't imagine not using it. As a photographer, it is important for me to keep all of my scheduling, contracting, payments, and details as organized as possible so that I don't miss a meeting, or special detail for a wedding or photo session. Every part of my business is streamlined now that I use Honeybook. Reporting on Honeybook is made very easy from being able to see what % I've booked based on the number of signed contracts, where most of my clients find me, and how much money in taxes I need to pay for the quarter. Additionally, Honeybook has an opportunity board where creatives can post about need for associates, styled photo sessions. Finally, if you refer 2 people per year to Honeybook, your cost for the entire year is covered.. can't beat that!

Cons: There are times when I donate photo sessions to non-profits and want to be able to send an invoice showing how much the session would have cost, then adding a discount to show a $0 invoice but there is not a way to send that without charging the invoice and refunding. I wish that I could do more on the mobile app, but new features are being added frequently.

Kaycee J.
Owner
Graphic Design, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 3, 2022

"Honeybook is a game-changer for Service Oriented Small-Businesses"

Overall: The biggest problem that I've struggled with since launching my business is obtaining payment in a timely fashion. Honeybook totally fixed that problem for me. I don't have to give a laundry-list of payment methods or pay for additional payment services, wait around for physical checks, or process e-checks. My customers just plop in their card information and then it hits my bank account. SO. NICE.

Pros: Honeybook took my booking process to a massively higher level of success. My contracts are all signed, and invoices are paid before I even start designing. I walk my customers through the process and we discuss TAT and rates, next steps, and then I kick them over the Proposal with the same details we discussed during the sale. With other software I've struggled to receive timely payments, or contract signatures. Not anymore!

Cons: The contract templates are pretty limited to social media management and marketing ops. I think that every business needs their own contracts, period, but it would be nice to have a better starting place for other service providers. Additionally, the emails that Honeybook kicks out for proposals, payments, contracts and the like have reportedly found their way to many of my customer's spam box. I just warn them ahead of time, but it's not super reassuring to some more leery customers.

Switched From: PayPal Commerce Platform
Reasons for Switching to HoneyBook: Paypal kept hitting us with 21 day holds, despite us never having a return in our 6 months of operation. We had to use multiple software touch-points that were just falling totally flat, and killed our conversion rate. We currently have an 80% close rate, thanks to Honeybook!
Angela D.
Remote Administrative Assistant
Executive Office, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 12, 2021

"Love this platform!"

Overall: I love that I can schedule appointments, book contracts, collect payments, and interact with my clients in one palce!

Pros: The fact that I am able to send contracts and receive payments WITHOUT having to create an account of a secondary payment processing platform was what sealed the deal for me.

Cons: I would like it if the appointment scheduler allowed us to ask prospects questions and charge a fee like Calendly, and that the time tracker was more profound like Clockify.

Alternatives Considered: Dubsado
Reasons for Choosing HoneyBook: The in-house payment processor.
Steve S.
Business owner
Photography, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 3, 2022

"The sweetest solution for photographers"

Overall: Honeybook continues to be a game-changer for our photography business. It has been an integral part of our daily workflow for years now. This year they added calendar and booking functionality.

Pros: Love the customer service. Whenever I need help they are always right there. We use HB for every booking. As soon as a lead goes active, we start a new project and manage everything from communication to proposal to contact to invoicing with HB.

Cons: There could maybe be more freedom to customize but really it's just an advanced issue. First world problems.

Alternatives Considered: Dubsado
Reasons for Choosing HoneyBook: Honeybook is more accessible and ready to deploy.
Switched From: QuickBooks Online
Reasons for Switching to HoneyBook: Honeybook does so much more for us than just bookkeeping.
Victoria N. avatar
Victoria N.
Creative Owner
Marketing and Advertising, Self-employed
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 13, 2022

"One stop project management"

Overall: It's been pretty great for me. I'm runing a freelance business with just myself and it provides all the tools I need to give my clients options on my services and get them booked.

Pros: Honeybook is easy to use, customizable and easy for my clients to use as well. I like the projet portals so everything is there for my clients, emails go directly to them. Invoicing is easy and provides my clients with a clear concise copy for their records.

Cons: Sometimes editing things for a client when they don't like it is more difficult such as payment dates or legal terms if you include the contract with the invoice in the proposal template.

Alternatives Considered: Dubsado
Reasons for Choosing HoneyBook: The price was better. My trial period went well and I understood the video tutorials and how to work everything the first time thorugh so I didn't see a need to switch.
Sarah G.
Venue Owner
Facilities Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 21, 2022

"A must-have!"

Overall: Honeybrook has greatly simplified the emails and booking and invoicing and management of my clients! I don’t feel like I am possibly forgetting something or missing some thing anymore… it’s all in one place and easily manageable.

Pros: Before honey book, I had a separate calendar, separate scheduling app, sending contracts on PDF (such a pain!), noting details about clients projects separately… With Honey book, it is all in one nice organized place! The contract and proposal and email templates make it so easy to book a client & the payment reminders and invoicing is a breeze! I’m still learning automations which will simplify things even further!

Cons: There’s a little room for improvement, which the wonderful customer service has my suggestions about, but those things will only enhance an already great product.

Reasons for Choosing HoneyBook: I heard that Dubsado was a lot more complicated to set up.
Charlie P.
Owner
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 9, 2022

"Solid Payment Invoicing & Proposal Tool"

Overall: 8/10. Once the client has paid the first time, their automated recurring payment solution is working really well for me.

Pros: I moved away from Quickbooks online because they didn't have an easy way to send customers automatic recurring invoices. Honeybook had pre-built service agreements along with the automated recurring payments feature I needed for my business. It was appealing to work with them because set up was very easy to get what we needed up and running

Cons: After a client pays their invoice, it usually takes 12-24 hours for Honeybook to send me a confirmation email saying they've paid. This is (I don't use this word often) absurd. With Quickbooks, I know payment confirmation comes in within 10 minutes. Especially if I am going to start work with a client right as they pay, this hurdle in their platform stops me from getting to work right away. It usually leads to me emailing my customer "Did you pay the invoice?" then them replying "I did!" then me looking into Honeybook wondering why the heck it hasn't come in and making me look foolish to my client... Then I finally get the notification the next day. It's the #1 feature request they need to get updated.

Alternatives Considered: Stripe and QuickBooks Online
Reasons for Choosing HoneyBook: Because they have online scheduling, and pre-built proposals/service agreements to use. More of an all-in-one platform.
Charity Q.
Photographer
Photography, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 8, 2021

"Major time and stress saver!"

Overall: Honey book was recommended to me and I knew one day in to the trial. That I was in love! It truly is like having your own personal secretary in your pocket. Honey book do this. Done. Honeybrook do this. Done. It has made my business much more efficient and effective and given my clients a much better and more professional experience.

Pros: Every feature honey book has is useful! It’s like they know exactly what you need even before you do!

Cons: The program has so many capabilities that I know I am not using it to its full potential. Because each company is different I know it would be impossible to walk everyone through what their company needs but I wish I could snap my fingers and understand it all

Abigail G.
Owner
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 4, 2019

"HoneyBook is amazing!"

Overall: It’s been great!! Any time I’ve had an issue it’s been resolved quickly. I do find that asking a question in the group & getting a personal email is rather annoying. I specifically ask in Facebook for a reason - so when I get an email I usually don’t see it right away whereas I’m looking for a notification or other users experiences.

Pros: User friendly for both myself and my clients, ease of set up (love that they do most of the upload work & it’s easily changeable!), the community it’s created, & the “opportunities” section.

Cons: 1. I wish there was more internal automation, like the workflow applied just sent out the emails and not prompted me to act. 2. While “linked” with Calendly, it’s not linked in the correct way. I wish when someone signed up for a slot in Calendly, it could generate an automatic proposal that I could look over before sending, or sent automatically. When adding my “Calendly link” to a honeybook email, the link always fails. I don’t use Calendly enough to have this be a major issue, just a nuisance. 3. More flexibility in personal branding & branding the contact form. I don’t currently use the form on my site because of this.

Alternatives Considered: Tave Studio Manager
Reasons for Choosing HoneyBook: The user interface, client experience, and community.
Switched From: Iris Works
Reasons for Switching to HoneyBook: Honeybook had more tools I enjoyed using!

Vendor Response

By HoneyBook on November 15, 2019
Thank you for being a member Abigail! I know you will be excited about some upcoming functionality we'll be releasing in early 2020! I'll be sure to share your feedback with the product team.
Ariel S.
Owner/ Lead Photographer
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 25, 2022

"Honeybook is AMAZING!!! "

Overall: My overall experience with Honeybook has been incredible. I use the program for contract, invoices, payment processing, reports, automations, client contact, calendars, questionnaires, and so much more!

Pros: What I love most about Honeybook is that most of my business needs can be handled through them! Aside from client galleries- it’s all done here on Honeybook. The program is organized, intuitive, and includes so many features! It’s easy to learn and use. I can’t imagine running my business without it!

Cons: I have no cons. This meets and exceeds all expectations that I would have for a CRM.

Alternatives Considered: Dubsado and Pixieset
Reasons for Choosing HoneyBook: Honeybook is so much more user friendly and easy to use!
Reasons for Switching to HoneyBook: I made the switch from my previous CRM due to countless recommendations from others in my field. After my trial, I was hooked!
Stefanie H. avatar
Stefanie H.
CEO
Professional Training & Coaching, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 6, 2022

"You can e-sign, book, and do payments!"

Overall: Overall Honeybook is amazing and the experience has made managing my business easy for both myself and client.

Pros: I love that I can easily and smoothly send contracts and have them electronically signed and stored in my clients file. I have looked for software that allows me to this one thing to make signing easy on my clients. Either it had a limit, too expensive, or not easily shareable. This is the main reason I took on Honeybook.

Cons: The only thing I’m not too big on is app limitation. I need a few more feature like editing calendar and schedule availability when I’m not on my iPad or computer and just have my phone.

Switched From: Kajabi
Reasons for Switching to HoneyBook: Too expensive for the overall software.
Jackie S. avatar
Jackie S.
Virtual Assistant / Owner
Consumer Services, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 27, 2022

"Great All in One platform"

Pros: I really enjoyed the ease of use for the platform. I also was surprised with the outstanding customer service and the fast response I received. This basically handles everything that I need with my small business in one platform - which is amazing!

Cons: I wish I could have had the same email signature in the platform as I did on my email platform.

Switched From: Dubsado
Reasons for Switching to HoneyBook: Customization and the price
Ether S. avatar
Ether S.
Band Manager
Entertainment, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 9, 2021

"Honeybook is a lifesaver!"

Overall: I have realized after using Honeybook that I don’t have to spend time writing out emails as much as I used to! Templates have saved me so much time and made booking a client so much easier. I also feel like my services have had an upgrade in presentation and style, which has really helped book a ton more clients!

Pros: Honeybook is an amazing software because it allows me to organize and keep track of all my bookings and projects in a nice, clean manner. I love how user friendly the software is and the amount of support that is offered if you ever have a question!

Cons: The only complaint I have is that you can’t access all the same features and do all the same things on the Honeybook app as you can on a computer. This is only a very minor dislike because most important features are usable in the app!

Sharon B.
Owner
Management Consulting, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 20, 2021

"HoneyBook is the CRM for my Business Hands Down!"

Pros: What I like the most about HoneyBook is that I don't have to have several other software in order to serve my clients. I can email with my email signature, schedule appointments, send proposals, contracts, and invoices, receive payments, digital signatures, and set it all to my branding.

Cons: A couple of things I would like to see improved on would be workflow triggers and customization of default emails.

Reasons for Choosing HoneyBook: HoneyBook was all-inclusive and had everything I needed without having several other software platforms to work with a client.
Charlene R.
Coach and Photographer
Professional Training & Coaching, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 29, 2021

"Keeping it all together! "

Overall: I have loved Honeybook since I first downloaded it...Customizing everything was easy and FUN! Any time i had questions customer service was super fast and nice...which makes everything easier!

Pros: I love that all my projects are in one space, and organized so I can see where I am with what at what time...with just a click!

Cons: I don't have a con...Although it is worth each penny that they charge, it is hard justifying when business stopped bc of a virus (which shall not be named lol) I wanted to keep it to keep everything together but could not when even communication stopped with clients for a while.

Switched From: 17hats
Reasons for Switching to HoneyBook: It was not very user friendly, I was always stuck looking things up to get it to try to do what I needed it to do.
Tami J.
Photographer
Photography, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
3.0
Customer Service
3.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 7, 2020

"Honeybook has changed the way I do business! "

Overall: So far it has already made the business side of my photography more professional. If I am able to get it fully customized to my business workflow and strategy I think it will be an amazing product. Honey book has made communicating with clients, scheduling or rescheduling a session, and taking payments much easier than the way I was doing things.

Pros: Booking clients and communicating with them throughout the planning stages of their project has become seamless. I have all emails and files in one place. I can easily make changes to their upcoming appointment, reschedule make suggestions on another location. I am able to send all documents in one proposal email. and get their signature on everything at once. Payments go through easily and client payment reminders have been very helpful.

Cons: I am a new user and it's a little difficult to set up to how I do business. It's taking me a lot longer than I would like to get things just how I want them. There are things I want to change such as the flow of automatic emails. I am having a hard time figuring out exactly where to change those settings.

Reasons for Choosing HoneyBook: When I chose to switch from Iris, I liked the professional look and feel of HoneyBook so I didn't shop around. I just switched.
Switched From: Iris Works
Reasons for Switching to HoneyBook: I was working through setting up on the free trial with Iris client management software, and the set up process was a nightmare, their program kept glitching and wouldn't allow me to do things that went smoothly in their tutorial videos... Long story short I had heard Honeybook mentioned in a few pages I follow online and decided to give it a shot. So far this software works way better and is easier to set up.
Cori S.
Photographer
Photography, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 4, 2019

"The Best CRM Software EVER!!! "

Overall: I am keeping my workflow seamless. I am not falling behind with not knowing what i have and havent done. I get notifications in my app on my phone to keep me up to date when i am not at a desk. Saving templates keeps me from having to re-do contracts and brochures to send to clients. And honestly the BIGGEST thing is it keeps me on top of clients and either closing things out if they arent interested, booking them if they just forgot to get back to me, or making sure they are seeing things.

Pros: I love how seamless and easy to use it is. It may be a transition at first but once you get changed over you will NEVER go back. The workflow is so easy to use and very customizable. Other softwares i've tested are not even comparable to how simple honeybook is to use.

Cons: The only thing i wish were better is the calendar system. It would be nice to be able to block dates out on the calendar to avoid booking, like if you had planned a vacation. I also with it would sync directly to ical. I hate having to make it use google becuase if google runs out of space it doesnt tell me and then i have a calendar issue.

Alternatives Considered: QuickBooks Enterprise
Reasons for Choosing HoneyBook: This is geared more towards photographers and that is hard to find something that works so well that is build for us
Switched From: Square Point of Sale
Reasons for Switching to HoneyBook: I switched because i was wasting time manually making contracts each time, and i was lacking in the workflow department. I was hardly booking because it wasn't a professional look before honeybook
Kathryn K.
Operations Manager
Events Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
2.0
Ease of Use
3.0
Customer Service
3.0
Features
2.0
Value for Money
2.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
September 17, 2021

"Tries to do a lot of things, but none of them are done very well"

Overall: I felt like the app looked great and had great potential, but the clunky UI design left me frustrated. We had been using it for almost a year and still felt that something just wasn't clicking. We ended up moving away from Honeybook and chose another program that was more specific to our industry.

Pros: The look and feel of the app is very clean, love the ability to add images and customize the look and feel of contracts, flyers, brochures and more. Adding a custom form field to our website was easy to do. Automation feature seems nice, but we didn't really use it.

Cons: In contracts the most frustrating thing is that you can only add line items at the very bottom of the invoice. That means if you have a very long invoice and want to add a line to the top of the page, you have to add a line at the bottom and drag it all the way up to the top ( which is extremely tedious ). It wastes so much time that it made me wonder if we wasted more time trying to use this clunky app than just doing things the way we were used to in excel!

Switched From: QuickBooks Online
Reasons for Switching to HoneyBook: Wanted a program that had a more branded look & feel.
Lindsey W. avatar
Lindsey W.
Owner
Marketing and Advertising, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 18, 2022

"A tool to check off multiple boxes"

Overall: Overall I love Honeybook. I signed up when there was a super good deal but when it came time to renew, it was an easy choice to keep going with it. I use it to ease my new client onboarding and that alone is well worth it. All the other features are just a bonus.

Pros: I like that it gives me the ability to have multiple tools within one software. I don't need an extra scheduling tool, I don't need a CRM, I don't need an invoicing tool, I don't need a form builder for my website. Honeybook handles all of those things for me which makes it really simple to keep it all in one place.

Cons: Some things aren't really intuitive so I have to use the help resources or ask customer support for help in figuring things out. The great thing is that the support team is really easy to chat with and makes things really simple.

Switched From: Wave
Reasons for Switching to HoneyBook: I needed more out of what I was using and Honeybook solved a few different problems at once so it was an easy choice.
Paige E. avatar
Paige E.
President
Photography
Used the software for: 1-2 years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
3.0
Features
2.0
Value for Money
1.0
Reviewer Source
Source: Capterra
June 7, 2018

"Not User Friendly - Difficult Learning Curve"

Pros: Keeps contracts in one place, able to accept credit cards. You can network with other vendors, and they seem to really concentrate more on this than actually developing software that works well.

Cons: I am a "founding" Honeybook user and bought the lifetime membership. At first, HB was very convenient. The learning curve was very frustrating as the online software had many MANY bugs. It still does. The entire premise behind the software was to free up your time, have all your projects in one place, sign contract, get paid, etc. Yes, great idea! However, the software has so many glitches! You're not able to even edit a person in your contacts. Their customer support team used to be great you could actually message a real person - now you have to wait a day or two to get an email answer and most of the time they just send you a link to deal with your problem. Once you email your client the contract, everything goes down the Honeybook "rabbit hole". My clients are tech savvy and they can't even figure out Honeybook - the emails that I've received from frustrated clients is numerous. Save your time and money and get another online software that will actually do the job - like Sprout Studio or Dubsado. Wish I would have done that from the beginning. Regretting my purchase since my lifetime "membership" isn't transferrable and Honeybook continues to make money off of me by accepting credit card payments. I looked at 17hats, which also didn't have great reviews before I purchased Honeybook. Moving on, however, I'm assuming that the process will not be easy transferring existing contracts and other office files.

Daniela M.
Owner/ Photographer
Photography, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 21, 2022

"My business can't survive without Honeybook"

Overall: This CRM makes my business run smoothly and efficiently. I otherwise would not be able to keep track of task due dates and all of my clients. I cannot run my business without Honeybook.

Pros: I love that everything I need to run my business is in one place, and that I can customize just about everything to create brand cohesive experiences for my clients.

Cons: Couple little things here and there, like a box won't move where I want it to in Flows, but they are always tweaking and adding new features. The customer service is also stellar so if anything goes wrong I know someone will be able to help me right away!

Alternatives Considered: Dubsado
Reasons for Choosing HoneyBook: Honeybook felt more fun and personal, while Dubsado felt so professional that it felt sterile and like it would be hard to figure out.
Rae H.
Photographer
Photography, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 25, 2021

"Best CRM! "

Overall: Honeybook has given me the confidence to run my business like a boss. When I send clients proposal, contacts and invoices I look and feel professional. The user interface is clean, easy to use and navigate.

Pros: I really like how well thought out everything is. Honeybook meets my business needs on multiple levels. It's given my business the structure that it needed. My business looks good every step of the way with custom brochures, questionnaire and well drafted contracts. I started using Honeybook at the start of the pandemic and was amazed at the customer service. Honeybook stepped in to provide it's community with webinars and resources on how each business could navigate the pandemic. They went above and beyond and for that I am grateful.

Cons: I have nothing bad to say about Honeybook

Switched From: Pixifi
Reasons for Switching to HoneyBook: Pixifi was straight up ugly! The user experience was not fun. I felt like it was lacking key features to smoothly run my business.
Blake B.
President
Entertainment, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 3, 2022

"HoneyBook is a time and life saver"

Overall: Everything makes my image as a professional company shine. I love it and will not change this.

Pros: I use the online form to brochure to proposal/contract. All very easy to use and learn

Cons: All is great and hope to learn about more tools that I am not using

Reasons for Switching to HoneyBook: The initial consultation which guided me to show me more tools for my business management
Erica C.
Creative Director
Design, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 20, 2021

"HoneyBook helps me build trust"

Overall: Pleasant, professional, and easy—exactly what I hope for my clients when they work with me.

Pros: I absolutely love all of the tools I've tried so far, and can't wait to more fully utilize what HoneyBook offers. I launched my site after embedding forms and links to scheduling and it WORKS. I have onboarded two new clients already, and have others that are excited to work with me in the future because of the steps I've taken with HoneyBook.

Cons: As a professional designer, I'm used to being able to create whatever I need in my design software, but was thrilled to be able to remove that tedious aspect from my workflow after setting up brochures in HoneyBook. I would love some increased functionality and flexibility in those brochure templates, but that's certainly not going to keep me from using this amazing tool.

Alternatives Considered: Dubsado
Reasons for Choosing HoneyBook: HoneyBook was the obvious choice once I realized it worked so beautifully for other members of the visually creative community—photographers especially. Our workflows and processes are very similar in graphic design.
Taylann D.
Owner
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 30, 2022

"Best business decision!"

Overall: Incredible. I can't see us using any other program.

Pros: Integration with gmail for scheduling, payment processing and mobile app! Also, how easy it is to use and how it maximizes the client experience.

Cons: For our industry, it is lacking an edidable document such as a BEO or Event Details Sheet - I wish this type of document would be an option.

Alternatives Considered: Dubsado
Reasons for Choosing HoneyBook: Mobile app and integration with Gmail for scheduling tool.
Switched From: Caterease
Reasons for Switching to HoneyBook: Smaller company management and better fit for our current business.
Crystal W. avatar
Crystal W.
Founder
Management Consulting, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 16, 2021

"HoneyBook is good value for the price"

Overall: I’m a sticky customer with HineyBook Right amount of fetuses for the price

Pros: Makes customer acquisition very easy from prospecting to contract signed. Automation templates and functionality make this a very smooth orocess

Cons: After booking the client; PM automations are quite lacking - would need a separate solution to assist with that. Would love for it to be incorporated

Alternatives Considered: Dubsado, Acuity Scheduling, monday.com and Keap
Reasons for Choosing HoneyBook: Value for the price and functionality was perfect for the needs I had in my business
Verified Reviewer
HR Consultant
Human Resources, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 9, 2022

"Small Business Must Have"

Overall: I wouldn't be able to track all of my client projects and referrals without HoneyBook and I would need to invest in at least 3 other systems if I didn't have HB. It's saved me time, money, and headaches!

Pros: I love the scheduling features and how the system will create a project in the inquiry stage as soon as someone books time with me. I've gotten a lot of referrals and have several aspects to my business; there's no way I could keep it all straight without HoneyBook. The quick view of my money in and out is great for a daily check-in and the QBO integration works great for true bookkeeping. I really love how easy HB makes it to send contracts, proposals, and request payments (recurring or one time) all in one easy file for the client.

Cons: The scheduling app could be more robust, but I still love it.

Switched From: Dubsado
Tiffani M.
Doula
Individual & Family Services, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 5, 2021

"My Honeybook"

Overall: With Honeybook my clients information is easy to collect and organize.

Pros: I love how easy this system was to get up and running. Over the last year I have been able to implement more that Honeybook has to offer making the program that much more useful. I especially love the ability to schedule emails to go out when I need them to. I also love the app. I can get my clients information from anywhere.

Cons: There is nothing about Honeybook that I would change.

Switched From: Dubsado
Reasons for Switching to HoneyBook: I switched because my other program was so complicated. With Honeybook I could just start with an easy and basic set up. When I was comfortable with that I was able to expand my usage of the other parts of the program. The customer service has been phenomenal.
Samantha C. avatar
Samantha C.
Owner Photographer
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 7, 2022

"Honeybook is my all in one project management software!"

Overall: Excellent customer service, affordable and reliable. I love honeybook and trust them with my business projects.

Pros: I can integrate calendly and google calendar making scheduling and booked events easily and always up to date. Emails, payments, questionnaires etc are all kept together for each project.

Cons: It is a lot to set up in the beginning but way worth it. It saves so much time in the long run with workflows and saved templates.

Johnna R. avatar
Johnna R.
Owner
Health, Wellness and Fitness, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 28, 2022

"The digital helper I couldn't function w/o"

Overall: HB solved my need to duct tape together a payment processor, a contract + digital signature service, a session scheduler and a client management system by putting it all in 1 in a very affordable and aesthetically pleasing way

Pros: - the calendar sync (and the various appointment types) - the ability to send a contract AND invoice in one beautiful package - the email templates

Cons: - it would be cool if the email editor in the platform had more functionality but the workaround is to style your email in a Google doc and copy/paste it into the editor (assuming you don't want to include GIFs of videos- which have to be sent as attachments)

Penny M.
Photographer/Business Owner
Photography, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 2, 2022

"Honeybook gave my LIFE back!"

Overall: Honeybook has revolutionized my business and given my life back! I run a successful, cleanly administrated business and offer my clients a first rate experience thanks to HB.

Pros: I love that HB gives me ONE PLACE to run my entire business and my side hustle, too!

Cons: I wish it had better financials. More comprehensive reports and the ability to auto populate expenses into their categories.

Reasons for Choosing HoneyBook: Brochures was HUGE.
Switched From: 17hats
Reasons for Switching to HoneyBook: I learned about HB through Rising Tide and I just loved everything about it.
Angela T.
Owner
Events Services, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 10, 2020

"Outstanding product "

Overall: HoneyBook is crucial to running my business. I work alone and I am not at all tech savvy. HoneyBook, not only pretty much manages my office, it keeps me looking professional and it’s easy for my clients to access and use to stay in contact with me and make payments, etc. My business grown into something I’m sure would never have happened without HoneyBook! It’s worth EVERY penny!!

Pros: Everything! All of the features are perfect for my business. It’s easy to use and if I run into trouble there is some available to me within minutes or I can hop onto YouTube to find a quick tutorial.

Cons: Can’t think of anything I don’t like about this software.

Reasons for Choosing HoneyBook: The ease and flow made the most sense to me and seemed best for business.
Lindsay M.
Owner
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 23, 2021

"Best Out There"

Pros: Everything you need is integrated right into the software in a really bold and easy interface. I love the integration between my email on even my phone, into the project on the site. Everything is all in one place and I can see the entire email chain. Invoices and getting paid is seamless, and being able to send pre-made template emails with attached contracts and invoices makes it so I am the fastest responder and get all the business!

Cons: There's really not much I don't use or don't like. I would like for my call scheduling to be able to automatically sync to my iCal for my iphone, and maybe some personalized help on automating workflows, but these are wish list items!

Duane M.
Owner
Entertainment, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 29, 2021

"Honeybook just works!"

Overall: I am very happy with the software.

Pros: I really like how seamless, intuitive, and robust honeybook is. I like how it keeps me on track and integrates with calendars, emails, and helps my clients stay organized.

Cons: Some of the features I would like to see in the future would be the ability to integrate a "store"-like function directly into the crm. I would like my clients to be able to choose from options that I offer and those choices to become a proposal or invoice.

Alternatives Considered: Dubsado
Reasons for Choosing HoneyBook: I liked Honeybook's interface more.
Switched From: DJEP
Reasons for Switching to HoneyBook: Dj Event Planner was clunky and bloated with features that I never used.
Jennifer A.
Wedding Officiant
Events Services, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 12, 2020

"Love Honeybook!!"

Overall: Customer service is prompt, attentive, and friendly. The program helps me manage all of my couples' needs efficiently and with ease from the first contact to follow up after their wedding ceremony.

Pros: Honeybook provides many tutorials to help you get the most out of the program. Setting it up is fairly simple and worth the effort for the ease of use in managing your clients and how much time you save when using the features such as email and contract templates and task management. I love having everything about my couples in one place - the contract, tasks, payments, all messages and any notes. Plus, I can see the details at a glance and love the ability to integrate my own pictures so my clients and I can all see the beautiful eye catching graphics of my choosing.

Cons: I honestly can't think of anything I don't like. I thought I liked my old program a few years ago, but when it went defunct and I had to change, I was so grateful I was forced into an upgrade. I did not know what I was missing. This program simplified the management of my business beyond what I thought was possible.

Reasons for Choosing HoneyBook: Honestly, I had begun to hear a lot about Honeybook from other wedding vendors in the year before I switched (2018). So, it was the only option I looked into and did not get farther because I was so impressed with Honeybook and the many recommendations. Honeybook also gives you the ability to connect with other vendors (my colleagues and friends), so it was an easy decision.
Reasons for Switching to HoneyBook: My old program stopped offering services as a CRM.
Mary D.
Photographer
Photography, Self-employed
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
2.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
January 15, 2023

"Tons of features and options but overwhelming!"

Overall: Honeybook is a quality program and great for those who already have an understanding of this type of software and have highly detailed processes already in mind or in place via another system. However for those starting out or with a less intricate client management process it is overwhelming to setup which is why I ended up looking for a different system.

Pros: I like the Honeybook has a range of features and can be used in several creative industries from photography, to floral design, wedding planning, web design etc.

Cons: The amount of time and understanding of the software and processes needed to create your leads management, project management, proposal, and booking pipelines is overwhelming sometimes alot is truly too much.

Alternatives Considered: Dubsado
Stella G.
Founder + Trauma Informed Educator
Financial Services, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 9, 2021

"Honeybook made my life easier."

Overall: I love everything about Honeybook! Customer service, the product, my clients love it too!

Pros: I love that everything is in one place. It helps me manage my clients with ease and gives me so much freedom since I can automate everything.

Cons: I think in the beginning there was a learning curve that was pretty tough. However, customer service was absolutely amazing and helped a lot. I would recommend adding a way to upload receipts to the business expenses! I’d love to just export that into a spreadsheet for my accountant and they have everything they need there. I do not use Quickbooks as I bookkeep everything myself. So that could help a lot!

Reasons for Choosing HoneyBook: There were a lot of products that I could use together that would be free: one for contracts, one for scheduling, and one for collecting payment. I just couldn’t fathom using multiple products. I am happy I paid for Honeybook’s all in one.
Arun G. avatar
Arun G.
Marketing Manager
Marketing and Advertising, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 24, 2023

"Amazing platform for me"

Overall: I like HoneyBook to be a great tool for streamlining my business as a freelancer, entrepreneur, and graphic designer. It provides me with a variety of templates and tools to help automate busy work, increase bookings, and save time and money. While there are some areas that could use improvement, overall I find HoneyBook to be an excellent tool for streamlining my business processes.

Pros: I'm a freelancer and entrepreneur and I've been using HoneyBook to automate my repetitive and time-consuming activities. It's been a great help in simplifying my business operations and saving me time and money. With HoneyBook, I'm able to triple my bookings and grow my business. It's the perfect tool for me.

Cons: As a business owner and freelancer, I find HoneyBook to be an excellent tool. However, there are a few areas where it could use improvement. For instance, while it has many templates and tools to help streamline business processes, I find it difficult to customize the software to fit my individual needs. Additionally, the user interface can be challenging to navigate for those who are not tech-savvy, making the learning curve a bit steep.

Erin J.
Owner, Executive Coordinator
Design, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 25, 2021

"Excellent Product for Wedding Creatives"

Overall: Anytime I've had an issue, I reached out to their support and always get an immediate response and quick fix.

Pros: This product is designed for people in the wedding and event industry. It is so easy to use and my clients like it as well. It has made staying organized so much easier for me and there are so many features that are helpful for people in the wedding industry.

Cons: I was basically using email, so having all of my communication in one place made things so much easier. It's my one stop place for keeping track of communication with clients and their designs/perferences throughout the planning process.

Ellie S.
Sales Assistant
Real Estate, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 22, 2021

"I love HoneyBook!"

Overall: Excellent customer service anytime I have had questions and super easy to use once I finished the initial set up for my work flow!

Pros: HoneyBook has been a huge staple in allowing me to organize my business processes and keep track of all my projects and invoices. I really don't know what I would do without HoneyBook.

Cons: The mobile app as with any mobile app version of software is a little bit more limited but that is the only thing that bothers me. Most things I can still accomplish with ease.

Alternatives Considered: QuickBooks Online Advanced and QuickBooks Online
Reasons for Choosing HoneyBook: It was geared towards creatives and I heard other photographers using it.
Bree T.
Wedding Photographer
Photography, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 20, 2020

"Couldn’t Run my Business without it!"

Overall: Amazing! It genuinely doesn’t get any better than Honeybook!

Pros: Everything! Every piece of Honeybook helps me interact effectively with my clients, stay organized, and create a seamless, quality experience for each client. Their customer service team cares and goes the extra mile to not only help you in any way they can, but they truly consider ways to improve and make their customers’ lives easier. It helps me save time and stress, and I have no idea how I would run my business without it. It has changed my life and given me my life back, and I cannot recommend Honeybook enough.

Cons: Absolutely nothing. It’s flawless, and every time they come up with something new, it’s something I never knew I needed. There’s nothing to not like!

Casey C.
Founder
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 26, 2019

"From Employee to Business Owner Honeybook has been by my Side"

Overall: Overall, Honeybook saves us so much time and allows my business to be operated with only 2 full time employees. If I were to try and run this business on my own, without Honeybook, I would not be able to give my clients the attention to detail and quick response time they deserve.

Pros: There is a very small learning curve using Honeybook. When I convinced my previous employer to purchase Honeybook, I realized how very quick and easy it was to integrate into the company. Now, as a business owner, my employees can utilize Honeybook as well and our company can have full transparency on where we are at with each client.

Cons: I really wish that Batch Emailing had more options. We often need to send specific batch emails to our clients dependednt on which stage they are at on our timeline. Only having the options to hand select each client to send the batch emails to or to send them to our entire client list is an inefficient use of our time and thus we find no use for this tool that has so much potential to be so valuable to our business.

Alternatives Considered: Planning Pod and Cvent Event Diagramming
Reasons for Choosing HoneyBook: I felt that Honeybook was more customizable and offered more specific tools geared towards streamlining the areas that I needed help with most.
Javier C.
DJ/Owner
Entertainment, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 25, 2020

"Makes your Creative business Look 👀 and run like a champ!"

Overall: I was able to put different packages together with pricing that reflects the complexity of the events, such as weddings or corporate events that require more interaction with the client's for planing and venue walk-thru’s which will require more of my time to finalize the bookkeeping side of things simpler. Less complicated events are priced lower allowing me to book more events based on The amount of time I spend with the client versus actually the work that needs to be done giving me more time being creative and last time running the business.

Pros: I have been with HoneyBook since it’s inception, I was fortunate enough to be one of the founding fathers. In the beginning, what attracted me about the platform was the ability to focus on getting my clients booked quickly by keeping everything in one spot through the iOS app or web-based interface and it has been relatively easy for them to use as well. They were already an amazing company with an outstanding product, and with each update they release, they continue to exceed my expectations and help me run my business on the go by making the complicated tasks seem quick and easy. BEST INVESTMENT EVER!! Thank you so much for bringing me and my entertainment company to the 21st century!!!

Cons: Definitely Would like to see a review questionnaire or rating system with an HTML generator plugin that could be used to post on my website or google ad. Updated training videos for the new features.

Kelvin W. avatar
Kelvin W.
Business Owner
Public Relations and Communications, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 1, 2021

"Just What I Needed"

Overall: I needed to get organized. I felt overwhelmed with the administrative tasks. Honey books automated my processes. Their team gave me suggestions. And introduced a project pipeline that I had never ever considered for my clients.

Pros: I like that this product automates my business process and gives me options to make my processes more seamless. It also helps provide me with a professional look and feel for my business. It also gives me suggestions for my business I wouldn’t have otherwise considered. Thank you.

Cons: Of all the features in honey book, I would love to see an actual timer. The hours log is excellent adding a clock to this feature would put it over the top!

Reasons for Choosing HoneyBook: I choose honey books for their ease of use. It seemed like a product that I could jump right into and enjoy. And that is exactly what happened.
Hollowow C.
Photographer
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 20, 2021

"A MUST for the creative!"

Overall: It's the best! It's really changed the way I do business and communicate with those interested in our services.

Pros: The ease of use! It makes communication a real thing as I know most creatives SUCK when it comes to this area.

Cons: It took me a while to navigate through all the different options. I think a run-through video would be amazing!

Alternatives Considered: Dubsado
Reasons for Choosing HoneyBook: Seemed better, and it is ;)
Jennie H.
Booking Manager
Entertainment, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 30, 2019

"Honeybook Is Amazing!"

Overall: I no longer have to keep paper copies of contracts or invoices. Honeybook reminds me of who needs to pay, who has paid, who I have to follow up with. I can save email templates which saves me so much time. Overall, I can do business more effectively in less time! That's huge for me.

Pros: That everything is at my fingertips no matter where I am. I also like that I can track a clients contract, contact info, entire email exchange, invoicing at once. I like the reports and data that I can access easily. I like the ease of seeing the pipeline and where I'm at with my bookings. I like the daily reminders to follow up on my clients.

Cons: I would like the ability to look up a clients files by date - the calendar only shows bookings that have a retainer paid. I'd like to search by date and find prospectives. I'd like to search by category - for instance school dances versus weddings versus company parties. And, I'd like to see reports of how many of each type of gig we do each year.

Reasons for Choosing HoneyBook: A friend was using it and once I got acquainted with the software, there was no turning back.
Reasons for Switching to HoneyBook: I thought Wedding Wire was good, but they discontinued the service; so I was left with nothing. The independent developer couldn't offer all the features I had with Wedding Wire and it made business MORE difficult. A friend recommended Honeybook and I've been blown away with the ease of which I can do business and how user friendly the entire system is.
Caryl L.
Owner
Fine Art, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 17, 2020

"HoneyBook is a lifesaver!"

Pros: I am NOT administratively gifted and have always struggled with organization and client management. HoneyBook makes those tasks so much easier by keeping everything in one place with tools easily accessible. The learning curve is fairly quick and painless and the customer service is wonderful! This software has given my business a much needed professional face lift and improved the client experience tenfold! I offer luxury services to high end clients and now I feel confident that every interaction supports and compliments my luxury brand!

Cons: No I'm very happy. There's honestly nothing I would change.

Alternatives Considered: Dubsado
Reasons for Choosing HoneyBook: I heard that the learning curve was easier with HoneyBook.
Barbara D.
Manager & Event Coordinator/Planner
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 4, 2019

"Honeybook is the best!"

Overall: Before Honeybook, we were having issues with past due account and staying on top of them. With Honeybook-that issue has gone away. Our customers are thrilled with the reminders and the ability to pay online. Before Honeybook we either had to have couples come back to the venue to book or would mail out the contracts delaying bookings by up to 2 weeks. Now we can send out everything and have our bookings completed in just hours! Working with clients and assisting in the coordinating /planning of their weddings are soo much easier with Honeybook. All emails are stored with the project-from the lead contact to the final thank you! No more hunting through email accounts. Notes and information stored there. And the ability to work from home without hauling home a stack of files is unbeatable. This is the BEST program for a wedding venue!

Pros: The ability to work from anywhere at any time is one of the best features. I can access all the information for our clients from home and answer any questions. Since leads go directly to this program, all emails are attached to each project so you have a record of everything you said. The Library stores all our documents and handouts. I love the report section--last month the owner was starting a project to see what months was our best months for bookings. He said he was going to have to dig through Quickbooks for the information. I pointed out that the information was already in the Honeybooks!

Cons: The only thing have to say that is bad about this program is when there is an update of change. Opening up the program to do something and finding that things have changed with no notice is frustrating.

Carla M. avatar
Carla M.
Consultora SEO
Design, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 28, 2022

"Un CRM muy recomendado"

Overall: Soy consultora SEO y realizo diferentes auditorías a los sitios web de clientes y HoneyBook es mi mejor aliado, yo enfoco todos mis esfuerzos a realizar un buen trabajo, y Honeybook se encarga de los contratos, generar las facturas y resolver dudas de los clientes de forma automática, es un CRM que está GENIAL.

Pros: HoneyBook me encanta, es un CRM que permite gestionar clientes, generar contratos dinámicos, procesar pagos, y más funciones que son muy útiles para automatizar y agilizar la experiencia de los clientes. La plataforma es recomendable para profesionales que quieren tener un crecimiento en su negocio y buscan crear un ecosistema confiable y segura para sus clientes.

Cons: Hasta el momento no he tenido inconvenientes con Honeybook, el sistema va de maravilla y siempre que tengo una duda puedo consultar a servicio de atención al cliente.

Jessica C. avatar
Jessica C.
Owner
Events Services, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 9, 2022

"HB Changed My Life"

Overall: HoneyBook replaced my very manual process with a user-friendly process for my clients. I didn't think I could find such a comprehensive software for a great price to help me and my small business.

Pros: HoneyBook singlehandedly changed the way I do business. My onboarding process is so much easier. All of my documents/processes look so professional. I also love the scheduling system that links with my Zoom account. I absolutely love this software. I truly think it will help me elevate my wedding planning business to the next level.

Cons: The only thing I would like to see is an option to merge/combine projects. As a wedding planner, I'm often included in contracts sent to my couples. It's no surprise that they use HoneyBook too! I end up with multiple projects for the same couple from different vendors.

Reasons for Choosing HoneyBook: I chose Honeybook because so many of my colleagues in the field use it. After interacting with the system for so long, I decided to give it a try!
Verified Reviewer
Owner
Events Services, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 5, 2020

"Clients, Community, Platform"

Overall: Love it, hands down one of the best decisions I made for my company was to use HoneyBook as our CRM. The team at HoneyBook HQ is fantastic and super responsive to improvement suggestions from their user community. They have built a fantastic supportive user community that I love being a small part of.

Pros: This platform is so easy to use and gives my clients one of the best and easiest experiences they could have. It’s a polished platform that’s lets me easily help my clients and give them the best experience possible for their wedding or event.

Cons: I would like a more robust Archive management, and a comprehensive workflow automation system, but I know they are working on it.

Reasons for Switching to HoneyBook: They were sending out past due notices to clients who had canceled or completed their projects and had no payment due. It made me look incompetent to my clients and 17Hats said it was just my issue, not theirs and wouldn’t listen or help.
Julian M.
Owner
Consumer Services, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 1, 2021

"Best money spent to take my small business to the next level."

Overall: Overall, I love honey book and it has helped me with time and customer management. Also has helped me collect money online.

Pros: I love that I can keep track of multiple customers and send custom reply’s with a click of a button. Easy to collect money and send payment schedules.

Cons: If I absolutely had to say something I didn’t like. It would be that I wish I could upload bigger pictures so that I could make better brochures/ contracts.

Anne C.
Owner/Designer
Design, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 29, 2022

"Honeybook is so helpful"

Pros: Clients receive an immediate response from my website and it is fully branded. They automatically receive a welcome letter when they fill out the contact form on my website, and then a brochure of my services. My service package brochure has pricing so only serious inquiries proceed to schedule a phone call, and then book a package with me.

Cons: During the initial trial with honeybook, I did not use it at all. I found it confusing and really did not know where to start or how to start it. I decided if I was going to really see what it I was all about I needed help. I hired a HB Pro [SENSITIVE CONTENT] and that made the world of difference. Of course, when I hired a pro before I ever used HB, I asked myself what I was doing spending money on a program I can’t even use !!!LOL. [SENSITIVE CONTENT] is very important to me and her automations and beautiful graphics opened up a world of HB.

Reasons for Choosing HoneyBook: I don't remember exactly - perhaps comments on designer FB groups? It seemed that people who love HB just LOVE HB.
Janelle M.
Freelance Makeup Artist
Consumer Services, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 9, 2020

"Organize My Squirrel Brain"

Pros: Everyone kept telling me, "Honeybook is great, but there's a learning curve." So I was a little intimidated. They were wrong, I could jump in face first and start using it exclusively immediately. Even in the middle of a terrible time for my little business, I will pull all the strings I can find to be able to afford Honeybook. It's easy for me, easy for my clients and keeps me focused. It saves me time and energy and thats the most important thing!

Cons: The only thing I'm having issues with right now is making a brochure. It probably user error, but I wish it there more extensive editing capabilities within the brochure making operation. I will play around with it some more though.

Alternatives Considered: Dubsado
Reasons for Choosing HoneyBook: I got a referral code and everyone kept telling me how great the customer service was.
Switched From: Dropbox Sign
Reasons for Switching to HoneyBook: Honeybook had more features to help me stay organized, email integration etc.
Alysha M.
Photographer
Photography, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 28, 2019

"Like having a personal assistant!"

Overall: The main benefit of HoneyBook that I love is that I'm able to give my clients an exceptional experience. The way contracts are shared, payments are presented makes it so easy for me to do business with my clients. I think the biggest perk I loved at first was the electronic signature. It's seamless and allows you to pull in more clients quicker. It also keeps my voice consistent with different clients. I can have automated responses ready to send. The price was worth it to me to get my sanity back!

Pros: When I was drowning in emails in my inbox, HoneyBook was the place that everything was in one place. No emails were being looked over anymore, my contract and invoices were easily accessible (no more unprofessional word doc), easy to accept payments and HoneyBook made it so easy for me to do my taxes this year. I contemplated hiring someone to help take the load off the back work but HoneyBook does that for me with easy to use templates, reminders and automated email responses. I can't recommend HoneyBook enough!

Cons: I have very few negative things to say about HoneyBook. The couple things I did note that may be helpful in the future, HoneyBook wants to know about. They offer surveys and take users suggestions to possibly implement in the future. All things were very minor and don't take away from the overall experience of using HoneyBook.

Reasons for Switching to HoneyBook: I was super frustrated with this service. All the things I wanted in ShootFlow, I found in HoneyBook and made the switch immediately.
Anna G.
Bridal Makeup Artist
Events Services, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 19, 2019

"I couldn’t run my business without it "

Overall: I’ve never had any issues. I tell all of my wedding vendors friends about how much I love it! I’ve had one sign up through my code so far and I made $200!

Pros: I love the pre made templates, it makes answering emails and creating files for my clients extremely easy and cuts my time down. Before using HoneyBook, I was going crazy managing all my weddings and searching for certain correspondence from a certain bride, I was sometimes mixing up dates and losing certain files all together. I love being able to pull up my bride’s file and having all of our correspondence in one place, along with all of my files for them.

Cons: I wish there were more options for the pre made templates, that we can title and choose from. For now, I can only make the one follow up email. There are others that I would like to make. Also, I wish I could change the body of the email and it would save it to how I would like to word it. For now, I have to change some wording around every time I send out files to my potential clients. I also really would like to be able to make a timeline through HoneyBook. For now I have to create it in another space and email it separately to my client. It would be nice to have it all under the same file, especially with handling so many brides and weddings.

Natasha G.
Owner
Consumer Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 2, 2022

"Natasha Rae Artistry Review "

Overall: Very user friendly

Pros: Streamlines workflow, templates are either already perfectly set up, or if not, so easy to make changes.

Cons: Con mentioned in previous question when asked how can you improve

Reasons for Choosing HoneyBook: User friendly, and honestly, the layout of the desktop and app are aesthetically pleasing to the eye. I know that sounds weird, but being a beauty pro, I need colors and icons to flow. So thank you, thank you for making a pretty software system! Haha
Switched From: 17hats
Reasons for Switching to HoneyBook: I couldn’t understand 17 Hats, the workflow process just would not compute with my brain. Finding HoneyBook changed all that!
Eduardo Q. avatar
Eduardo Q.
Ingeniero de Sistemas
Design, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 26, 2022

"HoneyBook el CMR que todo profesional debe tener de aliado"

Overall: Tengo una experiencia muy positiva con HoneyBook, yo ofrezco mis servicios como diseñador, mientras que HoneyBook se encarga de toda la documentación como contratos, facturas y comunicaciones con el cliente. Simplemente sorprendente.

Pros: Me gusta mucho HoneyBook porque me permite gestionar clientes, realizar contratos dinámicos, procesar pagos, entre muchas herramientas muy útiles si inicias con tu emprendimiento. La plataforma es muy fácil de usar y sobretodo muy segura. Si eres alguien que busca hacer crecer su negocio es importante ofrecer confianza y seguridad a tus clientes y HoneyBook es tu mejor aliado.

Cons: Aunque HoneyBook tiene una plataforma muy intuitiva, si es necesario que realices configuraciones según los requerimientos del emprendedor, esto puede tomar algo de tiempo.

Presley D.
Photographer
Photography, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 7, 2022

"Putting your mind to ease"

Overall: HoneyBook is an all in one platform that I would recommend to anyone who is anxious or nervous to do manage their business. They provide all the necessary tools for anybody to get started quickly. If you have some for your literature already created, you may present those to the HoneyBook's team and they will create the generic templates for you to get started very quickly. From there you can customize it or scrap it completely and start a different template of your liking.

Pros: I enjoy customizing the templates they have for each customer's individual needs. I love giving my customers a quick payment platform so they do not have to jump through different websites or accounts for access.

Cons: I have not experienced any glitches on the platform that was not solved very quickly. One glitch I had recently was that the project page was not loading, but they had a notification on the side stating that their team is already working on this issue before I noticed it.

Alternatives Considered: Google Docs, Google Drive, Microsoft Teams and Google Sheets
Reasons for Choosing HoneyBook: I chose HoneyBook because they had a great first year pricing. This was important to me at the time because I wanted to test different products until something fit perfectly for my business.
Tamara R.
Photographer
Photography, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 2, 2022

"If you don’t use HoneyBook, you really should! "

Overall: So far my experience with HoneyBook has been nothing short of amazing! I use it for ALL of my inquiries and invoices as it’s easier for clients to pay and it gives me a peace of mind that my emails won’t end up in other inboxes!

Pros: I like how easy it is to use and create proposals, contracts and invoices. I LOVE how you can talk back and forth straight through the software with clients instead of having to use your email inbox where things tend to get lost and you have everything on each projects thread.

Cons: I don’t like how I can’t edit proposals and invoices through my cellphone on the app, and how long it takes to receive payment.

Alanna W.
Photographer
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
August 23, 2021

"HoneyBook is great for photographers!"

Overall: It’s been really great! I’ve had nothing but friendly and professional interactions from the staff at HoneyBook.

Pros: The ease of use for sending invoices, contracts, and online brochures (PDF documents).

Cons: I wish there was a reward system to offer my clients. Something that would give them a discount on their next purchase with me once they’ve spent a certain amount with our business. It would be nice if HoneyBook could integrate that option.

Anna Grace S.
Web Designer
Graphic Design, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 23, 2021

"A MUST for every service-based business!"

Pros: I recommend Honeybook to EVERY service-based business owner I talk to. I love simplicity and Honeybook makes all of the processes with client communication and management SO much easier than I ever expected! Honeybook gives your business a professional feel and definitely levels up the client experience (I started using this platform initially because I LOVED being on the client-side of things when planning our wedding and wanted the same for my clients). There are so many different features and it's still very affordable even for a new business owner starting out!

Cons: The only feature I wish I could have used a little differently would be a way to connect a Google Drive folder (it's where I work through content for a web design project with my client, so it needs to be more collaborative than a final pdf)

Alternatives Considered: Dubsado and Asana
Reasons for Choosing HoneyBook: Ease of use, prior experience from the client perspective, affordability
Julia S.
Brand Designer
Design, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
May 15, 2022

"Easy-to-use, all-purpose software for small business owners"

Pros: I love that it covers so many features: from invoicing, to contracts, to scheduling. I use Honeybook everyday. It makes it worth the money. Oftentimes, when I send someone a proposal, they say that they like the clean interface.

Cons: I would like to see more scheduling abilities from the app.

Reasons for Choosing HoneyBook: I found it way easier to use, with a cleaner interface. I thought I'd eventually switch to Dubsado for a more advanced experience down the road, but I love HB so I haven't left! Plus they've added more features as of late that make them competitive with Dubsado, like the smart files.
Verified Reviewer
Photographer/Entrepreneur
Photography, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 5, 2019

"Have not looked back"

Overall: I have had HoneyBook as part of my business for years, and it was one of the best decisions I have made. It helps me directly respond to website inquiries, keep my projects organized, electronically invoice, send proposals and contracts oh yeah, and collaborate if I chose to, with other vendors on a project. That I can safely collect payments and schedule future payments from clients is a huge benefit. The client recieves automatic reminders without me lifting a finger!

Pros: As a photographer,I greatly appreciate its beauty. I am able to customize a proposal, invoice or contract with MY images alongside text, and they go from a boring document to an eye catching professional electronic tool that enables me to seemlessly conduct business.

Cons: Sometimes it is too progressive for me! I am after all a photog and not a tech geek. That’s when I reach out for help, and the support team is there to walk me through.

Amaris T.
Owner/Creative Director
Events Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 13, 2021

"Best Decision I Made For My Company"

Overall: It has been wonderful and has boosted my business's profitability. I can take the info I gathered from HoneyBook and show a bank real numbers.

Pros: I like that I can use it in several ways. From making brochures to invoicing, to contracts. Everything is in one place.

Cons: I would like the ability to chose the date of expiration, versus week to week.

Reasons for Choosing HoneyBook: HoneyBook was easier to use.
Oyinka C.
Owner and Venue Manager
Events Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 10, 2022

"Easy-to-use CRM"

Pros: - Managing all data about a project in one place - Ease of creating proposals and getting contracts signed - Customer support is good

Cons: - Refunds don’t sync to QuickBooks - 3% payment processing fee is too expensive - Delay in funds being deposited into bank account - Inability to charge different sales tax rates for different items.

Mike A.
Owner | Creative
Media Production, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 1, 2022

"Honeybook is the best decision for a small business owner!"

Overall: Amazing, love it!

Pros: The list is endless. This CRM covers all the bases for me as a small business owner.

Cons: Not anything major to say, other than the iOS app is a little limited to what can be done on it. Compared to the laptop / desktop web browser version.

Alternatives Considered: Sprout Studio
Ruth K.
Owner/Creative manager
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 29, 2021

"The HoneyBook creators seek to understand and help me run my business smoothly."

Overall: Overall, HoneyBook has helped me not have to reinvent the wheel, as they say, and save my templates and also offers template ideas. This is a huge time-saver. Also, I was doing my work in several different spaces, and now I am able to do virtually everything I need in one place.

Pros: What I like most about the software is that I'm able to create my brochures, invoices, emails, notes all in one place. Another very important aspect for me is that we can set payment reminders and I can customize payment amounts and due dates.

Cons: I least like that I cannot decide more of what I would like my clients to be able to see within the project. (I may be incorrect in saying this and not yet know how to do this.)

Reasons for Switching to HoneyBook: I was using several different ways to manage everything. (google docs, etc.)
Carlos O. avatar
Carlos O.
Owner
Photography, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 31, 2019

"A must for busy event people"

Overall: Customer service is great, they get back to asap and help you with anything.

Pros: Automating my payments and collecting for me. Using the app i don't have to be in front of a computer to check on customers contracts.

Cons: no scheduling within the software in which I heard they were working on this. The ability to add someone that works for you and not see contract just logistics.

Alternatives Considered: 17hats
Reasons for Choosing HoneyBook: I was on the forefront of it and they walked me into it , I don't think there were many alternatives as there is now

Vendor Response

By HoneyBook on November 15, 2019
Happy to hear you are enjoying the HB app Carlos! Please keep an ear out shortly for more news on exciting up coming features!
Hayden C.
Photographer
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 6, 2021

"Best way to keep my business Organized and running smoothly "

Overall: There are so many benefits to using HoneyBook as a small business owner but for me the ease of use, organization, and project management tools are the main draw.

Pros: The individual project pages make my job so much easier. I can click on a project and everything from emails, contracts, questionnaires, notes, timelines and everything else are right in one spot. It makes running a small business a little less stressful.

Cons: I wish I could integrate it into my website.

Anisha E.
Virtual Support Professional
Executive Office, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 2, 2022

"Honeybook is a great choice"

Overall: My overall experience with Honeybook has been a great and positive process, setting up my account and portal and finding assistance on the site is a breeze and if more help is needed they are extremely responsive.

Pros: Honeybook is easier to set up than other similar software and the features are great for the price.

Cons: The only con I have found with Honeybook is the lack of a download feature for contracts and invoices after they've been executed.

Reasons for Choosing HoneyBook: It was easier and faster to set up and more of what I was looking for.

Vendor Response

By HoneyBook on March 4, 2022
Hi Anisha, Thank you for your review! I wanted to respond to you since you are, in fact, able to download contracts/invoices as PDFs or print. Please feel free to reach out to concierge@honeybook.com if you are still having issues. Best, Jordan
Cary R.
Principal Researcher
Research, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 15, 2022

"Back Office Support in Software as a Service"

Overall: I have been able to drop other CRMs, and Website customer portals, and scheduling apps by replacing these with HoneyBook.

Pros: Ease of use, ease of setup, simple design, fantastic features!

Cons: Being a new product there are some areas that would be nice to see (i.e. reimbursable expense capture) but has all of the core features you really need to make the investment worth it.

Reasons for Switching to HoneyBook: Consolidated all the features i need into one simplified platform.
Matt H.
Web Designer
Design, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 3, 2020

"One of the best customer service relationship managers around!"

Overall: We've been using them for a couple of years now and just recently moved our second business into the HB system. We're happy with the way things are and don't plan on changing anytime soon!

Pros: Honeybook has everything we need to run our two companies (and we use it for both). Support has been absolutely excellent, and we love how they're constantly adding new features and templates. HoneyBook is easy to use and they take security seriously, which we value.

Cons: They're stuck in the Stripe system for payments with zero other options. We run our businesses using PayPal and the lack of paymention options pales in comparison to a couple of the CRM competitors out there. The app could use with a UX/UI redesign for the new decade. It's easy to use, but could be much better.

Reasons for Choosing HoneyBook: They offered the same type of service geared towards our industry (designers) vs some of the other competitors.
Reasons for Switching to HoneyBook: They were having multiple security issues that they refused to acknowledge until we pointed them out. It took them weeks to get them resolved (but they did eventually resolve them) as to not compromise our client information we chose to move to someone else.
Dakota R. avatar
Dakota R.
Owner
Photography, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 23, 2022

"Number One Recommendation For Small Businesses "

Overall: It has been game changer for someone like me, who was stuck in my old ways of paper contracts and invoices. My clients love it, and once I got over the initial set up process, and my own stubbornness - I love it too.

Pros: I love how my clients respond to the Honeybook portal, ease of payments and contract signing!

Cons: I do wish, that the scheduling aspect was better equip for mini sessions, and different events you can host!

Alisha H. avatar
Alisha H.
Business Owner
Professional Training & Coaching, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 27, 2020

"HoneyBook fan for life!!"

Overall: From set up and transition of my current clients to editing templates for incoming clients - HoneyBook has made client management for me a dream!!

Pros: I have been searching for a CRM that was intuitive and HoneyBook FINALLY fit the bill!

Cons: The only thing that is missing for me right now is that there are no integrations with other accounting programs besides quickbooks, and that the task management portion isn't quite as robust as I would like it to be.

Alternatives Considered: Dubsado, Teamwork CRM and HubSpot CRM
Reasons for Choosing HoneyBook: Cost & userability.
Flossie O.
Founder
Photography, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 19, 2019

"Level up"

Overall: It’s saved me so much time organizing client data, bookkeeping, payment processing and contracts. Their helpful reminders to keep things from falling through the cracks and maintaining my brand appearance when working with clients.

Pros: When singing up with Honeybook they took my exhausting contracts, forms, questionnaires and placed them into their system. This saved me so much time switching from DIY client management to this online resource.

Cons: When responding to an email through the software, it makes a new email. Some clients have more questions and I’d like a way to organize with in a project the emails.

Alternatives Considered: 17hats, Docusign and Adobe PDF Library
Reasons for Choosing HoneyBook: See above. It applies to all the potential products used
Switched From: 17hats
Reasons for Switching to HoneyBook: I did a trail run of both 17hats and Honeybook. Honeybook put my documents into the system and the customer service help to learn their system was stellar. It made me more confident that if I had trouble in the future, someone would answer.
Lauren B.
Family Photographer
Photography, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 24, 2022

"Best CRM for Creatives"

Pros: HoneyBook does it all! It’s so convenient to have the project pipeline where everything is laid out in a clean and organized way. No messy email folders and missed opportunities. My business doubled in my first 3 months using HoneyBook.

Cons: I wish I could add gifs to my emails. They are kinda my thing.

Reasons for Switching to HoneyBook: Although 17hats worked for a bit, once my business started growing, I needed a better way to keep track of everything I had going on.
Naticia F.
Wedding Planner
Events Services, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 22, 2021

"Best Money I Ever Spent On My Business!!!!"

Overall: I love this system! I will never go back to where I was and I wish I had known about it sooner because it would have saved me so much trouble over my first few years in business. Literally THE BEST money I have ever spend in my business!

Pros: The best part about this system is the payment assistance. It reminds my customers when payments are due, takes their payments easily and gets me paid fast! Also, HoneyBook helps me keep track of all of my projects in an organized way which I really appreciate!

Cons: I wish the system was able to better track email correspondence in a long tread that was readable by both the customers and the user.

Corinne I.
Owner/ Lead Photographer
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 3, 2020

"Do yourself a favor and start using Honeybook today!"

Overall: Honeybook really allows me to be stress-free with keeping my head wrapped around all of my weddings for the year by keeping things organized, stream-lined, and clutter-free! I love that I'm able to make notes that only I can see and reference at any time. What helps me the most is the pipeline structure and customizable email templates! I can't tell you how many hours Honeybook has saved me overall. Well worth the investment as a small business!

Pros: There are so many things that I love about Honeybook, but what I find to help me the most is the pipeline structure and customizable email templates! Keeping things stream-lined and easy to flow through is key when running a small business by yourself!

Cons: I don't have much to dislike about Honeybook! The only thing that I think could use improvement is the mobile app functionality, but it is mobile and therefore limited. I also wish that I would've been exposed to team workflows early on, but it's not hard to figure out once you have a general understanding of the software!

KarlaKarla R.
Founder, Trainer , and Coach
Professional Training & Coaching, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 14, 2022

"Amazing to Start Being Organized with Clients!"

Overall: Overall it's been good for me to use this.

Pros: I love that I could separate all my clients in one system and search for them if needed.

Cons: I don't like the scheduling too much and that there is no way to tag people in the same groups.

Ashley M.
Owner
Design, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 3, 2019

"I couldn't live without HoneyBook"

Overall: I use Honeybook to communicate with my clients from day1, I use it to send proposals, service brochures, drafts of projects, invoices. I use it as my overall project management system to make sure I'm on top of everything and I use it manage my expenses.

Pros: HoneyBook saves me mountains of time by organizing all of my projects in one place, and allowing me to to track every detail of each project in an organized and easy way. This was the only system I could find that would allow me to communicate with clients, send proposals, attachments, contracts (that can be signed!), collect payments, track tasks and project phases, and manage all of my expenses in the same place. It's so intuitive and the HoneyBook team is incredibly available and helpful.

Cons: The ONLY things I dislike about the software are very minor. I wish that I could customize the project phases more, I wish that I had a live stop/start time tracking feature, I wish that I could customize the wording of my payment reminders, I wish that I could send an invoice from a proposal without duplicating the payment in the project (clients ask for that for their records), and I wish there was an iPad app.

Daniel O. avatar
Daniel O.
Owner
Photography, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
May 26, 2022

"Studio Management Software for Photographers"

Overall: I am still relatively new to HoneyBook, but the customer service is top-notch. There is a lot of support, esp. in the set up of your business on their platform. They offer lots of help at every level. There are also weekly webinars to help users at any level, that save time for Q&A.

Pros: Being able to integrate this program/system with the other parts of my business is great. HoneyBook allows me to integrate a booking calendar into my website and to integrate financial software.

Cons: The learning curve is a little higher than other applications, but I think it is because it is so unique in its mission - to help organize multiple parts of a photography business.

Alternatives Considered: SimplyBook.me
Reasons for Choosing HoneyBook: HoneyBook gives you full access, where as SimplyBook charges for each part you use, so it adds up to be more expensive for the same services and feature.
Switched From: Google Docs
Reasons for Switching to HoneyBook: It was not as integrated and helpful as HoneyBook.
Caroline S.
Creative Project Manager
Media Production, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 24, 2022

"Such A User Friendly CRM"

Overall: I love it

Pros: The ease of use, set up, and integration, as well as the automation and pipeline

Cons: I would like to be able to track if a client clicks on a URL or opens an attachment within an email. Currently, you can only see if they've opened the email and how many times. This would be extremely helpful.

Reasons for Choosing HoneyBook: It is perfect for our industry
Angelica S.
Owner/CEO
Professional Training & Coaching, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 5, 2022

"Starr Up Support to first 10k "

Overall: A blessing! Truly appreciate the support for start up.

Pros: Has helped me manage the behind the scenes as a budding entrepreneur as well as help my clients move forward.

Cons: Landing page options and or lead magnet delivery option from contact form.

Kristin C.
Owner
Events Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: SoftwareAdvice
September 22, 2019

"HoneyBook Changed our Business!"

Overall: HoneyBook has mastered the CRM for the event industry (and useful for many other industries)! We searched far and wide for a platform that would manage our client communication and task management and HoneyBook has that on lock down. We have been impressed with their constant improvement and development and their customer service team is A+!

Pros: Task automation Easy to use invoice management with built in payment link Modern and easy to read brochures and proposals Contract integration with E signature capabilities Easy to use platform Manages all client communication with Gmail integration Unbeatable customer service AFFORDABLE

Cons: Difficult for clients to find current versions of proposals when looking for it from emails Some shortcomings when working with teams (sharing proposals / contracts / invoices)

Switched From: Salesforce Sales Cloud
Reasons for Switching to HoneyBook: Affordability, built platform that met our needs and didn't need costly development, task management system and automation

Vendor Response

By HoneyBook on September 30, 2019
It is fantastic to hear that HB is working so well for your business, Kristin! Our Concierge Team is world class and I will be sure to share your feedback with them. Thank you for being a HB member!
Morgan M.
Cosmetologist
Health, Wellness and Fitness, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 14, 2019

"Great platform "

Overall: Love them and will always recommend them when I can.

Pros: I love that it makes everything so easy. you can send out your contracts, you can send out your emails, you can set reminders that will tell you when things are due you can send out invoices. If someone enters in their information through the contact page that honey but provides they put everything into the system for you that the client has provided to sell the name the email address all of that making it that much more easy for you . I also really love the customer service everyone is very professional and helpful and they go out of their way to make you feel taken care of. it’s also very easy to understand. It makes you look very professional as a business owner I highly recommend Honey Book

Cons: Honestly there’s not really a whole lot of cons the only one that I can think of is that the mobile app is not as interactive as if you were using a computer or laptop but honey book constantly works on improving things so I’m sure that in the future it will be fully interactive from your phone where you can check on things like bookkeeping and Send out contacts faster. So for me it’s not really a con just something to be aware of other than that I really honestly can’t really think of any cons.

Natalie L.
Owner
Design, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 21, 2022

"Gamechanger for growing small businesses"

Pros: The fact that Honeybook includes scheduling in their software is incredible, and saves me $15/month compared to separate services. The ability to create and/or upload templates for proposals and contracts helps to streamline my business and reduce paper consumption. I find the invoicing, especially with automated payments, to be a breeze. Lastly, I love that I can track expenses for my business.

Cons: If email marketing was built in, this would be an incredible way to manage leads and stay connected to my customers! Since I also do coaching, it would be helpful to have paid session options in the scheduler to allow my clients to schedule and pay at the same time.

Heather W. avatar
Heather W.
Photographer
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
October 6, 2020

"Love Honey Books"

Overall: It’s been a great experience. I have saved a lot, and I will continue to use it in the future.

Pros: Honey books has been a life saver is so many ways. It has given me the ability to spend less on items that I would have otherwise spent full price on. Whether that be for my own personal office or for my children’s bedrooms. It very in genius about easy to use.

Cons: There really isn’t much that I don’t like about it. Some stores are not currently with honey books and that would be my only true complaint!

Ronni J.
Accredited Bridal Consultant
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 10, 2020

"Excellent Functional Techn"

Overall: Love it overall.

Pros: I signed with Honeybook originally just to replace services that Wedding Wire had dropped. I expect this to be short term and didn't see that I would use it much besides what I needed to replace. I was absolutely mistaken!! This product changed the way I do business. My process from inquiry to booking is streamlined. The contract templates are solid. The entire suite of technology doesn't just make my job easier, it increases my value to my clients. I can't recommend Honeybook more highly! I am always telling others in my industsry what a valuable tool this is. Their customer support team is outstanding as well. Absolutely worth it!!

Cons: I wish I could go back to an email besides the last one and still reply to that rather than have to always start a new thread. I don't like that I can't tell if I have sent the Client Portal link to a client or not. I have a difficult time with the copy/paste function on my keyboard inside Honeybook.

Reasons for Choosing HoneyBook: Seemed a better fit.
Reasons for Switching to HoneyBook: They discontinued digital Contract Signing.
Lori R. avatar
Lori R.
Founder
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 14, 2021

"Would consider for future contract and invoice delivery"

Overall: Overall I found HoneyBook easy to use as a professional looking for partners to collaborate with and as business who has dealt with contracts and payments from vendors who utilize Honeybook for these services. I am not in need of the latter services right now, but I would consider HoneyBook if I have the need for them in the future.

Pros: The community is really the best part of HoneyBook if you are looking for likeminded individuals who are seeking collaboration on projects, specifically photography for me. I found contract signatures and payments to be easily accessible when using it with vendors.

Cons: Vendors I've worked with have used Honeybook for contracts and payment to reserve workshop spaces. While it was easy to access and deliver payment, I found that the information in the shared account was not encrypted. So sensitive information like full payment methods were visible to anyone who had access to the account. This made me uneasy in the instance someone would gain access to the shared documents who did not have permission.

Rozalind P.
Photographer
Photography, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 31, 2021

"Best CRM out there!"

Overall: It was super easy to set up and move contacts and get started instantly. I was using it easily within the first couple of hours - and I have tried multiple systems in the past!

Pros: I love that everything is in one place for myself and for my clients. I can easily see what I have going on in my business!

Cons: I wish that there was the option to tax different parts within an invoice (ie - GST/PST on an album, but just GST on the shoot portion)

Switched From: 17hats and Sprout Studio
Reasons for Switching to HoneyBook: Referral from a friend
Amanda A.
Venue Director
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 24, 2018

"Honeybook Makes Running a Business Less Time Consuming"

Overall: Honeybook has saved me HOURS every week - which for me means more time with my family and less time in front of a screen. It's so easy to add projects and keep all communication in one place for reference, and the option to add files to each event keeps everything in one place which is GOLDEN. On the back end we love the reporting function for taxes, tracking how we are doing and our goals. I can't speak enough great things about Honeybook!

Pros: Honeybook does a great job about giving you the ability to customize your proposals, brochures, invoices and more. The calendar being linked to google is AWESOME and not having to track down late payments is great so I can focus on my client's and their goals. They're constantly updating, adding and expanding the services which is nice as our business grows too.

Cons: There are some kinks, especially if trying to work it with a team of employees that are not the best and if you aren't careful can result in double coverage or gaps. The timeline feature is helpful when it's not constantly freezing or crashing and is basic but when workings awesome! Quickbook link - doesn't completely speak with Quickbooks so if you also link a bank account it will result in double entries and occasional mis-logs. For us it was easier to disconnect, fix the past and just compare moving forward.

Sinly L. avatar
Sinly L.
owner
Photography, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
November 15, 2019

"Great CRM program for photographers!"

Overall: So far after reviewing various CRM programs I'm so glad that I went with Honeybook, the program has increased my revenue and the ease in which I work and interact with my clients.

Pros: I've only had this program for less than 3 months now but the number one thing that I can absolutely rave about this program is their customer support. A representative guides you along the entirety of the process but not only that they set up the documents into their system for you, so it definitely helps with the headache of changing your entire business module over, with the documents, contracts and expenses prepared in the program by someone who knows the program well.

Cons: In the beginning even with the mass amount of help that it takes to set up it does require a lot of time. Which is quite reasonable since the program does so much you would have to input and invest so much time within that first week. You're creating, changing, evolving your paperwork, streamlining your work flow so it basically moving everything paper work wise about your business onto a computer system. Of course after you are all done with then everything is a cake walk.

Reasons for Choosing HoneyBook: Better reviews and going through the trial periods I realized it was much easier to work with than the other CRM programs, also visually the platform was much easier for me.
Sabino Eduardo Q. avatar
Sabino Eduardo Q.
Freelancer
Graphic Design, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 4, 2023

"Automatiza tareas para mejorar experiencias"

Pros: Me gusta mucho HoneyBook porque sientes que es de esas pocas herramientas que hacen casi todo por ti. Es un CRM completo con el que puedes gestionar clientes, procesar pagos y muchas funciones más de forma automática, mejorando mucho la experiencia del usuario. Si se es un emprendedor o se tiene un negocio en crecimiento esta es una herramienta indispensable que debes implementar.

Cons: Sería muy interesante que pudieran ampliar los lenguajes de la plataforma como por ejemplo el español, ya que actualmente está en inglés.

Emily C.
Owner of Emily Events
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 14, 2022

"Amazing software to manage my business!!!"

Pros: It is easy to use and gather information from my Brides! It keeps me organized! Easy to use invoices. I love the electronic signature! I also love the instant transfer of payments to my bank.

Cons: I would like to be able to upload my own spreadsheets

Beverley T. avatar
Beverley T.
Social Media Strategist & Owner
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
November 20, 2018

"Missing the one crucial piece for an all in one business system"

Overall: The customer service and sales rep I dealt with were really great. They totally understood my situation and I didn't feel pressured into subscribing when they knew how important the Company Name field was for my business. Everything about Honeybook is great and I would subscribe in a heartbeat if they added that field!

Pros: I loved the availability to add visuals to almost everything created in Honeybook. It really helped reflect my brand to clients and potential clients. The dashboard is intuitive and not confusing, everything is where it should be!

Cons: My one gripe about Honeybook, and the reason why I never ended up subscribing is that they are missing an essential field on the client information side. There is NO place to put the client's Business/Company Name. I work with individuals at businesses, but when it comes to invoicing or bringing up their information in Honeybook, I was unable to invoice the client under their Business Name. Instead I had to invoice them by their name, which is a huge blocker as I'm not invoicing an individual I'm invoicing the Company they work for. This was such a critical field and working with their customer service and sales rep, it had been requested in the past by others but never implemented. It just blew my mind how everything about Honeybook can be amazing but they don't have a field for Company Name!

Gen D.
Event Planner
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 13, 2021

"HoneyBook simplifies my crazy life as an event planner! "

Overall: I have been super happy with HoneyBook!

Pros: I like that I can spend a few hours one time and input everything I need and then HoneyBook will keep me on track until the event is executed.

Cons: I wish I could just easily take payments and not have to go through the code being emailed and my clients having to email it back. Often times there are unexpected things that come up in events that I need reimbursement for and I end up having to use Venmo or square or PayPal because I can’t do all the transactions here, but really wish I could. I would like more tiers to be able to not only manage my clients but also manage my vendors as well.

Kitty B. avatar
Kitty B.
Owner
Graphic Design, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 7, 2022

"Great features - artist minded software "

Pros: This is a very visual software great for creatives, easy to use and lots of great templates. Helps eliminate duplication of work. Looks clean and polished for clients.

Cons: The only reason I stopped using it was that I was using wave accounting at the time and it was too much work to transfer the sales into it, I needed software that integrated with my payment software.

Ashley E.
Owner
Hospitality, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 29, 2021

"Honeybook Automation"

Overall: Very happy with Honeybook and how it has helped keep contracts & invoicing automated

Pros: Ability to have clients inquire, sign contracts & invoice all in one place

Cons: Would love to be able to set an out of office directly in the platform Not loving the new workflow changes

Alternatives Considered: Dubsado and Aisle Planner
Reasons for Choosing HoneyBook: Pricing & capabilities; peer reviews
Jessica B.
CEO, Brand Strategist, and Designer.
Graphic Design, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 28, 2020

"HoneyBook is a lifesaver!"

Overall: I love HoneyBook because it's easy to use and if I can't figure something out, I can easily ask! The customer service and care is golden!

Pros: I love the brochures and proposals features. It makes things SO easy for me and my clients! I also love that I can use HoneyBook for project specific emails, so I have everything in one place!

Cons: It's not really a con, but I don't use the community aspect of the platform. I'm sure it's amazing too though. 😄

Switched From: Dubsado
Reasons for Switching to HoneyBook: At the time, Dubsado just didn't have the features I was looking for. And the user experience wasn't very fluid. I switched a couple of years ago, so It wouldn't be fair to use this as a comparison currently. Both platforms have probably grown so much. I WILL say that I'm totally loyal to HoneyBook now though!
alexandra A. avatar
alexandra A.
Marketing
Design, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 2, 2023

"Un CRM muy recomendado"

Pros: HoneyBook es un CRM muy recomendable porque permite gestionar y atender a los clientes, procesar pagos, realizar contratos, entre muchas herramientas indispensables para todo negocio en crecimiento. La plataforma es fácil y segura de usar. Además que crea un ecosistema de confianza y seguridad para tus clientes.

Cons: Existen pequeñas deficiencias enla gestión de correos y sería genial que puedieran solucionar ese apartado, por lo demás HoneyBook va muy bien.

Naomi D.
Owner
Publishing, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 4, 2022

"Perfect for Managing My Small Business"

Overall: It has been a very positive experience. I have everything I need within Honeybook. Truly convenient and efficient.

Pros: I was very impressed with how much of my business could be handled within Honeybook. The private portal for each client is something I like most. My clients are impressed with this and feel that their confidential documents are more secure.

Cons: I have no cons to list at this time. I am very satisfied.

Reasons for Choosing HoneyBook: It was affordable. The integration options were perfect for me.
Justine R.
Photographer
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 8, 2021

"Amazing program!"

Pros: I love how it organized my business for me and has streamlined so many of my tasks. Having my inquiries go right into honeybook from my contact form, forming a client profile and I can send invoices and contracts right away and keep notes on each project is amazing. Being able to access it through an app on my phone is also amazing!

Cons: It did take a bit to figure out how to use it and get it set up! But totally worth it!

Alternatives Considered: 17hats
Reasons for Choosing HoneyBook: Easier to use, more options, visually more appealing
Kelly H.
Photographer
Photography, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 30, 2020

"HoneyBook is a Life and Game CHANGER!"

Overall: I have zero regrets investing in HoneyBook. I made my money back on tips on the first year alone. They are constantly developing new features to support their creative community. My customers, for the most part, find it very user-friendly and intuitive. I get bookings faster. I get paid faster. I get paid ON TIME most of the time - just incredible. The project stage tracking is a great reminder for ME, to make sure I don't miss a step (or a beat) with a customer. And outside of the software, there is a whole community based around HoneyBook - I haven't tapped into that much yet but I know it's strong and a very supportive and positive force.

Pros: The BEST feature of HoneyBook is transitioning from paper and emails to a completely online system.

Cons: Maybe if we could go back to old proposals to duplicate them? I know when you start a new proposal, the last few pop up to duplicate... I would like to be able to duplicate any. I have return customers and though it's minimal, it would save time entering their data.

Reasons for Choosing HoneyBook: I didn't really research any other products. A friend, [SENSITIVE CONTENT HIDDEN], invited her creative community out one evening for a HoneyBook introduction. After that she answered the questions I had, and I decided to jump on the investment option just before HoneyBook transitioned to a subscription only. I'm so glad I did.
Austen K.
IT Manager
Hospitality, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 29, 2022

"One Stop Software for Command and Control"

Overall: Two thumbs up is my overall experience. My suggestions for improvement are minor, and the value added to my business by HoneyBook is well worth the fees.

Pros: The more time I spend with HoneyBook, the more useful features I discover. The invoicing is super simple and straight forward. I like the data organizing for the invoices, which provides and easy platform for invoice management. Project organization with this software is very intuitive and user friendly. I really like how I can upload misc documents, training modules, and even correspondence with vendors/customers.

Cons: Would like to see an upgrade for sorting and filing, such as the option for "tags" on files. The invoicing system is very professional, but a little pricey. I would like to see the "cost" restructured.

Jonas D. avatar
Jonas D.
Consultant
Management Consulting, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
October 17, 2021

"Life saver software for freelances and coachs "

Overall: I have all my tools for my business in one place, that's save me time and i can overview all in a single sight

Pros: Honeybook is a hub that can easily manage your workflow, billing, clients and crm. The killer fonctionnality is that you can create a client portal to be able to share your tracking on your project

Cons: It's take a learning curve, but you have templates for your propositions, mail and forms. First of all your need to make the mapping of your process and after you implement with Honeybook

Krystal T. avatar
Krystal T.
Owner
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
April 9, 2018

"Painful, agonizing, like drilling teeth!"

Overall: I didn't receive any benefit from this product. In fact, it wasted my time and energy. I am purchasing a different software TODAY!

Pros: I honestly liked the idea that this software would be great to use, and easy. It was none of that! I disliked every part of this software!

Cons: First off when I registered I was told I would be receiving an email with a video or webinar on how to use the software, I waited because I had the time to invest when I purchased the software. You then took too long to send me the videos and I lost the time I had to invest in it. This software is so unbelievably hard to use, Client's are not called clients they are called projects, which is confusing in itself. And 'People' are for connections. I renamed the 'Questionnaires' so I could send them to clients and then when I went to send a questionnaire to my client they are named something else and there is 'Default' next to the default questionnaire in the email tab. But when I went to the 'Templates' tab the word "Default" was not next to any of the questionnaires, so how am I supposed to know what I am sending my clients. I want my money back. This software and the customer service is not great. I highly recommend looking elsewhere!

Nichole R. avatar
Nichole R.
Program Manager
Non-Profit Organization Management, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 18, 2022

"Honeybooks"

Overall: One of the best software for a small business that uses invoicing.

Pros: We love Honeybooks for our business. It is so user-friendly, and it makes communicating with customers much easier. They can continue to see their updated invoice and payments and ask questions as we go. We can also upload pictures which is nice when we are working with out of state clients.

Cons: We have no run into any concerns at this time.

Alternatives Considered: QuickBooks Payroll
Reasons for Choosing HoneyBook: Cost, and easy of use.
Nicole E.
Owner
Events Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 20, 2022

"Best program we have tried thus far!!!"

Overall: Great experience overall! Genuinely love the program! We tried many others including curate and floor next and found that overall honey book was the most user-friendly and best value for money!

Pros: Templated contacts with saved descriptions you can modify saves so much time!!

Cons: Definitely a learning curve and not being able to speak to someone on the phone for support can make it a bit frustrating when first learning.

Reasons for Choosing HoneyBook: I watched many videos on YouTube and spoke to colleagues who use the program and found that while being detailed it was not a separate job just to get proposals out
Switched From: Curate
Reasons for Switching to HoneyBook: The curate program was almost too detailed it ended up taking too long to create proposals. It was extremely difficult to learn how to use and support is useless considering they offer phone support.
Amy F.
Owner/Pinterest Management
Marketing and Advertising, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 16, 2021

"Honeybook keeps my business running!"

Overall: I love it, honestly. I was very easy to learn to use after struggling with a CRM that was so technical and overwhelming. I was able to quickly set up contact forms and a system for onboarding my clients.

Pros: I love the automation of Honeybook. I can set the workflows to operate when I am not at my desk. My clients can easily book a time with me and and invoicing is easy! I love having all my systems on one Platform.

Cons: I am not a big fan of the delay in the payment to my bank. Also, I can't figure out how to get an attachment to go in a workflow email?

Switched From: Dubsado
Reasons for Switching to HoneyBook: Price, and it was all so overwhelming to me. It was very robust, and I wasn't able to make it feel branded like I can with Honeybook. I am just a small agency with an assistant and I love the ease of Honeybook.
Chaz J.
Owner
Entertainment, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 13, 2021

"You Should be on Honeybook"

Overall: After the initial setup (it does take some time) its has been a great experience

Pros: Everything has made my life SO much more organized and I have not lost communication with a customer

Cons: When the outlook integration comes it will be damn near perfect!

Reasons for Switching to HoneyBook: it was not as intuitive and it's a start-up.
Cindy C.
photographer/business partner
Photography, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 27, 2020

"Like Having a Personal Assistant 24/7"

Overall: My overall experience with HoneyBook has been nothing but exceptional. I truly cannot imagine trying to run the business without it!

Pros: Having HoneyBook is like having a personal assistant willing and able to do anything (except grab coffee) 24/7! It keeps all of our clients details ready at our fingertips. It keeps up with important tax info for the end of the year. If we ever have question, no matter the time of day or day of week, a (very nice) rep gets back to you quickly! I, myself, have used the chat feature several times and they are just the friendliest and have always answered my question or solved y problem! HB's ability to keep all of our clients, details, templates and financial transactions in order is a game changer for us!

Cons: I honestly cannot think of one con to using HoneyBook.

Reasons for Choosing HoneyBook: I did not choose HoneyBook over an alternate or comparable software product. I had heard of HB and one other similar system through other photographers and literally chose HB over the other, "just because". And am so thankful that we did!!
Sharon H.
Photographer/Owner
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 13, 2021

"Saves Time - Great Way to Organize Customer Info"

Overall: Honeybook was definitely time consuming to set up but once it was set up, the amount of time saved daily is invaluable. Plus its easy enough to have an assistant step in to help.

Pros: Having all my clients information, emails, correspondence, files in one place.

Cons: I would love it if it was geared a bit more towards senior photography versus wedding. I'd love to be able to put in client school and graduation year. Scheduling tool needs tweaked.

David H.
Web Developer
Online Media, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 1, 2021

"I wish I had found HoneyBook sooner."

Overall: I can easily set up meetings, send proposals, get signatures and create subscriptions to my agency services.

Pros: HoneyBook has the features I need to run my small digital agency. I shopped around and paid too much for other systems which was frustrating. HoneyBook fits perfectly with my agency's sales flow.

Cons: Because I was migrating from another system with many existing clients, onboarding was challenging. I would like to have had a personal and live onboarding session with specific advice on how best to set things up. It took a while to find the optimal use for brochures, proposals, invoices etc...

Alternatives Considered: monday.com, Asana and HubSpot CRM
Reasons for Choosing HoneyBook: The value. Great features at the right price for my agency.
Switched From: HubSpot CRM
Reasons for Switching to HoneyBook: HubSpot is expensive. It did work well, but they don't offer a price point for small businesses. A friend recommended
Kristin H. avatar
Kristin H.
Owner
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 17, 2018

"I cannot operate my business without HoneyBook "

Overall: All of my projects are organized, is it a beautiful and professional way to present proposals to my clients, I love the automated e-mails and the customer service is amazing. I have booked so many weddings because I have a beautiful software that caters to my young Brides ages 23-35.

Pros: All of my projects are organized, is it a beautiful and professional way to present proposals to my clients, I love the automated e-mails and the customer service is amazing.

Cons: How we cannot process client credit card payments ourselves and how some clients don't understand how it works

Martin M. avatar
Martin M.
Chief Content Officer
Design, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
October 15, 2020

"Getting started with honeybook"

Overall: Still in the start-up phase of getting the software implemented, we are mixed in the overall evaluation. It’s easy to invoice but if you’re not careful you’ll send an invoice with unexpected payment terms. Client portal is a little basic for our larger projects but may work out in the end.

Pros: Honeybook has a powerful tool for invoicing as long as your customer base is accepting of electronic invoices. Our customer mix is both older businesses and young entrepreneurs so the reception the electronic invoices has been mixed.

Cons: Honeybook bases everything on the principle of a sales funnel. This can be overkill with established customers and projects that you simply want to migrate into the system.

Alternatives Considered: HubSpot CRM
Reasons for Choosing HoneyBook: Cost was more attractive.
Mickala L.
CEO
Public Relations and Communications, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 27, 2022

"HB Review "

Overall: Great

Pros: HB provides you with Everything a entrepreneur wiki need to run a successful and easy to use

Cons: No instant download system, does everything for you.

Switched From: Calendly
Reasons for Switching to HoneyBook: The system wasn’t all inclusive like HB, and no invoice system. It only worked for booking.
Eric L.
owner
Media Production, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 27, 2021

"An amazing set of critical tools and an incredible value"

Overall: Overall I'm extremely happy with Honeybook and have been recommending it to my associates. It saves so much time and money to have all of these tools bundled together and functioning together seamlessly.

Pros: My favorite tool in this suite is the ability to use templates that can be used to create custom proposals for clients.

Cons: I would like the template contracts to automatically update in proposals. As it is right now I have to update all of the contracts in the proposal templates manually even after updating that very same contract in the contract templates section.

Switched From: ShootQ
Reasons for Switching to HoneyBook: More tools, better interface and better value.
Stephanie S.
Photographer
Photography, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 9, 2020

"What are you waiting for?"

Overall: I really appreciated how proactive they were to help me when I first joined. I just wish I had taken them up on their help!! But after some digging around in HoneyBook, I was able to completely customize my entire client experience and workflow and I really couldn’t imagine doing business without it.

Pros: I cannot express how much I use their customizable templates for proposal, contracts & emails. I have designed all my own and set up a workflow so when I get an inquiry on my website, it automatically populates in HoneyBook. Then all I have to do is approve emails (that I’ve pre written to have everything I need to include) and tweak contracts and proposals. WOW. And signing electronically and making payments is so easy for my clients. Easy & professional- what more could you want???

Cons: Setting up a workflow was time consuming and not very intuitive but so so worth it.

Tess W. avatar
Tess W.
Physician
Hospital & Health Care, Self-employed
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
November 18, 2022

"Buyer BEWARE! Poor Customer Service/Racial Inequality"

Overall: Very insulting. I invested a lot of my time and energy into researching this software and felt it met the need I was trying to address for an additional division we are establishing with my company. An unsolicited internal situation occurred in which the staff at Honeybook was clearly at fault. As opposed to utilizing the philosophy of 'the customer is always right or even considering my point of view, they immediately justified the racist actions of their staff, confirmed she was following protocol, and terminated our relationship. I respect their right to do so, but I was completely blind-sided as EVERYTHING offensive was done TO ME by their internal staff. Also, the harsh, dismissive, condescending mannerism used towards me was so offensive it disrupted the rest of my day.

Pros: None. Their marketing campaign is not transparent. All customers are NOT treated equally.

Cons: Unfortunately, in almost 2023, this is one of the only companies in my professional experience I've ever experienced racial bias. They went out of their way to offend me and as a privately-owned company, I guess they have it as a right, but I think the diverse demographic should be aware prior to spending money with this company.

Kalina M.
Business Owner
Photography, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 30, 2021

"I love Honeybook, it is my digital assistant"

Overall: Great their customer service is spot on and I feel like it is totally worth the money for all the time it saves me run my business.

Pros: Once I taught myself all of the features, I was able to take advantage of all of the feature the software has to offer. At first I was running around looking for ways to get contract templates and honeybook makes it so easy it is my number one reason for using them. I am still growing my business but I am sure I will use it more the more I grow.

Cons: The learning curve on how to use the templates, where things are for and all of the features became great for me. I am doing everything in my business so it is hard to have learn yet another tool and I am totally a tech person so I just needed time to teach myself on how to use all of the features that software has to offer. So take your time to learn.

Bray B.
Owner
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 16, 2021

"Best Business Decision we have made"

Overall: Great! Fabulous! Wonderful! Customer Service is awesome and the website is NEVER Down. I have business friends that are always complaining about their systems not working. We can't say that about Honeybook. Reliability is HUGE in the profession. It's very reliable!

Pros: We can conduct all of the business we need to within one software. We can create contracts, get them signed and get paid, all within HoneyBook. Our team can communicate with clients straight from HoneyBook. It will even allow us to communicate from emails within the website. Love it! Makes our jobs so much easier. It allows our creatives to create and not have to worry about all of the details associated with the business practice.

Cons: We don't have any complaints. We book 40ish weddings a year and I strongly believe HoneyBook pushed us up to the next level with professionalism.

Alternatives Considered: Iris Works
Reasons for Choosing HoneyBook: Your branding is much better! Honeybook markets themselves better. Also, ease of use. I tried out Iris and it seems hard to navigate. I recommend Honeybook to all of my friends!
Sarah G.
Owner
Photography, Self-employed
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 1, 2020

"Definitely a game changer!"

Pros: I love how organized I feel using this product - I can see at a glance where I am in the process with all of my clients and it is amazing to pull up all the correspondence with each client in one place. It has made a world of difference and I am beyond happy with it!

Cons: The thing I like least is the limitation when building templates for contracts, proposals, questionnaires, etc. - I am in the business of photography and delivering beautiful images is what sets my soul on fire! I wish I could add some of my images into some of my documents and have full control over the size and their location in the document. The way it is set up right now is a square crop on any image which can only be left, center, and right page. Dubsado has the leg up on Honeybook in that regard but otherwise I am totally happy with Honeybook.

Alternatives Considered: Dubsado and Pixieset
Reasons for Choosing HoneyBook: Pixieset does not yet have a CRM option - although it sounds like it's in the works. It ultimately came down to price when I decided to go with Honeybook - they had a really good deal for the first year.
Switched From: Dubsado
Reasons for Switching to HoneyBook: Interface appearance, cost of the software.
Chloe B.
CEO
Entertainment, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 12, 2022

"My essential site!"

Overall: Amazing!

Pros: The ease of use and the simple integration ability. I was able to connect my HoneyBook to my website without any hiccups.

Cons: Honestly would like to be able to schedule through the app, otherwise I’m satisfied.

Danielle B.
Photographer
Photography, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 15, 2022

"Review"

Overall: Amazing.

Pros: Everything honestly. It’s great overall in everything I need as a small business owner.

Cons: Can’t figure out how to connect HB calendar with my iPhone calendar.

Reasons for Choosing HoneyBook: Had the best feedback, reviews, and quality.
Molly S. avatar
Molly S.
Business Owner
Photography
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 11, 2018

"Incredible Tool > Once You Get It, Your Life Will Change for the BETTER"

Overall: the real benefit is the time I got back in my day to spend with my kids ...

Pros: after I set this up, got all my clients in place, put in my proposal and contract info, the back and forth between clients and myself went down 1000%. I get paid faster, spend more time with my kids and I am enjoying my life as a professional creative

Cons: nobody told me about how easy it was to use once you get past the initial steps of getting everything plugged in. for people like me with mature businesses and busy days, it's hard, but trust me it's the best route to success for anyone in the independent creative field with clients and tons of admin work

Sarah M.
Photographer
Photography, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 2, 2021

"I love HoneyBook~~~ !!!!!!"

Overall: This has been so beneficial to me to send emails in the middle of the night (and send them later!) and stay organized!!

Pros: HoneyBook is so easy to use! I've tried out lots of CRMs and this was by far the easiest to use on day 1! Plus their concierge system uploads everything for you to get it all set up at the introduction.

Cons: The scheduling tool needs more intuition for photography - mini sessions (look at the site "use session") and to send an invoice and questionnaire automatically. Or to have the person choose the location when scheduling from a drop down.

Alternatives Considered: Tave Studio Manager
Reasons for Choosing HoneyBook: tAve was soooo complicated
Shannon C.
Owner
Entertainment, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 5, 2019

"Our Best Investment"

Overall: HoneyBook is the single most profitable tool we have implemented in our business. The automated processes have save us so much time and made us much more profitable. Also, customer support is always so helpful!

Pros: We loved how this software streamlined our business by creating automated processes to give us more time to work on our actual work. It made us 10x more profitable!

Cons: In the beginning, it did not have many options to make the software look on brand from a client’s perspective or much flexibility and changing the design of brochures and templates. As a creative business it is important for our pieces to look custom designed, even down to our contract. This has improved significantly over the years!

Reasons for Choosing HoneyBook: The customer service and HoneyBook’s willingness to get on the phone with us to share their features and how they would work for our business.
Corbin M.
Owner
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 4, 2020

"Can’t do business without it!"

Overall: It’s streamlined, helpful beyond what I can write here. I would absolutely recommend it to anyone with a small business with multiple clients.

Pros: The workflow feature helps me keep track of everything from inquiries down to executing the final details before the event. It’s easy to use and customer service is quick and helpful when I do get stuck!

Cons: I wish the deposits and payments made were a little clearer on my end so I don’t have the check the bank and HoneyBook at the same time to cross reference. That being said, I JUST started using the payment feature and it could be that I’m just not used to it yet.

Alternatives Considered: 17hats and Curate
Reasons for Choosing HoneyBook: It fit more of my needs as an event venue owner
Toni O.
owner
Events Services, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 28, 2019

"This tool will change your business!"

Overall: Honeybook saves me time and allows me to manage a much higher amount of projects on my own without additional staff! I love having everything in one place and having my customized Honeybook contact form imbedded on my website so new inquiries automatically create a new project in the program without me doing anything!

Pros: Too many things to list! You can create, customize, and assign workflows to every project. It links to your calendar so everything is there at a glance, even brand new inquiries! You can create so many templates to save yourself time and energy by not rewriting the same thing with every project. Your contracts and invoicing are all in one place for the client to easily access. It also links with your Quickbooks account!

Cons: Some features could use a bit of refining. My main concern is that the signature lines on contracts aren't customizable, and for someone operating an LLC, we need to be able to add a title next to our name so that we are signing on behalf of the company, rather than personally as ourselves. I would also love to see better integration with Quickbooks. I regularly have to go in to QB and manually edit the tax rate for each project so that it will categorize properly. I also have had regular issues with tax being calculated/rounded differently for HB vs QB so that they show $0.01 balance still due in QB after a project is paid in full via HB.

Paola P. avatar
Paola P.
Guest Relations
Photography, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
March 8, 2018

"Selling creative services is all about visuals!"

Overall: The ease of having everything in one place and the clean look of its client view.

Pros: This is a stunningly beautiful tool for creatives. What I like the most is that it helps make it easy for the client to understand the value of my services, as it helps a lot with the perception they have of me. People tend to think our line of work is something they can do themselves or have done for less or free... Up until they realize everything that's behind the services we offer, and that they can rest assured they'll get a quality (photography coverage, in my case). So when they first get a beautiful honeybook quote, I have a head start already. Everything I used to cover with my previous studio management tool is there: calendar view, online contracts, reports, etc. The quickbooks integration was the make or break for me, and I'm glad I went with this tool because it makes it SO much easier every year. The team collaboration aspect of it also is a fave of mine. Since I'm using this, I've quit 3 different apps/tools and now everything happens in honeybook. If that's not powerful and helpful, then I don't know what is!

Cons: The only thing missing would be user levels so that I can give specific access to other members of my team. I use the team collaboration for many things now, but it would be more helpful to have restricted access instead. I kicked one star only because this is no longer such a necessary feature for me, but I still find it useful for users at large.

Allen S.
Event Director
Events Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 26, 2022

"Bowery House Review"

Overall: Revolutionized my CRM efficiency and team interactions.

Pros: The overall ease of use as a complete CRM tool for my team.

Cons: Wish the portal was more interactive on the client side.

Reasons for Choosing HoneyBook: Recommended and price point.
Devidayal P.
Students
Higher Education, Self-employed
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
January 11, 2023

"This is the very fast and useful apps"

Overall: Honeybook is the power full photo editing apps so this is the useful and safe and secure.

Pros: This is the very fast and useful appsThat this app is most important timing is very best

Cons: This is the very powerful and very useful, different.

Switched From: Snapchat
Reasons for Switching to HoneyBook: I am used this app and your app honeybook is the difference so I am used
Laura S.
Freelance Designer
Design, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 23, 2018

"Excellent platform for making my design business both faster and look more professional with clients"

Overall: I got my life back and my business is doing better than ever!

Pros: So I was stuck spending tons of time neglecting friends and family trying to make ends meet with my freelance design business. One day I said enough is enough so I went out and tried a lot of all-in-one software products for people like me. I tried out 17hats. It was buggy and missing some key features. I tried Dubsado and their platform was minimal and just didn't "flow" with my creative business style. After a couple other platforms, I gave HoneyBook a try as a friend said they loved it and wow did it fit like a glove. It took a little time to get it fully ready to mesh with my business, but this is the real deal. I get paid faster, clients are signing up for more and more projects and having a one stop shop to run my business versus going between a bunch of free products like spreadsheets, email, invoicing ... I def recommend this to anyone looking to take their creative business to the next level.

Cons: no cons really, only thing I could have done was sign up for this sooner and really focus on spending the 2-3 hours getting my business plugged into HoneyBook as soon as possible

Michael R.
Tour Coordinator
Entertainment, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
January 12, 2023

"Plan for successful events "

Overall: Honeybook is definitely professional level event planning. That made it a little harder to get used to and harder to customize but all in all it was a plus. It's a reasonable price for what you get. Customer support is actually a human instead of a chat bot.

Pros: So for the planning, coordinating, and tracking aspects, Honeybook is awesome. Our business is presented well to our clientele.

Cons: The reason I didn't renew is the payment processing speed.

Switched From: Peek Pro
Reasons for Switching to HoneyBook: This worked like a charm for a few years but we sort of grew out of it.
Jill M.
Owner
Events Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 26, 2020

"Easy to be organized"

Pros: After spending about a week setting up the program and installing our contracts and templates, it has been a dream to have everything in one program. Having client work spaces (portals) and automation has saved me so much time by not having to constantly "search for" client communications and by not having to keep a spreadsheet of "what's next." I also love that I can add a team member to the client workspace so they can work directly with the client while I monitor the progress. It cuts down on team meeting time and I can step in quickly if something goes sideways.

Cons: The pipeline is not 100% customizable and that is not ideal for my company as we have multiple types of clients that we work with differently as we move them from contract to event.

Elle J.
Owner
Entertainment, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 13, 2021

"HoneyBook saved my business "

Pros: The easy bookings, the request form templates and the automation see my favorite aspects of HoneyBook. I really needed major organization and the ability to connect with clients quick and steady.

Cons: I would love if they could include email campaigns.

Switched From: Docusign
Reasons for Switching to HoneyBook: I wanted an entire CRM system and HoneyBook is an all in one. Very useful!
Meredith S.
Owner
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 19, 2019

"Honeybook - a game changer for my company "

Overall: Honeybook is the perfect CRM for our company! It's so easy to use, and it has truly changed the way my company streamlines the booking and communication process. I would never switch to a different CRM.

Pros: I love the ability to use Honeybook in place of standard email. It makes the process of searching for specifics discussions significantly easier. I also really love the proposal templates, ease of invoicing, and the ability for my proposals to double as contracts. I LOVE the app!

Cons: I wasn't able to easily use connect to Quickbooks online.

Alternatives Considered: QuickBooks Online
Reasons for Choosing HoneyBook: Price, ease of use, and having the ability to use it for communication with my clients.
Jaiden W.
CEO / Co-Founder
Design, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 25, 2021

"A must have for any small business / freelancer "

Overall: Fantastic! I cannot reccomend this enough. I’ve been freelancing for 5 years and can’t believe I’ve never used something like this before

Pros: I am blown away at the organization functions in this software. It’s incredibly easy to track projects from lead-gen to final invoice with everything you need along the way. The customer service has been great so far, and I love all of the premade templates. Plus!! They take your existing documents / contracts and turn them into live HoneyBook documents for FREE. It’s super easy to brand your documents so everything is cohesive.

Cons: I think my biggest gripe is the bank transfer payment does take quite a long time to process. That being said it’s not so much their fault as it is the nature of the payment method. I wish there was more typeface options for the contact form, as that is the only thing that does not match my branding.

Jessica D.
Photographer
Photography, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 14, 2020

"Organization for the Unorganized"

Overall: Love this program and I am so thankful for the ability to schedule emails, to keep everything in one place, and how their inquiry forms integrate beautifully to our website!

Pros: I am a naturally forgetful person and I am unorganized in most cases so keeping up with my freelance work in between my 9-5 is really tricky! But HoneyBook helps me keep all my inquiries, pricing packages, contracts, email templates, and payment details in one place and has been a lifesaver for me. We have used it for a little over a year now, and this was so incredibly helpful filing taxes for the first time! Well worth the investment.

Cons: The app is not as intuitive as I think I would like and sometimes the emails are delayed and I will get the email in my inbox before it gets to HoneyBook.

Aleia W. avatar
Aleia W.
Email Marketing Copywriter
Marketing and Advertising, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 12, 2019

"My biz would suffer without Honeybook"

Overall: I've used Honeybook for a couple of years and it was one of my first investments as a biz owner, I don't recommend doing biz without it!

Pros: I love how I can have everything in one place in Honeybook. I truly, truly don't know what I would do with 20 other tools and having to have my clients use them.

Cons: There are small issues with email deliverability (i.e. ending up in spam) but there are workarounds to get that fixed!

sarah G. avatar
sarah G.
Self Employed
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 1, 2019

"Honeybook changed my business!!!"

Pros: The customer service is incredible, the referral codes are awesome, and it changed how I ran my business! I'm organized and can easily keep track of proposals and invoices.

Cons: I wish we could keep track of files! ALSO, wish we could send client galleries through honeybook! It would be a one-stop-shop! AND it would be cool if we could get prints for clients right through the app, too!

Meridith B. avatar
Meridith B.
Wedding & Portrait Photographer
Photography, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 30, 2020

"Can't live without!"

Pros: As a wedding & portrait photographer I heavily rely on HoneyBook to keep my business organized and safe! All of my appointments, payments, and contracts are located in one place which gives me total piece of mind. There are a few other options when it comes to management programs, and I've looked at them, none compare to the ease of use and appealing interface and functionality of HoneyBook!

Cons: The new gift card option is amazing, I would love to see a particular spot for tracking these that have been purchased and used or not used.

Jessie C.
Owner/Events & Coordination
Events Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 18, 2020

"Complete game changer for small wedding venue!"

Overall: We love HoneyBook- it has made running a business with just 2 of us possible!!

Pros: We use the tasks feature daily to organize our leads - being able to track where they come from is essential, as is the ability to customize the workflow to schedule follow-up messages and email templates. The integration with our accounting software (QuickBooks Online) was seamless and has made bookkeeping much easier. Having all of our project data in one place is also huge for us!

Cons: With larger brochures and projects with more messages, it can take some time for everything to load. There are some limited features in the mobile app but neither has been significantly disruptive.

Carolyn O. avatar
Carolyn O.
Owner
Events Services, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 11, 2019

"Best for Creative Businesses "

Overall: Every single I think I do for my business is quicker. Estimates, proposals, correspondence with clients, billing… you name it.

Pros: It helps me keep track of multiple projects by having every item within one workplace per event. It streamlines my billing and makes it easy to send proposals, estimates and invoices.

Cons: How long it takes for client payments to be deposited into my business bank account.

Leon T.
Owner
Construction, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 29, 2020

"Honey book leaves your books sweet"

Overall: It's been amazing journey so far and I look forward to continuing using the software to better my business

Pros: The software was groundbreaking, it was earth-shattering, and I mean this to say, it changed my entire Outlook on going digital. Planning, scheduling, customer landing page, one place to keep all files, and lastly bookkeeping. Honeybooks certainly left my books with more honey, I would definitely recommend for any entrepreneur looking to go digital and keep things organized.

Cons: The software is awesome however, it is very difficult to get a grasp of if you are not tech savvy or if your team is a little bit Rusty in that department. if you can get over the learning curve then honeybooks will definitely be worth its weight in gold.

Reasons for Choosing HoneyBook: I chose it because of the sweet promotion it had
Reasons for Switching to HoneyBook: Honestly I made a switch because of the promotion and it was the best decision I made
sarah G. avatar
sarah G.
Self Employed
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 14, 2018

"Honeybook has changed my stress level AND the experience that I give my clients."

Pros: The ease of use. Hands down. Honeybook was the solution to so many problems I had trying to run my photography business on my own. I'm so thankful for how honeybook makes it so easy to run my business. THANKS YA'LL!

Cons: My only complaint is that you COULD be an all in one stop for photographers and offer client photo galleries and options to purchase prints and albums.

Verified Reviewer
Personal Trainer
Health, Wellness and Fitness, Self-employed
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
3.0
Features
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
March 4, 2020

"Not as easy to use as I would have hoped!"

Overall: I liked it at first, but the more I have used it the more I have realized I don't love it. I keep using it because I don't have a better option, but there is definitely lots that could be improved.

Pros: This software keeps track of all of my inquires and sends me reminders of when things are due. I like having everything in one place.

Cons: I wish I could delete or get rid of some of the templates it comes with. I also feel like it is not very easy to use from the clients end.

Vendor Response

By HoneyBook on March 12, 2020
Hi there, thanks for your feedback -- we're always improving our product in order to make it as easy and seamless to use as possible. I wanted to let you know we're in the middle of reworking our template library as we speak to give you better control over how you want to access and organize your templates. Thanks again!
Jennifer W.
Paranormal tour guide
Entertainment, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
3.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
January 26, 2023

"HoneyBook review by Jen"

Overall: Considering how well most of the experience went, I would recommend HB.

Pros: Hand off booking to HoneyBook. They have several automated services that keep business on track even if you've gone off the rails for a moment.. (l.o.l.)We came to Honeybook because I'd heard great reviews of their contracts, I wasn't disappointed at all. Easy peasy.

Cons: While HB shined in some ways, I guess it just wasn't what I expected in others. Payments lagged behind.

Alternatives Considered: Event Booking Engines
Reasons for Choosing HoneyBook: Reputation
Switched From: Peek Pro and QuickBooks Online
Reasons for Switching to HoneyBook: Possibility of improving processes
Alyssa B.
Managing Director
Events Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 24, 2019

"Honeybook Has The Best Customer Service I've Ever Found On A Platform"

Overall: The fact that they take all your templates and do the onboarding for you alleviates the excuse of not wanting to transfer systems. The customer service is bar none. They are always quick, pleasant and offer advice and solutions when I cant find what I'm looking for.

Pros: Clean interface automation assists small businesses to ensure great customer service. Can add more than one company if you're like me and run different events and services.

Cons: still has some growing pains, but they are really receptive of suggestions. Would like to be able to have email coro come from a chain, and not have to send new emails from the system each follow up. The brochure maker is limited at the moment. Would like to see it more customizable. In Canada your clients can't pay you with online bank transfers, only available for US businesses.

Reasons for Choosing HoneyBook: just seemed to have an interface, and features I liked better
Switched From: 17hats
Reasons for Switching to HoneyBook: The reviews I read convinced me it was the right platform for my events business, where 17 hats always felt geared to the photography world. Plus the customer service I received was better

Vendor Response

By HoneyBook on October 3, 2019
We are very proud of our Concierge Team and we're so glad you agree, Alyssa! Thank you for being a HB member and sharing your feedback. I will pass along your comments to our product team!
Kellie V.
Photographer
Photography, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 14, 2021

"Work Vibes"

Overall: I get sh!* done, yo.

Pros: I like that I can have all of my invoices in one place, it helps me take care of my taxes and allows me to track my income. My favorite thing is the brochure I've created

Cons: I can't share an easy access link to my brochures, and I would like a better template for recommended vendors that allows me to add photos or png logos

Arif W. avatar
Arif W.
employee
Broadcast Media, 1-10 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
January 28, 2023

"great tool for small business owners and freelancers"

Overall: Overall, HoneyBook is a great choice for anyone looking to improve their workflow and stay organized.

Pros: HoneyBook is a great tool for small business owners and freelancers looking to streamline their client management and project planning. The user interface is clean and easy to navigate, and the platform offers a wide range of features including contract and invoice creation, task management, and calendar syncing. The customer support team is also very responsive and helpful.

Cons: the integrations system is litlebit dificult, if you want to integrate with manual accounting system such as using microsoft excell

Michelle T.
Owner/Stylist
Consumer Services, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 25, 2021

"Learning more as I use Honeybook"

Pros: I love how Honeybook has contracts and scheduled payments for my clients. The automation is wonderful. I am a one-woman business and I need all the help I can get. Honeybook does some of the work for me and I am sure as I learn more, it will benefit me even further.

Cons: Navigating the software takes some time to learn but honestly as does any product. I am still not using Honeybook to it's fullest potential.

Reasons for Choosing HoneyBook: Recommendation from a fellow wedding professional.
Christa J. M. avatar
Christa J. M.
Founder & Planner
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 4, 2018

"HoneyBook Made My Business Thrive"

Overall: Exceptional. I have been very pleased with my decision to get HoneyBook.

Pros: The technology and seamlessness that HoneyBook provides, has made my business thrive. I can streamline my processes, track everything, and get a CRM build into one.

Cons: I am no able to download my brochure with photos correctly from the system. Just a few minor flaws in some of the programming.

Maria S.
Chief Empowerment Officer
Management Consulting, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 15, 2022

"Perfect for Startups and Small Businesses"

Overall: Overall, I love HoneyBook. It is used daily, and helps me stay organized.

Pros: Everything is in one spot and it’s easy for me to navigate, use, tweak, and customize. I appreciate the payment reminders that get sent on behalf of my business so that I don’t have to be the one to manage that.

Cons: The contracts could be a little more customizable and be easier to fill in to make it more specific for each client.

Mycha S.
photographer
Photography, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 25, 2022

"Photographers Review "

Overall: Client management

Pros: I love invoicing !! Its really nice to add services etc

Cons: The sch. system is weird... id love to make that easier on me and my clients.

Reasons for Choosing HoneyBook: simplicity
Reasons for Switching to HoneyBook: This is so much more simple.
Allison K.
Owner
Entertainment, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 10, 2021

"You need this!!!!"

Overall: I recommend all the time because it changed my life and saves me so much time and stress!

Pros: I love everything about HB and I love that they are always trying to improve and help in any way they can!

Cons: Just that it’s missing an employee portal with scheduling employees as an option.

Reasons for Choosing HoneyBook: I loved the look of it! It’s so classy and the customer service as well!
Anna V. avatar
Anna V.
Personal Brand Strategist
Marketing and Advertising, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 5, 2019

"Game-changing software"

Overall: Amazing! 10/10. They have an excellent team, and the software is so easy to use.

Pros: I love that HoneyBook allows me to get paid faster! The templates feature is amazing. Everything about this software makes the user a better, more organized business owner.

Cons: I wish HB wasn't so laser-focused on wedding professionals--I'd love for them to provide more features for other creative professionals as well.

Alternatives Considered: Proposify
Reasons for Choosing HoneyBook: I knew someone that worked there and he gave me his referral code!
Kendra S.
Photographer
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 30, 2019

"Honeybook is part of my business 'team'"

Overall: Honeybook was a game-changer for my business. It took me from being a side-hustle who felt a little disorganized to a full-fledged business owner who has her plan together!

Pros: I love how easy it makes it to keep my business organized. I like having everything for each client/project in one place. No more searching through email chains or paper contracts.

Cons: It takes some time to get set up and I wish there was some more flexibility in the pipeline customization.

Switched From: 17hats
Reasons for Switching to HoneyBook: I was looking for something that had a better client experience and fit with my brand appearance.
Jenna R.
Owner
Events Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 27, 2022

"Great CRM for my business"

Pros: Gives me all the functionality of client relations in one spot.

Cons: Doesn't notify me when clients select services from my brochure to get more information about.

Alternatives Considered: BoothBook
Reasons for Choosing HoneyBook: Got a discount from another vendor and they got a referral bonus in return.
Switched From: PayPal
Reasons for Switching to HoneyBook: PayPal has limited capabilities.
David L.
Video Strategist
Motion Pictures and Film, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 15, 2019

"I wish I had this two years ago!"

Overall: Before using HoneyBook, I had so much trouble trying to keep track of multiple projects that were at different points in our process. That, mixed with the issue of trying to go back and forth scheduling with clients, plus the back and forth of getting contracts signed and chasing payments was a nightmare. Now, I finally have a system that keeps that all in one place, and allows me to give a streamlined, seamless experience for my clients. Honestly, it's helped me feel more confident about the rates we charge for the services we offer, and that's worth its weight in gold for me.

Pros: Being able to send a single document to a client that lets them view an invoice, sign a contract, and pay electronically all in one place is insanely helpful at keeping up the forward momentum with projects, and keeping things as simple as possible for my clients.

Cons: I run a video business, but we don't shoot weddings or events in the same way that regular videographers do, so being able to remove some of the "wedding-oriented" settings would be nice, but it's not a deal breaker (i.e. "budget, guests").

Alternatives Considered: Trello
Reasons for Choosing HoneyBook: I'd heard good things about HoneyBook from another business owner in my network, and I liked how intuitive it seemed from YouTube videos I'd watched and from my time using it in the free trial.
Janessa H.
Photographer
Photography, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 27, 2021

"Get HoneyBook! You will NOT regret it!!!!"

Overall: My overall experience was very good. I would highly recommend this software to anyone and everyone, big or small businesses!

Pros: I love how I am able to keep track of all my clients and every single thing I have sent to them!

Cons: I honestly haven’t come across any issues yet! I love everything about HoneyBook!

Alternatives Considered: Agree.com
Reasons for Choosing HoneyBook: I chose HoneyBook because I got an amazing discount code for 1 year, so my subscription price was basically the same.
Switched From: Agree.com
Reasons for Switching to HoneyBook: I switched from another software because I was only able to send contracts and invoicing, but with HoneyBook I realized I could do it all
Elizabeth M.
Owner/Social Media Manager
Marketing and Advertising, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 16, 2020

"HoneyBook is a fantastic solution for lots of business hang-ups"

Overall: My experience with HoneyBook has been fantastic. It solves all my major pain-points and my clients also really love the portal side on their end.

Pros: I love being able to manage contracts, invoices, proposals, bookkeeping, and client communication all in the same platform. The concierge service is fantastic as well.

Cons: This was a big program to adjust to. It took several months of trial and error to make the program fit into my work style. I think a personalized followup call from the concierge service would have cleared up most of the adjustment issues I had.

Reasons for Choosing HoneyBook: HoneyBook was the only product I considered during my switch.
Switched From: Wave
Reasons for Switching to HoneyBook: Wave was too clunky/glitchy and the fees seemed to increase throughout the year. Their billing was also a little funky because there were cross-boarder fees as well (they're not a US based company)
Verified Reviewer
Email Marketing Copywriter
Marketing and Advertising, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 11, 2018

"If you sell services, I don't know why you're doing anything else. "

Pros: I love the white glove onboarding. They will set up all your contracts, questionnaires, and templates for you. You can send them a document or details written on a napkin and they'll get it done.

Cons: I. Love it all! Okay, I do wish I could click and share a package without having to create package and add the client's email.

Cathy O. avatar
Cathy O.
President, CEO
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Reviewer Source
Source: Capterra
July 17, 2018

"HoneyBook has transformed our business!"

Pros: The ease of use and built in reminders have helped us stay on track of projects and leads! The mobility piece is also great as we travel for business and use may different platforms to access our account information.

Cons: Wish the contracts looked better when the it's downloaded to ta PDF to send to clients or is printed.

Ginny B.
owner
Photography, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 17, 2020

"Essential for a small business!"

Overall: I love this software. It keeps the admin side of the business so organized.

Pros: Honeybook has been crucial to staying organized in business. All of the messages with the client about their project are in one place instead of searching through emails to find them. The online contracts are so much easier than paper contracts . Payment reminders are automatically sent to the client. You can make another workspace on projects to coordinate with other vendors and team members.

Cons: I can't think of anything I dislike about Honeybook. There are constantly new and helpful features being added and support has always been pretty quick to respond.

Reasons for Switching to HoneyBook: I was on a trial with something else (I don't remember what I was using) and I just wasn't getting the hang of it. I decided to try Honeybook and it was so easy to use, there was very little learning curve.
Verified Reviewer
Chief Brand Experience Designer
Design, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 13, 2019

"Very Good for Now"

Overall: I use HoneyBook for my small business to track all my clients and projects.

Pros: I love having all of my business documents, clients, time tracking, project tracking, etc. in one place. It saves so much time because I'm not constantly jumping from program to program to keep myself organized.

Cons: As much as I love the tool, it is not intuitive! None of the settings are where you think they would be and it's very difficult to find help documentation. I can't wait for them to add the feature of attaching a file like a PDF to a triggered email.

Switched From: Harvest
Reasons for Switching to HoneyBook: HoneyBook has so many more features.

Vendor Response

By HoneyBook on December 24, 2019
Hey there, thank you for the feedback! Want to make sure you're able to find help documentation - please check out https://help.honeybook.com/en/ when you get a chance. Also, don't hesitate to reach out to us at concierge@honeybook.com - always here for any questions you have. :)
Lisa D.
Owner
Events Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 6, 2021

"Easy to use and great value for money"

Pros: HoneyBook allows me to keep track of everything in one place, and I mean everything!

Cons: Initially there was no integration with Microsoft Outlook but this has now been fixed!!

Elena E.
Office Assistant
Events Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 9, 2020

"AWESOME"

Overall: HoneyBook is THE BEST! It has helped our business stay organized, easily book clients, and carry out event details perfectly. Cannot recommend enough for any creative looking to streamline their business. Use our referral code for 50% off:[SENSITIVE CONTENT HIDDEN].

Pros: HoneyBook organizes our client's information into separate files, sorted by what stage they are in the booking process. This allows us to easily follow up and convert leads. They also provide analytics to help our business track our success rate, advertising, and more.

Cons: The do updates a lot- which is great, but they can have bugs. usually they work out any issues associated with new features quickly.

Reasons for Choosing HoneyBook: The best option for our business model. It makes sense and is easy to use!
Kelli T.
Makeup Artist, Esthetician & Clean Beauty Ambassador
Cosmetics, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 27, 2019

"Workflow Genius "

Overall: It’s amazing and helps my business stay organized and grow.

Pros: Looks professional & high quality Ease of use Layout is customizable Functionality is convenient and user friendly Cost is worth it

Cons: I wish I could customized my lineup of tabs different and name them what I want (type over anything in the setup of HoneyBook) Wider range of fonts and ability to blog and send Pinterest links would be ideal. Font range could be expanded The ability to choose trial run dates would be ideal for makeup and hair

Reasons for Choosing HoneyBook: The end of year deal - one time payment Other friends recommended HoneyBook

Vendor Response

By HoneyBook on November 15, 2019
Thank you for the feedback Kelli. I will share with our product team for future consideration! We appreciate your partnership!
Rachel H.
Photographer
Photography, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 22, 2022

"A No Brainer When it Comes to Managing Your Photography Business"

Pros: I like how everything is in one space for me to refer to projects, dates, invoices, notes, and more!

Cons: I don't care for the home page set up, sometimes notifications don't show for me or they clear before I've clicked them.

Tiffany G.
CEO
Photography, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
January 27, 2022

"Great software to get started with"

Pros: Overall, HoneyBook was very efficient. We enjoyed the ease of the contract templates and email marketing.

Cons: We wish that the scheduler was a bit more advanced and that the price wasn’t so high for all the features.

Switched From: Gmail
Reasons for Switching to HoneyBook: We needed one CRM to streamline our business endeavors.
Derek M.
Owner
Consumer Services, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 5, 2022

"Great platform"

Overall: Overall it's been a great experience for me and it's helped out a fairly new entrepreneur big time!!

Pros: Great templates for proposals and contracts

Cons: Through the phone app, it's an issue with setting up a new contact and then adding them to a new project. I can not go back to the home screen without restarting my phone.

Jeneve D.
Owner
Graphic Design, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 29, 2019

"My Clients LOVE Honeybook!"

Overall: Oh my gosh, Honeybook has made my life SO much easier. As a freelancer, it is easy to drop the ball when you are only one person with multiple clients and projects. I love that there is a separate task list for each project that only I can see. The client portal makes me look so hi-tech to my clients and they love it! From the moment I paid for Honeybook, the support team made me feel a part of the family. They are super helpful, and the live orientations and video tutorials are beyond helpful. Most of all, I love how the tools in Honeybook inspire me to sell well, and more often--like the contact form, the brochure feature, and the email templates. Overall, a great platform.

Pros: The invoicing and contract system. I love that my clients can sign contracts digitally just by opening a link in their email. The interface is perfect, too. Friendly, but not too 'bubbly', so you still feel like a professional ;)

Cons: Honeybook has a ways to go with the calendar feature, like inviting clients to events and scheduling meetings. But of all the things Honeybook has to offer, this doesn't ruin the experience for me.

Switched From: monday.com
Reasons for Switching to HoneyBook: Monday was more outfitted for teams, and didn't have the contract or invoicing feature. I didn't feel as supported as I do with Honeybook as a solo-preneur.
Amber J.
Photographer
Photography, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 27, 2019

"Great! And User Friendly! "

Overall: Overall, I love the software and definitely recommend it to anyone looking to make their life a little bit easier!

Pros: I love how easy it was to learn. I have also used Dubsado, and it has more of a learning curve. I love how HoneyBook helps me keep all my client information in one place, so I don’t have to worry about losing anything. I also like how I can integrate it into my google calendar, so I have one less step when booking clients.

Cons: I wish it had the option to schedule two or more sessions under a single project. For example, my wedding packages include an engagement session. However, I have to put the engagement session in as a separate project, which adds a step to the process. It’s only a minor inconvenience.

Reasons for Choosing HoneyBook: Dubsado wasn’t a bad software, I just didn’t need all the features, and HoneyBook was easier to use. I do use Dubsado for a different company I help run, and it works great for that, but it just wasn’t what I was looking for for my business.
Amy I.
Owner
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 22, 2022

"I would be a mess without Honeybook"

Overall: I would not be able to be in business full time without Honeybook and run the business on my own. It's like having an administrative assistant on call 24/7 for under $500 a year. Incredible.

Pros: The ability to customize workflows to my process and keep track of projects is crucial to my customer service experience as well as booking.

Cons: If you don't set it up exactly right, it's easy to make mistakes.

Alternatives Considered: Sprout Studio and Google Drive
Reasons for Choosing HoneyBook: It was a holistic product - met almost all my needs. Also, the half off intro deal made it worth the try.
Elle F.
Owner
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 29, 2018

"Amazing product! Changed my life."

Overall: Really positive. It has done so much to make my life easier and to improve customer relations. It keeps us organized and our clients informed. It is so easy and all in one place. I cant say enough great things about HoneyBook. I will yell it from the rooftops if you would like. It has answered all my issues and then some. I love how efficient it is. LOVE LOVE!!! It has made such a difference in my Business. SO MANY reasons to love HONEYBOOK!!

Pros: Its so efficient, easy to use and so professional looking. I love the Library, the Contracts, Proposals, client interface page with everything kept in one neat organized place fro the client, my team and the Wedding planner. Its brilliant. Brilliant. It is the answer to all my difficulties before finding HoneyBook. I thing every Wedding processional needs to be using this product.

Cons: Love it all. Seriously! I haven't had one problem that wasn't addressed or fixed by a customer service representative.

Verified Reviewer
Owner
Entertainment, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
2.0
Ease of Use
1.0
Customer Service
1.0
Features
2.0
Value for Money
1.0
Reviewer Source
Source: GetApp
May 3, 2022

"Worst Customer Service of ALL the platforms we've tried"

Overall: My interactions with the team always left me frustrated, angry, and in a foul mood that only they could seem to get me into. Even my wife trying to get me mad could not boil my blood as quickly and completely as the interactions with this team.

Pros: It looked like it might have been perfect for us, but the horrible experiences with the Honeybook team pushed us away from ever considering it at scale for our business.

Cons: The fact that there was ZERO support whatsoever may it an easy choice to stay away from this as a viable solution for our business long term.

Evan B.
Owner
Marketing and Advertising, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
November 17, 2022

"Honeybook is one of the best top-tier platforms for CRM, Invoicing, Scheduling and more"

Pros: I found most importantly that Honeybook is an all in one platform and I can embed it anywhere.

Cons: The price per month/year is a little high for those of you that need something all in one but it does have a great support system.

Alternatives Considered: Indy and Calendly
Reasons for Choosing HoneyBook: All in one
Taylor W.
Photographer
Photography, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 30, 2020

"Keeps me organized and on track "

Overall: HoneyBook keeps me organized and on track. I don't know what I would do without HoneyBook and I honestly I don't know how I survived without it before I started using it over two years ago now. I am so much more organized now that all my emails and invoices are all in one place. It's also nice that HoneyBook keeps track of my numbers to see how well I am doing. Having automatic payment reminders for my clients and email templates helps me to spend less time on the computer and more time creating beautiful images for my wonderful clients. HoneyBook is a game changer!

Pros: Organization, everything in one place, keeps track of my numbers!

Cons: The price can be kind of high if you're just starting out as a business, but it's totally worth it and the 50% off from a referral was a huge help.

Ingrid B.
Owner
Events Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 21, 2021

"Awesome"

Pros: Organization, accountability and I can send contracts and proposal

Cons: I like all the program is interesting and clean

Larianne T.
Owner
Photography, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 30, 2019

"A Positive Change"

Overall: I have had a very positive experience. My whole workflow has changed. All of my inquiries go through Honeybook and it makes it easy to keep track of everything. I have received more Facebook & Google reviews because of the automated e-mail that I set up to go out to clients 30 days after our session. I tell everyone about Honeybook. I wish I had started using it earlier.

Pros: Honeybook changed the way I run my business. I love the fact that it comes with templates for e-mails, contracts and proposals. Don't even get me started on the brochures. The fact that I can get an inquiry and send over a brochure with all my pricing info in just 1 minute is amazing to me.

Cons: I don't like the fact that I don't have all of the features on the mobile app. But that's not really a big deal. I usually have my computer on hand.

Reasons for Switching to HoneyBook: Wedding Wire was too expensive and only catered to wedding clients.
LaToya B.
Strategic Purchasing Manager
Education Management, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 23, 2021

"Worth the investment "

Overall: I absolutely love it!!!

Pros: I love the automation and the user friendly platform.

Cons: Don’t have any at this time. Using this product has been great!

Alternatives Considered: QuickBooks Online Advanced
Reasons for Choosing HoneyBook: This product integrated several standalone products into a one stop shop.
Amy C.
Owner
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 16, 2021

"Small Marketing Company Reviews Honeybook"

Overall: Honeybook has been a wonderful solution for our company.

Pros: Honeybook is my first CRM product and it has been a simple process to learn. The tools and templates are great, especially the ability to have customers pay online.

Cons: I would like to be able to creatively name and automate each step in my overall flow.

Rachel D.
Business Owner
Photography, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 5, 2019

"Without Honeybook, I'd go crazy!"

Overall: I always feel like my suggestions are heard. If they continue this way, I'll never leave.

Pros: I love the honey book team the most and how they are responsive to our suggestions. I see a lot of potential for growth in the software and hope that eventually it can be an all inclusive platform including album hosting and email management.

Cons: There are some odd hiccups - like I can block off days within HB. I have to use (and have yet to set up) a Calendly account. I'd rather just use HB for these things. I don't love how communication functions with clients. Clients have told me to "email them directly" because the HB platform is confusing to them. Maybe if all vendors used it and all of their planning happened on HB then it would not be so foreign to them, but currently it is frustrating for some of my clients.

Melody A. avatar
Melody A.
Owner
Marketing and Advertising, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 12, 2021

"HoneyBook makes my work life easier"

Pros: I knew HoneyBook was going to streamline the work I find most tedious tasks I have to deal with as a creative, which is why I decided to move forward with it in the first place. I didn't know how right I'd be. I love how easily it helps me invoice, get leads, keep track of my work, and just stay organized. These are the least-favorite parts of owning my own business and HoneyBook has taken care of that stress for me.

Cons: I have no complaints right now. I'm so thrilled I found HoneyBook.

Crystal C. avatar
Crystal C.
Owner & Photographer
Photography, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 17, 2019

"My Business Finally feels Streamlined"

Overall: Honeybook saves me time and I don't have to worry about missing a step with a client. All clients get the same experience. My follow ups have been so much better. I couldn't tell a difference in bookings, but I think they improved.

Pros: My favorite feature is the workflows because I love checking off the task boxes!

Cons: I didn't like seeing the charge come through for the full price when it renewed. I was unable to get a referral to get a referral discount.

Julianna O. avatar
Julianna O.
Digital Media Project Manager
Consumer Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 18, 2021

"Great software for a wedding vendor!"

Overall: We need something more robust now but it was great while we used it! Perfectly designed for a wedding photographer or professional who is looking to efficiently manage their business.

Pros: Honeybook is a great price, easy to use, has great customer service, and has lots of great ad one! The set up process is so easy for anyone!

Cons: The automations are a little clunky and you can’t change the text of an emails in a sequence after it’s been added to a sequence - which means Customers can get stuck in sequences with our dates information

Reasons for Choosing HoneyBook: Great price and easy set up!
Kelli N.
Master Event Planner/Owner
Entertainment, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 14, 2021

"Great for managing my event planning business!"

Overall: Sending proposals is both a seamless and simple process.

Pros: Most of the features are easy to use and the price is perfect!

Cons: The fact that some editing options are counterintuitive

Alternatives Considered: Keap
Reasons for Choosing HoneyBook: Easier to use, less expensive, and more useful/relevant features for my business.
Switched From: Keap
Reasons for Switching to HoneyBook: Easier to use, less expensive, and more useful/relevant features for my business.
Nate S.
Photographer
Photography, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 11, 2019

"Business Game Changer"

Pros: Honey book is incredible. It allows me to keep all my conversations and files that are specific to a couple in one place. I save so much time because of the templates And organization. It’s so much better than what I used to do using excel, my mail app, and constantly uploading random PDFs as my contracts and proposals. Now it is all nice and neat in HoneyBook and super accessible at any time. I also love the app that allows me to check things on the go and make quick reply’s. The customer support is also awesome and quickly response with helpful information each time! I could not run my business without a book and I know that they will only continue to get even better over time!

Cons: It was a little intimidating to set up in the very beginning but the support team was so helpful and helped me get a head start. Now that I’ve learned the system, it’s actually hardly intimidating at all! Can’t think of any real cons

Verified Reviewer
CTO
Information Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 12, 2022

"Best Client management system"

Pros: I had been looking for a good client management system for a long time, and I finally found HoneyBook! I've been using HoneyBook for my business for the past year and I love it. It is easy to use, intuitive and has all the features that I need. I love how it keeps track of all my clients' details and also sends me reminders of when they're due. Definitely worth the investment!

Cons: I have no dislikes for Honeybook as of now.

Haley W.
Brand Strategist & Designer
Design, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 19, 2020

"Great for small business owners (of 1)"

Overall: Overall, this software has been the best investment for my small design company of one! HB customer service is stellar, and I can only imagine that it will continue improving.

Pros: I like how integrated HoneyBook is. There's a scheduler that integrates with Google Cal, a Chrome extension you can add to Gmail, and it connects with the contact form on my website. The templates are SO helpful and also connect with one another for internal integration within the HB platform. When you send a client a pricing brochure, they can click what they'd like to invest in, then you can turn it into a proposal and a contract in one. They can review their project services, payment plan (set up auto pay - YAY), and legal agreement.

Cons: It would be nice if there was a bit more customization within the templates for brochure layouts to stay on brand with fonts and better, more custom image blocks.

Switched From: Dubsado
Reasons for Switching to HoneyBook: In short, Dubsado was so confusing and hard to use. Honestly, I think it had too many features and functionalities, which it made it cumbersome for me to navigate let alone benefit from its full value.
Eleanor R.
Postpartum Doula
Health, Wellness and Fitness, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 16, 2020

"Excellent tool to manage postpartum doula clients"

Pros: I love that it is so comprehensive!! Everything from automatic inquiry entry and questionnaire from my business website, to invoicing and payment processing!

Cons: Some things I would love to see added at some point: ability to add some custom information to client invoice receipts. Also, a link for clients to schedule meetings or shifts based on the availability that I enter into my calendar

Reasons for Switching to HoneyBook: I was setting up a solo business after being in a partnership and planned to use Dubsado, but after doing some research I found that HoneyBook included some features we’d had to outsource when we used Dubsado. I like that invoicing and payment processing are all contained within HoneyBook. My clients buy packages of a certain number of hours each month, and HoneyBook makes it very easy for me to keep track of the hours they’ve used and what they have remaining, which I didn’t find in Dubsado

Vendor Response

By HoneyBook on March 12, 2020
Hi Eleanor, Thanks for your feedback! We wanted to follow up to let you know our new Scheduling feature is live (in case you didn't hear about it already). This will help your clients schedule sessions based on the availability you've set. To learn more check out this article (https://intercom.help/honeybook-5891e2a409ff/en/articles/3712730-video-tutorial-creating-new-session-types).
Laura W.
Owner
Design, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 25, 2020

"Beautiful Organization For The Unorganized Creative"

Pros: Keeping my clients in order, keeping the communication all in one place, the contracts are invaluable, and the proposals are clean, simple, and beautiful. I have other software for pricing (I'm a florist) but I still do my proposals in HoneyBook because they're easy to read and don't overwhelm my clients.

Cons: Having to resend a proposal after it's signed AND after it's paid is kind of annoying. I also wish I could see what the clients sees sometimes.

Phi N. avatar
Phi N.
Business Manager
Photography, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
5.0
Customer Service
1.0
Features
5.0
Value for Money
1.0
Reviewer Source
Source: GetApp
June 22, 2022

"1 out of 5 Stars for Honeybook - Look else where "

Overall: I would rank the company 1 out of 5 stars. Great idea but after using it for 4 months or so, we had a lot of communication problems with our clients, for example, our emails were getting lost in our client spam folders. We paid for the whole year and cancelled to hopefully get partial refund. Totally our fault that it was past 60 days because we want to keep trying to make it work so we weren't able to get any money back. It sucks but oh well, the worst part is that a conversation that could have taken 10 minutes turned into 3 days because the company had no urgency for customer support. I would suggest going with a different company.

Pros: They had a great idea to streamline and help manage small businesses.

Cons: Customer support. A conversation that could have taken 10 minutes turned into 3 days because the company had no urgency for customer support. I would suggest going with a different company.

Brandy R.
CEO
Sports, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 18, 2020

"HoneyBook is a wonderful, affordable solution!"

Overall: Wonderful customer service, great product!

Pros: Ease of use & customization. We love that we can write proposals, convert them to contract, and manage our retainer services all in one place.

Cons: There are lots of features we'd love to see eventually incorporated into the software.. such as organization functionality (We currently use Kerika) and a full CRM (we currently use Bitrix24). Would love to have an all-in-solution!

Emily V.
Small Business Owner
Cosmetics, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 24, 2022

"New and Loving It!"

Overall: Overall, HoneyBook has been a life saver!

Pros: I love having all my documents in one program. I love having easy-to-use templates for all of my essentials.

Cons: The only thing, which I am hoping is changing soon with this new update, I would would like to see is more customizable options for the documents, emails, brochures, etc…

Reasons for Choosing HoneyBook: Price difference and simplicity
Switched From: 17hats
Reasons for Switching to HoneyBook: Too confusing
Jendayi J.
Chief Photographer and Designer
Photography, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 22, 2019

"Worth the Money!"

Pros: Pipeline management is so easy with Honeybook. I love seeing where every client sits in the funnel at a glance. What's more is that Honeybook makes managing those clients simple with an array of tools to make your life less chaotic. Having templates save me hours upon hours of work. I'm thankful that this product exists as it's instrumental to finding a balance between entrepreneurship and family life.

Cons: I wish Honeybook rolled out more features regularly. I don't really know what I need until the Honeybook product team surprises me with an update. Those updates usually make me very happy.

Keneshia R.
Founder
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 29, 2019

"Honeybook helps me streamline my business "

Overall: I have used this product for 5+ years and it has been the best experience. From the ease of set up to streamlining my business to payment processing, this is the number program I use in my business. and making my clients feel like they have everything in one place has been such a big boost to my business.

Pros: This software has always been a no brainer for me. I am able to streamline my booking process, create projects and design events all in one place. It is user-friendly and client-friendly.

Cons: I have no real cons about this product, If I had to choose one it would be feature implantation. Releasing new features quicker would help solve a couple of problems.

Janita M.
Wedding photographer
Individual & Family Services, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 8, 2021

"100% recommend "

Overall: Exceptional! I would 100% recommend it!

Pros: It’s easy to use and very organized! It keeps track of everything for me.

Cons: Can’t complain about to be honest. I would like to be able to see payments on the mobile app though.

Verified Reviewer
DJ/Owner
Events Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 30, 2018

"Huge time saver"

Overall: It's easy to use, helps book more clients and has auto pay set up for your clients. It sends me reminders to follow up with potential clients and existing clients when they have not read an email or completed the next task required to make their event perfect!

Pros: It's automated work flows, the ability to set auto pay, the reminder emails and the option to do direct deposit

Cons: It doesn't have an Android app as of Nov 2018

JurLonna W.
Operations Manager
Entertainment, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 18, 2021

"Best Decision"

Overall: I am able to manage projects and contracts all in one place.

Pros: I like how everything is one system. Leads, projects, billing, contracts, proposals, contact forms, and templates

Cons: When you add multiple companies in the software and you email the client-it only shows the main company's email instead of the email associated with the corresponding company.

Reasons for Choosing HoneyBook: Already using it with one of my current businesses.
Bethany D. avatar
Bethany D.
Editor
Publishing, Self-employed
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
November 22, 2021

"A very straightforward CRM"

Pros: I loved that I felt that I could instantly understand HoneyBook's interface. HoneyBook's team clearly puts time into prioritizing visual appeal and customer understanding, and that makes the software appealing to use. I particularly loved that I could set up and implement a contract, invoice, and payment workflow in just a few hours with minimal stress.

Cons: The price! HoneyBook is more expensive than competitors and periodically hints at future price increases. The current price is workable, but anything more expensive would be unaffordable for my small business.

Reasons for Choosing HoneyBook: The interface
Jessica C.
Owner/Photographer
Hospitality, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 17, 2020

"The best decision I made for my business"

Pros: This software has changed my business model completely. I am able to focus more on taking care of my clients rather than countless hours organizing the back end of my company. With that time back, I can spending more time with my family, help my clients more and not worry that I will miss a deadline. My revenue has tripled in just 10 months since I set up my account. 11/10 recommend using HoneyBook!

Cons: None! Every feature has been beneficial.

Reasons for Choosing HoneyBook: Honeybook was highly recommended to me by friends
Dawson G.
Co-Owner
Photography, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 24, 2020

"Perfect for Photography Business "

Overall: Overall this platform has really helped take my photography company to the next level with keeping this organized and helping my get all the paperwork to my clients easily and keep things all in once place so I don’t forgot what is going on.

Pros: Having everything I need all in one spot and being able to make everything so easy for my clients helps things a lot!

Cons: I wish the mobile app version of HoneyBooks you were able to do a lot more but it’s okay. The web browser is way easier to do things on than the mobile app.